While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I would give less if I could
I would give less if I could. Ordered a taxi to stancliff road driver went needwood road rung me twice ask where I am. I check the tracking he’s no where near then told me to go f myself
I’ve pre booked the car,and it arrived…
I’ve pre booked the car,and it arrived 15 minutes late , I’ve had to call them 3 times , I’ve received no apology nor any explanation to why the driver was so late . It wasn’t the first time I’m ordering car from key cars and they’ve constantly let me down . I really don’t recommend this place unless you want to wait for your pre booked car for 15 minutes
beware of this company as they keep the pre-booking holding charge when you have paid the fare!
I had used this company on several previous occasions without any problems previously however after my last experience I will never use them again! In November I pre-booked a taxi to take me to and from a christmas do that I was attending in mid-december. On the site it mentioned that there would be a pre-booking holding charge that would be held and returned on payment of the fare when taking the taxi journey. I paid the fares at the destinations of my taxi journeys having been told that the holding charges would be cancelled by the taxi drivers on receipt of the fares. However on checking my account I realised that the holding charges had already been taken from my bank account and despite several emails and telephone calls it has taken the bank getting involved and until recently for the money to be returned to me in full for the prebooking holding charges. Do not use this company they advertise being cheap but rip you off in this way!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







