Kinleigh Folkard & Hayward (KFH) Reviews 

6,658
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 386 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and friendly approach, often going above and beyond to assist with queries. Many people highlight the team's helpfulness, clear communication, and proactive support, ensuring smooth processes and timely updates. Conversely, a small portion of people felt dissatisfied with service quality, citing unresponsiveness and a lack of professionalism. Some experienced slow communication, with delays in email replies and property management issues, including minimal coordination from changing managers.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising individual agents for their... See more

Service

Consumers find service to be ambiguous, with many praising prompt and efficient handling of maintenance... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising agents for being... See more

Response time

Customers consistently note ambiguous experiences with response times, with many praising prompt and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers expressing dissatisfaction over... See more

Reviews shaping this summary

Rated 4 out of 5 stars

On the whole I had a positive experience dealing with KFH. Having had my flat on the market for over a year with no buyers I was recommended KFH. My two main contacts were Ellis Cruise and Joe News... See more

Rated 4 out of 5 stars

I have dealt with many estate agents over the years, and KFH stood out. From start to finish, the team were professional, efficient and incredibly friendly. They kept me well informed throughout and I... See more

Rated 5 out of 5 stars

Mohamed and his team (Alisdair and Chris) have been amazing. I have two properties rented out by them. They have gone out of their way to deal with any issues I’ve had and dealt with it courteously a... See more

Rated 5 out of 5 stars

I phoned KFH who had been managing my property, which is being sold. I wanted some certificates to aid the sale and within minutes they had been sent to me. The member of staff Deandra Grovell-Campbel... See more

Company replied


Company details

  1. Real Estate Agents
  2. Property Management Company
  3. Real Estate Agency
  4. Real Estate Appraiser
  5. Real Estate Rental Agency

About Kinleigh Folkard & Hayward (KFH)

Written by the company

Why KFH?


  • Network

    With 60+ London-wide branches and nine market-leading business divisions, we offer specialist and impartial support across a wide range of services.

  • Experience

    Our branch directors have an average length of service of over 10 years delivering results for our clients.

  • Service

    We provide proactive, regular communication during every transaction, giving you the right information at the right time, in the right way.

  • Results

    With a reputation spanning nearly 50 years, we’ve helped hundreds of thousands of clients achieve the right result.


To find out more information about our services, get in touch with us today.

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Contact info

4.1

Great

TrustScore 4 out of 5

7K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.1

All reviews

(6,658)

378 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Poor communications…

Ultimately they found a buyer for the house but the process was poorly managed with communications being the issue. Our feeling was KFH was only on the side of the buyer and this thought seemed to come true when completion came and went with zero communications from the KFH agent, poor form.

September 6, 2025
Rated 5 out of 5 stars

Linda did a fantastic job on our sale

Linda (Wimbledon) did a fantastic job on our sale, keeping us and our buyers in the loop on the status of the chain and assisting with enquires, ensuring a smooth transaction. Thank you very much.

September 4, 2025
Unprompted review
Rated 1 out of 5 stars

Wasted My Time – No Communication from Agent

Arranged a flat viewing with them, and Edmund Abatan couldn’t be bothered to inform me that the property was no longer on the market until I reached out on WhatsApp 40 minutes before the viewing, while I was already on my way. As if my time isn’t as valuable as theirs.

October 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

Henrietta Macer and Josh Collins of the Putney branch were really great and went that extra mile for me throughout the process. I was hardly talking to anyone from my other estate agents (selling my property) but they were unfailingly nice and helpful.

September 29, 2025
Rated 5 out of 5 stars

CLAUDIA AND SOPHIE SUPERSTARS!

CLAUDIA AND SOPHIE SUPERSTARS!

Cannot tell you what a refreshing and outstanding service we experienced from Sophie and Claudia at the Wandsworth branch. The girls went up and beyond and flattened any prior dealings with any other estate agent in SW London.. comminucation was second to none and when there was a glitch in the chain the girls swooped in like a flash and resolved everything. Could not have been in safer or more professional hands. Thank you!

September 26, 2025
Rated 3 out of 5 stars

There was a change of staff in the…

There was a change of staff in the Change of Tenant department and no one picked up the work of the staff member who had left. telephone calls did not get responded to and the new tenant and the landlord were left without support. It took time to resolve, despite calls to the local office for help!

August 1, 2025
Rated 5 out of 5 stars

Great estate agents

Great estate agents, helpful and smooth transaction. Lillie from the Blackheath branch was particularly helpful and responsive.

October 1, 2025
Rated 5 out of 5 stars

Excellent service

Ameer, Marcus and Co was fantastic in helping us getting over the line in selling our flat at Canada Water. They went beyond and above to achieve the best price and on time prior to the increase in stamp duty. We would definitely use them again if the circumstance arises.

April 18, 2025

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