KeyMe Locksmiths - Arlington (8445) Reviews 3

Needed a lock drilled off storage unit. Asked for pricing over phone, the rude representative said the locksmith would give us pricing. Guy shows up in a beat up car looking extremely unprofessional and instead of accessing the lock and giving an estimate, he immediately takes a drill and drills it out. Literally 15 minutes worth of time and they did not have to install a new lock, as we already had one. Proceeds to say it’s $314. We ask why so much and what the breakdown was. He kept saying it’s on the invoice. We asked for invoice multiple times and he said it would be texted. We never got it. Called the office and asked for invoice and why it was $314 and why we were never given an estimate first, she kept saying it included installing a new lock. We PROVIDED our own padlock and we put it on ourselves. She raised our complaint up to corporate and they are just as bad. This company is rude, shady, unprofessional and a rip off.

Be prepared for incompetence and aggravation. The locksmith (Javier) installed a keypad lock so that one handle faced the hinges while the other faced the door frame. He insisted that’s the only way it could be installed. I called the manufacturer after the visit who said this wasn’t true. When I spoke with the locksmith he was adamant and didn’t seem to be willing to consider he might be wrong. I called their complaints dept. and asked for a different technician. I was told they’d have to charge us again. The original guy came back, refused my offer to connect him with the manufacturer, tried drilling another hole in the handle that didn’t work, went out and bought a new lock (same model at my insistence), and installed it fine. It took over a week to get it done right. The only reason there’s one star instead of none is that he came back a second time to make it right.

I have reported 3keys that I had copied are useless. No follow up, no contacts from the company. Very disappointed