KeyMe Locksmiths Reviews 

4,370
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 224 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the technicians are professional, extremely friendly, and very quick to resolve unexpected lockouts or vehicle entry issues. Many individuals also appreciate the clear communication, timely updates, and efficient service provided when needing replacement keys or programming new fobs. Some reviewers were not happy with unexpected high costs, surprise fees, and a complete lack of transparent upfront pricing before the technicians started working. A few other people also felt that customer support was completely unhelpful, reporting difficulty reaching someone on the phone and experiencing frustratingly long wait times for help.

What people talk about most

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise technicians for... See more

Price

Customers had negative experiences with price, frequently highlighting a lack of transparency and unexpected... See more

Staff

Users describe ambiguous interactions with staff. On one hand, many reviewers praise the technicians for... See more

Product

People report negative experiences with product quality, expressing widespread disappointment with keys that... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Won’t give timing until payment made. Dispatcher said it would be posted as urgent (it was) and once payment was made, text was sent indicating 1 hour before tech would arrive. Very stressful and woul... See more

Company replied

Rated 3 out of 5 stars

sometimes there is no available locksmith services how ever that time keyme lock smith will be available. that's great but it is way more expensive than local services commonly we find. Anyway you guy... See more

Company replied

Rated 4 out of 5 stars

Only issues was the 45 minute wait time, while my per was locked in the running vehicle, it took fir them to come from so far away (Ellaworth to Bangor). You told me more than once your response time... See more

Company replied

Rated 4 out of 5 stars

AI sent me to a 3rd party when I should have found local person and not had to spend $80 extra dollars. I will be more careful when searching next time

Company replied


Company details

  1. Locksmith
  2. Emergency Locksmith Service
  3. Key Duplication Service

Written by the company

KeyMe Locksmiths is the nation's most trusted 24 hour locksmith providing guaranteed quality service. We specialize in residential and commercial lockouts, home security systems, lock repair and installation, car key replacement and emergency lockouts. We also copy home, office and car keys, as well as key fobs and access cards quickly and accurately. If you need to install a smart lock, door lock, deadbolt, key fob, file cabinet lock or a master key system, give us a call. If you are locked out or want to schedule an appointment with a licensed locksmith near you, please call us for an upfront flat rate.


Contact info

3.2

Average

TrustScore 3 out of 5

4K reviews

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3.2

All reviews

(4,370)

229 reviews in the last 12 months

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Rated 5 out of 5 stars

Trustworthy company..!

Good experience, they go the extra mile to get the job done , my battery was totally dead.
They didn’t came at the time they told me but I totally understand they take the time to get your car to start or whatever inconvenience they have to finish their job . I will recommend their service to anyone prices are affordable compare to others.

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Situation was desperate

Situation was desperate. Both keys locked inside car and on a Sunday I’m pretty handy but after 3 hours of trying to open a door I decided to seek help. I called a Key Me location near me and associate took my information gave me a quote and led me through the process. I minutes later received an E mail with status showing a responding associate was in route to my location. After a reasonable amount of time a very polite and knowledgable associate arrived resolved my problem.

August 23, 2026
Rated 5 out of 5 stars

Excellence

Oh, you guys came through when my son needed you and I wasn’t able to get to him to help so according to him, you guys got him in his car very quickly and also gave him some money saving advice on getting his key fob replaced for his car so I consider that going above and beyond

August 22, 2026
Rated 1 out of 5 stars

I am writing regarding a service…

I am writing regarding a service request # XSPPYA we placed for a new key to be made for our truck, as our driver was unable to locate the original keys.

Unfortunately, the service that was dispatched did not fulfill the service we requested. The technician who arrived only unlocked the truck and then informed us that he was not a locksmith and could not make a new key.

There was also an issue with the technician assignment. Your company initially assigned a technician to this service, but the first technician did not show up. Your team then assigned another technician to the job without our approval. We received messages on the driver's cell phone stating that the first technician could not come and that another technician had been assigned to the job. We are attaching a picture of those messages for your reference.

The replacement technician who arrived also stated that he could not make a key. Therefore, the service we originally requested was not completed.

In addition, full payment of $174.06 was made for this service. Since the requested locksmith/key-making service was not provided and the technician dispatched was unable to perform the requested work, we request that you initiate a full refund of $174.06.

We request that this matter be resolved promptly and that the full $174.06 payment be refunded.

August 21, 2026
Rated 2 out of 5 stars

Overpriced

Overpriced, over charging customers that are in distress, $178.00 to send someone a short distance to unlock the car door and insisted on full payment prior to dispatching the locksmith.
The technician that arrived said it should cost around $40.00 to $60.00

August 17, 2026
Rated 5 out of 5 stars

Great service

Good communication, fast service . Helped so much in time of need ! And very fair price for them coming to you

August 22, 2026
Unprompted review
Rated 2 out of 5 stars

I thought the service was fine even…

I thought the service was fine even though they showed up 3 hours late for an appointment I scheduled in the morning. It was expensive and if I knew about the 90 dollar service fee I would have reconsidered.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Go get your keys

Key me is the place to go for all your lock needs. I got off my 12 hour long overnight healthcare job and realized my car keys were no where to be found . The technician michael was awesome, He got to me on time , was very respectful, professional and reassuring, he explained everything so clearly and made sure to do the best he could to get me off the street as soon as possible. Keys were replaced perfectly, much better than the original ones I had . Works great , go get your keys !

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Stupid expensive and you can get your…

Stupid expensive and you can get your own much cheaper.

August 18, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Christine Miner,

We appreciate your feedback regarding our pricing. We are always evaluating our offerings to ensure they provide value.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 5 out of 5 stars

Took a while to find a locksmith but…

Took a while to find a locksmith but once everything got engaged it was perfect and fast!

August 18, 2026
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

thomas,

We're so glad to hear that once our services were engaged, everything was perfect and fast for you! We appreciate your patience and kind words.

If further assistance is needed, please contact us at support@key.me. We are happy to help!

KeyMe Locksmiths

Rated 1 out of 5 stars

Worst company

Worst company. Raping people in their time of need. Screw y’all. DO NOT USE. You can find quicker and cheaper services than these useless losers.

August 19, 2026
Unprompted review
KeyMe Locksmiths logo

Reply from KeyMe Locksmiths

Elizabeth Allee,

We are truly sorry to hear about your frustrating experience. We understand your concerns regarding our services and appreciate you bringing this to our attention.

Please contact us at support@key.me. We stand by our service and are happy to help!

KeyMe Locksmiths

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