EXCELLENT SERVICE EXPERIENCE
EXCELLENT SERVICE EXPERIENCE – THIS IS HOW A DEALERSHIP SHOULD OPERATE
I’m spending the winter in Englewood and needed an oil change and inspection for my 2022 Kia Telluride that I use for towing. After getting vague pricing from quick-lube chains, I called Kia of Port Charlotte expecting typical dealer pricing and long waits. What I received instead was the best dealership service experience I’ve ever had.
What Made This Experience Outstanding:
Maria Trillas helped me find applicable coupons and got me scheduled the same day – no runaround, just solutions. Maria Lobos handled check-in smoothly and professionally. Technician Seth provided a video walk-through of my inspection and findings, which immediately built trust because I could see exactly what they were seeing. Kyle Todd was friendly and helpful when I asked how to share feedback with management.
Why This Matters:
At my home Kia dealership, when I bring my vehicle in for scheduled service, I’m asked “What would you like us to do?” – putting the burden on me and undermining my confidence. Kia of Port Charlotte’s team clearly knows what needs to be done, communicates it well, and documents everything professionally.
I left feeling respected, confident in the work performed, and secure in their recommendations. I haven’t had an experience like this at my purchasing dealer or my regular service dealer back home.
Bottom Line:
While I’m in Florida (January-February), I will exclusively have my Telluride serviced here. I’ll even plan future service visits around being in the area because the difference is that significant. This is what excellent dealership service looks like.
Highly recommended. Five stars.