Ordered from the Netherlands and arrived in a few days, nice packaging, possibly will order more, thank you!!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Giving an average review for now as I have not received any updates on my order or replies to my email and it seems your team responds quickly on trust pilot, granted it has only been a few days since... See more
Company replied
Kickz is getting better at what they do best,sell shoes. 5* Company in my opinion. Only field they can get better at is faster processing and delivery. Usually you'll get your order in one weeks time.... See more
Company replied
Order K001-20000298775 They write “2 to 4 days shipping” on their website. Still haven’t received any shipping confirmation. Also tried to email them, 0 response. Tried to call them on their phone n... See more
Company replied
Company details
Written by the company
KICKZ.COM - the number one basketball shop in Europe! Delivering everything basketball related you could wish for - from sneakers to lifestyle clothing. We're constantly working on creating a great experience for our customers, together with our logisitc partners. #NEVERNOTBALLIN from munich, Germany - founded in 1993!
Contact info
Germany
- info@kickz.com
- www.kickz.com
3.6
Average
24K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst retail shop I have ever ever…
Worst retail shop I have ever ever used. No updates on your order. Customer is unsure as to if or when item will be shipped or not. No confirmation of order by email or text. Very appalling. Be better and do better
January 31, 2025
Reply from KICKZ
Hi Lester,
First of all, thank you for your feedback.
We are very sorry to hear that your last order was not to your complete satisfaction.
According to the system, we received your return and credited it back to your credit card on February 13.
However, it is possible that the credit will only be shown in your next monthly statement.
Nevertheless, we will take your feedback to heart and very much hope that everything will run to your complete satisfaction again with your next order.
If you have any further questions or concerns, please feel free to send us an e-mail to Info@kickz.com.
Best, your Kickz.com team
Quick delivery & nice range of shoes
January 31, 2025
Reply from KICKZ
Hey Patricia,
Thank you for your review!
We are pleased that you are so satisfied with your purchase from us.
If you have any questions or suggestions, please do not hesitate to contact us.
Sincerely, Your KICKZ.com Team!
#NEVERNOTBALLIN'
Reply from KICKZ
Hey Hanan,
Thank you for your review!
We are pleased that you are so satisfied with your purchase from us. If you have any questions or suggestions, please do not hesitate to contact us.
Sincerely, Your KICKZ.com Team!
#NEVERNOTBALLIN'
ordered shoes a little too small (that….
ordered shoes a little too small (that one is on me) but the customer support is absolutely tragic. haven't gotten a response for 2 weeks
January 29, 2025
Reply from KICKZ
Hi Povilas,
First of all, thank you for your feedback.
We are very sorry that your last order was not to your complete satisfaction.
Unfortunately, we were unable to find a message from you in our Info@kickz.com mailbox.
We would therefore ask you to send us an email to the above email address and explain your concerns in detail.
We will then be happy to find a solution for you.
Best, your Kickz.com team
Shoes came what ı did not order and…
Shoes came what ı did not order and also I could not find any person to connect. Then I got a email just reorder suggestion but not anymore my wishing shoes numbers.
January 29, 2025
Reply from KICKZ
Hi Sena,
First of all, thank you very much for your feedback.
We are very sorry to hear that your last order was not to your complete satisfaction.
We have just sent you an email with the next steps. If you have any further questions or concerns, please feel free to reply directly to this email.
We very much hope that everything will be to your complete satisfaction with your next order.
Best, your Kickz.com team
I've bought a Wilson 3x3 Fiba official…
I've bought a Wilson 3x3 Fiba official gameball. The main point is that 100% original (no replica) ball with best price! Great experience! Thanks guys
January 22, 2025
Reply from KICKZ
Hey Chingiz,
Thank you for your positive feedback, we are always glad to have happy customers!
If you have any questions or suggestions in the future, please feel free to contact us by email or phone. We will be happy to help you!
Best regards, your KICKZ.com team!
#NEVERNOTBALLIN'
Reply from KICKZ
Hey Kate,
Thank you for your positive feedback, we are always glad to have happy customers!
If you have any questions or suggestions in the future, please feel free to contact us by email or phone.
We will be happy to help you!
Best regards, your KICKZ.com team!
#NEVERNOTBALLIN'
I have not gotten my shoes
I have not gotten my shoes. The tracking says they are ready to be picked up but It doesn't indicate where they are. Besides, I put the delivery address as my work place where someone is always here to receive packages.
January 28, 2025
Reply from KICKZ
Hi Maria,
First of all, thank you very much for your feedback.
We're really sorry to hear that your last order didn't go to your complete satisfaction.
We checked your tracking and unfortunately your shipment could not be delivered to you on Saturday, February 1st, probably because no one was at your workplace on that day.
Unfortunately, your parcel was not picked up at the parcel store until 11.02. either.
The parcel is currently on its way back to our warehouse.
Here is the tracking for you to view:
https://www.dhl.de/de/privatkunden/pakete-empfangen/verfolgen.html?piececode=CF981222490DE
As soon as the return arrives there, it will be processed and your money will be refunded automatically.
This process can currently take up to 12 working days and you will automatically receive an email from us when your money has been refunded.
If you have any further questions or concerns, please feel free to email us at Info@kickz.com.
Best, your Kickz.com team
Reply from KICKZ
Hey Josefien,
Thank you for your positive feedback, we are always glad to have happy customers!
If you have any questions or suggestions in the future, please feel free to contact us by email or phone.
We will be happy to help you!
Best regards, your KICKZ.com team!
#NEVERNOTBALLIN'
Order still not received after 2 weeks
Order still not received after 2 weeks. No email replied
January 25, 2025
Reply from KICKZ
Hi Martynas,
First of all, thank you very much for your feedback.
We are very sorry that there were problems with the shipping of your order.
This is just as annoying for us as an uninvolved seller as it is for you and we can promise you that we will get in touch with DHL.
We have now forwarded your request to the responsible department and someone will contact you by email and find a solution for you.
Hopefully everything will go smoothly again with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
Highly recommended!!!!
January 21, 2025
Reply from KICKZ
Hey Vincent,
Thank you for your positive feedback, we are always glad to have happy customers! If you have any questions or suggestions in the future, please feel free to contact us by email or phone. We will be happy to help you!
Best regards, your KICKZ.com team!
#NEVERNOTBALLIN'
I do not recommend!
I did not receive the purchased goods or a refund. Very poor contact with the company 😡😡😡
January 21, 2025
Reply from KICKZ
Hi Justyna,
First of all, thank you for your comment.
We're really sorry that your last order didn't give you complete satisfaction.
As my colleague has already communicated to you by e-mail, the shipment was successfully delivered according to DHL tracking.
The rest of the process, including processing the documents sent to us, unfortunately always takes a few days.
Nevertheless, we have forwarded your request and someone will contact you by e-mail to suggest a solution.
We hope that your next order will be to your complete satisfaction.
If you have any further questions or concerns in the future, please don't hesitate to e-mail us at Info@kickz.com.
Best, your Kickz.com team
Tryin to get my money back since…
Tryin to get my money back since December.
Told me they paid on 7th January. Still didn't recieve my money. Only thing I got was a mail on the 24th January with a question if meanwhile I got my money back. I immediately replied that I did not get anything. No respons till this day. K001-20000288459
February 3, 2025
Unprompted review
Reply from KICKZ
Hi Charmaine,
First of all, thank you very much for your feedback.
We are very sorry that your last return was not to your complete satisfaction.
We have now forwarded your request to our accounting department as a priority and the refund will be checked again.
We would ask you to check your bank account for the credit in the coming days.
We really understand your displeasure and apologize for the inconvenience caused.
Best, your Kickz.com team
Didn't receive refund.
I purchased a Crocs and it was too big for me so I returned it on 14th January but I haven't received my refund yet and there is no response from the customer care.
January 14, 2025
Unprompted review
Reply from KICKZ
Hi Thomas,
First of all, thank you very much for your feedback.
We are very sorry that your last return was not to your complete satisfaction.
We have just sent you an e-mail and would ask you to reply to it.
We will then be happy to find a quick solution to your request.
We very much hope that everything will be to your complete satisfaction with your next order.
If you have any further questions or concerns in the future, please feel free to send us an e-mail to Info@kickz.com at any time.
Best, your Kickz.com team
Extremely dissapointing experience
Extremely dissapointing experience. NOT recommended!
In December, I've ordered a jersey, which has been sent to me without any confirmation. I haven't received any shipment details.
The customer service didn't respond to contact via website form. The phone number was not working.
After contacting them via e-mail, I've got a response that the delivery had been sent but the delivery was not succesful so the jersey was on the way back to Kickz warehouse.
Super annoying - I haven't got any chance to even know when to receive the package, not to mention that DHL didn't leave any note in my mailbox.
But OK. After contacting them again and asking if it's possible to redirect the sending, or send again, I've got no answer. It was on January 16th. Two days later, I've asked for refund, since the package arrived at their warehouse.
I HAVEN'T HEARD ANYTHING FROM THEM SINCE!
Wow.
Please AVOID them.
Order Number: 001.06930619.00.01
eShop Number: K001-20000299243
January 16, 2025
Unprompted review
Reply from KICKZ
Hi Leszek,
First of all, thank you very much for your feedback.
We are really sorry that your last return was not to your complete satisfaction.
We are all the more pleased that the refund has taken place in the meantime and that your original payment method was credited on January 25th.
If you paid by credit card, it is possible that the credit will only be shown on your next monthly statement.
We apologize again for the inconvenience.
We very much hope that everything will run to your complete satisfaction with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
It has been almost two months since I…
It has been already two months since I bought my shirt, but the tracking website still says that the order has not yet been processed.
I would like to know when is my order going to be send to me? How long is the package expected to take?
It was for a birthday in december, and my kid is still waiting for the gift.
eShop Number: K001-40000153417
November 22, 2024
Unprompted review
Reply from KICKZ
Hi Jan,
First of all, thank you very much for your feedback.
We are very sorry that there were problems with the shipping of your order.
This is just as annoying for us as an uninvolved seller as it is for you and we can promise you that we will get in touch with DHL.
We have just initiated the refund and the credit will be credited back to your original payment method within the next 48 hours.
However, if you paid by credit card, you may not see the credit until your next monthly statement.
We apologize again for the inconvenience.
We very much hope that everything will run to your complete satisfaction with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
Shoes never arrived
Hi, I’d like to share my very bad experience with Kickz.com. I ordered basketball sneakers at the end of November and two months later I still haven’t received anything.
According to their courier (DHL) the package is lost. I contacted Kickz.com four times in writing and they haven’t even reacted to my messages. I have now engaged with my bank for charge-back. Will not shop again at Kickz.com of course and cannot recommend this site.
Order Number: 001.06884461.00.00
eShop Number: K001-40000152744
November 25, 2024
Unprompted review
Reply from KICKZ
Hi Marta,
First of all, thank you very much for your feedback.
We are very sorry that there were problems with the shipping of your order.
This is just as irritating for us as an uninvolved seller as it is for you and we can promise you that we will get in touch with DHL.
We have now forwarded your request to the responsible department and someone will contact you by email and find a solution for you.
Hopefully everything will go smoothly again with your next order.
If you have any questions or concerns in the future, please email us at Info@kickz.com.
Best, your Kickz.com team
No refund for items returned . No contact from their sude…
2 pairs of Trainers purchased beginning of December and one sent back days of after receipt.
Kickz still has not confirmed the return and I have had no refund. I have tried to contact them multiple times via email, the customer contact portal and phone. No answer , no response to any contact form and the phone just puts you on hold for hours. Disgusting service . They send an automated response to your email but you never hear anything back . I am out of pocket a considerable amount and have wasted hours on trying to get a refund .
Never again .
Update: Kickz have finally responded. Not to all my emails and messages through their contact form, but after I left a negative review here. It seems this is the only way to get their help so don't bother with their contact form. No apology, just asking me to send me the tracking number for the return. I sent them this weeks ago. Despicable customer service. How long do they expect me to hold on to this? Their website promises they will contact you quickly and refunds in 14 days. Rubbish.
They obviously do not value customers at all. What a terrible experience.
January 18, 2025
Unprompted review
Reply from KICKZ
Hi Helen,
First of all, thank you very much for your feedback.
We are really sorry at this point that your last return was not to your complete satisfaction.
We have just sent you an email and would like you to respond to it.
We will then be happy to find a quick solution to your concern.
We very much hope that with your next order everything will be to your complete satisfaction.
If you have any further questions or concerns in the future, please feel free to email us at Info@kickz.com at any time.
Best, your Kickz.com team
Return/refund takes too long
The order went well as always but the return has taken way too long. Gave the package to Finnish Post Office on Dec 18th. Still haven't recieved the refund. And the lousy customer service hasn't answered to two messages I've sent.
January 16, 2025
Reply from KICKZ
Hi Lauri,
First of all, thank you very much for your feedback.
We are very sorry that there are still unanswered questions from your side.
Unfortunately, you didn't provide us with your name, your order number or the email address for your account, even when we asked you.
Therefore, we are unfortunately unable to help you with your request in this way and would ask you to send us an email to Info@kickz.com.
We will then try to find a solution for your request.
Best, your Kickz.com team
Very Bad online store
Very Bad online store. I have ordered a basketball jersey and after more than 2 weeks the order has not arrived. What surprises me the most is that this online store doesn't reply to your emails, and there is no way to get in touch with their customer service. Basically, there is no one who can help you. After 2 emails, there is still no response. I can kiss my money goodbye. I will never shop here again and will not recommend this side to anyone.
January 16, 2025
Unprompted review
Reply from KICKZ
Hi Theodora,
First of all, thank you very much for your feedback.
At this point we are really sorry that there were problems with the shipping of your order.
This is just as annoying for us as an uninvolved seller as it is for you and we can promise you that we will contact DHL.
We have now forwarded your concern to the responsible office and someone will contact you via email and find a solution for you.
Hopefully the next time you order everything will be to your complete satisfaction.
If you have any questions or concerns in the future, we encourage you to email us at Info@kickz.com.
Best, your Kickz.com team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.