Worst nappies I’ve used. They don’t have good fit around the thighs, meaning they often leak. But the most annoying part is that the tab on a number of the nappies which is used to attach around the... See more
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Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! H... See more
Company replied
My order arrived damaged from the courier. Despite being labelled fragile, items were packed in just a loose plastic bag. I contacted kiddicare immediately on their website. After several messages (al... See more
Company replied
Never had any problems with this company, I've ordered small products (nappy bin liners) & big products (cot bed) over the last 2 years. They had a bit of a wobble, I think when they changed owners or... See more
Company replied
Company details
Information provided by various external sources
Welcome to Kiddicare, the baby superstore offering a wide range of products and accessories for babies, including cots, buggies, prams, toys, clothing and much more. All of our products are available to purchase securely online.
Contact info
United Kingdom
- www.kiddicare.com
2.5
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Whilst my purchases are great the…
Whilst my purchases are great the delivery via Hermes leaves a lot to be desired. Parcel thrown over a gate into my garden where it was soaked by rain!!! Ever heard of leaving it with a neighbour!!! Had to sterilise the toys and equipment purchased. Thankfully the pram liner was wrapped in plastic. Maybe time to reconsider your delivery partnership with Hermes.
July 25, 2018
Unprompted review
Reply from Kiddicare
Hi Mary,
Thank you for your review!
I am really sorry to hear your order was chucked over your back gate and left in the rain, this is not something we aim for. This will be raised to the relevant department to investigate with Hermes to ensure this does not happen again.
We hope that issues faced does not deter you from shopping with us again and we hope to see you shopping with us at our new home on Dunelm.com under the Baby & Kids section in the future.
Kind Regards
Daniel.
good chair fits great
July 25, 2018
Unprompted review
Reply from Kiddicare
Hi Jan,
Thank you for your review!
I am happy to hear that your car seat fits into the specified vehicle and you are pleased with the product.
We hope to see you shopping with us again at our new home on Dunelm.com under the Baby & Kids Section.
Kindest Regards
Daniel.
Good value and quality products
July 25, 2018
Unprompted review
Britax Tandam And Car Seat
Item arrived very quickly. Was very competitive on prices. Can’t fault.
July 25, 2018
Unprompted review
Isawfix seat
They were very polite and helpful I would recommend this company
July 25, 2018
Unprompted review
Very easy to assembly plenty of space…
Very easy to assembly plenty of space for my granddaughter to move around in ,
July 25, 2018
Unprompted review
Decent quality products
Decent quality products. Strange that I ordered three items and they all got sent out separately.
July 25, 2018
Unprompted review
Reply from Kiddicare
Hi Stacey,
Thank you for your review!
I am pleased to hear you are happy with the quality of your items and due to weight and size of the items they do get shipped separately and also we do have items which come directly via our supplier.
We hope to see you shopping with us again at our new home on Dunelm.com under the Baby & Kids Section.
Kindest Regards
Daniel.
Item return was difficult and was…
Item return was difficult and was changed for delivery even though I rang up to try and cancel before it was dispatched.
July 24, 2018
Unprompted review
Reply from Kiddicare
Hi Charlotte,
Thank you for your review!
I am really sorry to hear you returned your product/cancel, once the order has been processed we are unable to cancel any orders and advise our customers to deny delivery at door.
I can see this was advised to you at the point of contact with us and I can see you have also been advised you are able to return the item back to any Dunelm store.
We hope that issues faced does not deter you from shopping with us again and we hope to see you shopping with us at our new home on Dunelm.com under the Baby & Kids section in the future.
Kind Regards
Daniel.
excellant service from start to finish
July 24, 2018
Unprompted review
Cot bed
Great purchase of a Cotbed for my Grandson
Happy with delivery and the item
July 24, 2018
Unprompted review
The trike was a present for my grandaughters 1st Birthday
The trike was a present for my grandaughter.She loves it,when she eventually received it.I ordered it from you as delivery was going to be in time for her 1st birthday.Got a text saying it would be delivered Thursday 5 July.Birthday 7 july.No delivery.
I left it for a few days then contacted your customer service.Lady very apologetic and said she would trace where it was.It was still at the depot nearly a week later along with 7 other customers goods.Was told it would be delivered Thursday 11 july,which it did.Apparantly they were having issues with the delivery company.
Would hesitate to order from kiddicare again unless you can guarantee on an agreed delivery time and not me having to contact if this is not the case.
July 24, 2018
Unprompted review
Reply from Kiddicare
Hi Elaine,
Thank you for your review!
I am really sorry to hear the order was delayed in transit with our courier and I can confirm this was raised with the relevant department to ensure this does not happen again in the future.
We hope that issues faced does not deter you from shopping with us again and we hope to see you shopping with us at our new home on Dunelm.com under the Baby & Kids section in the future.
Kindest Regards
Daniel.
Couldnt be more pleased cheapest iv…
Couldnt be more pleased cheapest iv seen it and arrived before expected
July 24, 2018
Unprompted review
I would reccomend this company to…
I would reccomend this company to anyone. Good price and good Quality.
Mr P
July 24, 2018
Unprompted review
Happy with my purchase
Happy with my purchase, quick delivery, good quality
July 24, 2018
Unprompted review
Very good quality fits nicely in car…
Very good quality fits nicely in car and kids are comfy and safe
July 24, 2018
Unprompted review
Fantastic service from the minute I…
Fantastic service from the minute I ordered to the point of receiving my order.
July 24, 2018
Unprompted review
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