Kichler Superstore Reviews 

The products arrived quickly and exactly as advertised. There was a slight issue with the credit card charge being a bit higher than the invoice.
The issue was quickly resolved between an email exchange and a call to customer support.
The support team was pleasant and professional and resolved the issue.
I highly recommend KichlerSuperStore based on price and customer support.

Worst company to deal with!
they basically charge me a 15% restocking without saying anything when ordered was canceled and they still shipped it. i wasted y time returning it, to be charged at the end almost $100. never buy form them

Hello,

I called KICHLER customer support on Monday. I received a replacement for my chandelier globe on Thursday very carefully wrapped. No charge. I can't remember such great service for any item I have ever ordered. I love my 2 chandeliers but will go to your company when I do need new lighting.
Thank you so much!
Sharon Benishek
Green Bay, Wi.

I purchased a Kichler 16 light chandelier from the Superstore. They had the best price which was $400 less than anyone else. The product shipped the next day and was delivered without a hitch. The customer service was great, I called them a couple times with questions and they were always friendly and helpful.

Ordered a light that normally sells for $100. Got it for around $65. Arrived in two days. Just put it up and it is beautiful.

I have a similar experience to the other poor reviews. I have a ceiling fan on backorder and it is two months past when it was supposed to be in stock but I can't get anyone to return my call or answer my email to cancel the order or even get an update on the order. Meanwhile I paid months ago so mow it's hard to dispute the charge on my card. Very frustrating and I would never have done business with them if I had seen these reviews.

Bought a light from this place. It arrived with broken glass. I used their online customer service to get a replacement. Never heard a thing from them. Used their "escalated" customer service to get a replacement. This light was bought for our contracting business. Got an email response Friday night after business hours. On Monday morning I received an email stating that since I hadn't responded, the issue was closed and I woulkd have to start over again. Everytime I call customer service I get voice mail. Run far away from this company.

I ordered two outdoor lights from Kichler Superstore. We installed one light, then noticed that the second light had a broken piece of glass. We called Kichler Superstore and left multiple messages. I used their return process to ask that they replace the Light or at least the glass. No response. I called Kichler factory, they say that the glass is out of stock and when it is in stock that I must buy it through their vendor. Now I have one light installed and one in the box waiting for a return invoice. No, this has not been a good experience.

DO NOT ORDER PRODUCT FROM THE KICHLER SUPERSTORE.
All risks as it pertains to the damaged and defective products will be assigned to you. Nobody will
answer your calls or emails when you contact the Kichler Superstore to request a product return.
FACTS:
The Kichler Superstore dropships product from the Kichler manufacturer.
The Kichler Superstore refuses to accept returns of the damaged and defective products.
The Kichler Superstore does not adhere to the return policy posted on the company's website.
The Kichler Superstore will not answer phone calls to the company's customer service phone number.
The Kichler Superstore will not reply to emails from customers in a timely manner.
The Kichler Superstore will send emails stating the organization has a hiring freeze and cannot address customer complaints in
regards to product quality.
You cannot ship the product back to the Kichler Superstore. The organization has no business address to ship to and no facilities to use
to process returns. The only option will be to call the Kichler product manufacturer and request to send the product back. The Kichler manufacturer
will not issue product purchase refunds. The Kichler manufacturer will want their product back. But you cannot get your money back. (A very bad deal
for the customer)
WARNING:
The Kichler manufacturer company
claims that the Kichler Superstore operates under the name SOUTHFORKLIGHTNINGCOM and measures are being
taken to address the very large number of customer complaints in regards to the Kichler superstores' business
practices and reported customer complaints.