After showing up late to our…
After showing up late to our appointment, our locksmith Othello said he couldn't remove the broken key from the lock. He said the lock would have to be replaced. Gave us three choices, minimum security, medium security, and high security. Minimum security was the one we selected which he said would be around 375.00 After removing the lock he said he had to take the key back to his office to have the lock made to match our key. Leaving our plant mid morning. Hours later, after not hearing anything and making 4 seperate calls to dispatch informing them that we were closing soon and to please have him call me with an ETA, he finally called me and let me know that he could not match the key and he would give us two new keys. He showed up 30 minutes after closing, installed a lock and then handed me the bill. I was shocked to see a bill for $1109.00
We were charged $375 for the lock, $375 for removing the old lock, $179.00 for labor and $89.00 for the service call.
After calling another locksmith, they came out and told us there was no reason to "drill out" the old lock and that he would have been able to replace the lock with the same key for 1/3 the cost.
Won't be using this service again