Kiddies Kingdom  Reviews 

33,163
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and excellent value for money, often finding the best deals available. Many people are also very satisfied with the high quality of the products received, noting items are exactly as described and well-packaged. The delivery service is consistently highlighted for being fast, prompt, and often arriving sooner than expected, making the overall ordering process smooth and hassle-free. However, some customers also noted issues with delivery communication and delays, with items sometimes taking longer than promised or having conflicting delivery information. A few other people also felt that some products arrived with minor damage or defects, or experienced difficulties with returns for faulty items.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and quick... See more

Product

Users describe positive interactions with product, often highlighting great prices and value for money,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process straightforward, easy,... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great and affordable prices for... See more

Quality

Clients share positive opinions on quality, with many reviewers describing items as beautiful, luxurious, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Arrived within the time advised the only thing I marked it down for was communication after the order was placed. Coincidentally after I reached out for an update I received an email saying my purchas... See more

Company replied

Rated 5 out of 5 stars

The website is easy to use and the pricing competitive (even more so with the free delivery, which was super rapid). The item came quickly and is as described. We’d done lots of research before s... See more

Company replied

Rated 5 out of 5 stars

I bought the Amana baby swing for my sister as a present. I was a bit hesitant as there weren’t many reviews but it was the best decision I made! Beautiful swing, just as shown. DPD tracked delivery... See more

Company replied

Rated 5 out of 5 stars

I have ordered tutti bambini chest of drawers. It was in a better price then any other website online. Delivery was fast. It came in a damaged box, but luckily the item looks untouched. Didn't assem... See more

Company replied


Company details

  1. Baby Store

Written by the company

At Kiddies Kingdom, we believe every family deserves the very best start. Since 1985, we’ve been proudly supporting parents across the UK, helping to create safe, stylish, and happy spaces for little ones to grow. Over the years, we’ve built a reputation for choice, quality, and value — and for always going the extra mile for our customers. Our impressive 9,000 sq ft showroom is a place to explore, test, and compare products in person, with expert staff on hand to offer guidance and advice. Behind the scenes, our 50,000 sq ft of warehousing means we can keep an extensive range in stock and ready for fast delivery, so you never have to wait long for the things you need most. Because we’ve nurtured strong partnerships with leading nursery brands for decades, we’re able to bring you exclusive deals and one of the widest selections in the industry — from essential everyday items to the latest innovations in baby care. Whether you’re preparing for your first newborn or adding the finishing touches to a growing toddler’s room, Kiddies Kingdom is here to make every stage of your parenting journey easier, more exciting, and more memorable.

Key Highlights

Written by the company

50,000 Sq Ft of Stock Ready to Go
Over 10,000 products from 170+ trusted brands, all under one roof.
Same-Day Dispatch
Place your order before 3pm and we’ll send it out the very same day.
Free, Convenient Delivery
Enjoy free delivery with a 1-hour timeslot sent via SMS. Plus, the option to re-arrange with ease.
365 Day Returns
Shop with complete confidence — return your items any time within a full year!
Price Match Guarantee + 15% Off
We won’t just match the best price you find — we’ll beat it by 15%!
Friendly Expert Advice
Our knowledgeable team is here to help — call us on 01924 439049.
35+ Years of Experience
Established in 1985, we’re one of the most trusted names in the nursery industry.

Fast & Free Shipping!

Next Day Delivery | No Cost | Hassle Free

Live stock levels means if a product says 'in stock' on our website, then you can rest assured that the item is in our warehouse ready to go and can be with you within 24 hours. Super fast shipping, with SMS updates and 1 hour timeslot for delivery!

Contact info

Unlock Big Savings Today!

Take an Extra 5% Off with Code: EXTRA5

4.3

Excellent

TrustScore 4.5 out of 5

33K reviews

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4.3

All reviews

(33,163)

3,272 reviews in the last 12 months

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Rated 5 out of 5 stars

I ordered 2 replacement car seats…

I ordered 2 replacement car seats that have gone beyond their use by date. The company were fast, efficient and offered a really good price. I would definitely use them again and recommend to others.

July 20, 2026
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Reply from Kiddies Kingdom

Hi Lindsay,

Thank you for your fantastic review!

We’re delighted to hear that you were happy with our service and that we could help you with your replacement car seats. We always aim to provide a quick, efficient service while offering great value for our customers.

Thank you for your recommendation and for choosing us. We really appreciate your support and look forward to seeing you again in the future.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Very good quality. Delivery very fast!

Very good quality!
The delivery was fast!

July 20, 2026
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Reply from Kiddies Kingdom

Hi Bianca,

Thank you for your lovely review!

We’re delighted to hear that you’re happy with the quality of your purchase and that your delivery arrived quickly. We always aim to provide great products and a smooth service for our customers.

Thank you for choosing us, and we really appreciate your kind feedback.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Excellent service

Excellent service, very happy

July 20, 2026
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Reply from Kiddies Kingdom

Hi Wendy,

Thank you for your lovely feedback!

We’re so pleased to hear that you received excellent service and that you’re happy with your purchase. Your kind words mean a lot to our team.

Thank you for choosing us, and we really appreciate you taking the time to share your experience.

Kind regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Nothing

There is nothing to change

July 22, 2026
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Reply from Kiddies Kingdom

Hi Osbert,

Thank you so much for your lovely feedback.

We’re delighted to hear that you’re happy with your Tutti Bambini furniture set. We hope your little one enjoys their beautiful new furniture for many years to come.

We really appreciate you taking the time to share your experience with us.

Kind regards,
Kiddies Kingdom

Rated 1 out of 5 stars

Was told my order would be delivered…

Was told my order would be delivered between 5-10 days. So i places my order. Then when the order was confirmed it immediately gave me two dates that it could be delivered. They were 21 days away, just 1 week before my due date. Terrible and wont be ordering from them again

July 22, 2026
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Reply from Kiddies Kingdom

Hi Anisah,

Thank you for taking the time to share your feedback. We are really sorry to hear that your experience did not meet your expectations.

We completely understand how important delivery timescales are when preparing for the arrival of a new baby, and we appreciate how disappointing it must have been to see a later estimated delivery date after placing your order.

Delivery estimates can sometimes change once an order has been confirmed, particularly where items are being dispatched directly from our suppliers, but we appreciate that the revised timeframe did not work well with your plans.

We are grateful for your patience while we worked with you to find a suitable alternative, and we are pleased that we were able to offer another option that better met your needs. We understand that your replacement item is due to arrive today, and we hope you are happy with it once received.

We are sorry again for the inconvenience and disappointment caused, and we appreciate you working with us while we resolved this matter.

Warm Regards,
Kiddies Kingdom

Rated 1 out of 5 stars

I was promised I’d receive the item in…

I was promised I’d receive the item in 5–10 days. It’s been 17 days already, and I still haven’t received it! Then I got a message saying the delivery is delayed again and the item won’t arrive for another two weeks—meaning I’ll have to wait a whole month! It’s just terrible.

July 22, 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi Tanya,

Thank you for taking the time to share your feedback. We are really sorry to hear about the delay with your order and completely understand how disappointing it must be, especially after you were initially advised of a 5–10 day delivery timeframe.

Unfortunately, we have experienced an unexpected delay with the supplier, which has affected the estimated delivery date. We appreciate how frustrating it is to have your wait extended, particularly when you were expecting to receive your item sooner.

We are continuing to monitor the order with the supplier and will do everything we can to ensure it reaches you as soon as possible. We apologise again for the inconvenience and disappointment caused, and we appreciate your patience while we work to resolve this.

Warm Regards,
Kiddies Kingdom

Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS.

A follow up review from my last one. I’m utterly disgusted with kiddies kingdom. As a seller you’re supposed to care about your customers. I requested a refund on the 9th of July for the products we hadn’t received for over 4 months,it’s not the 22nd of July and still we haven’t received our refund. You should be ashamed of your self’s

July 22, 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi Lawrence,

Thank you for taking the time to share your feedback. We are truly sorry for the frustration and disappointment caused by the delay with your order and the time it has taken for your refund to be completed.

Unfortunately, the delay with your order was due to issues experienced by our supplier, and we appreciate how disappointing it must have been to wait so long for your items. We kept you updated throughout and, once you decided to cancel the order, we worked with the supplier to process the cancellation.

As this was a direct delivery order, we needed to receive confirmation from the supplier that the cancellation had been completed before we could issue your refund. As soon as this was received, your refund was processed, and we can confirm that this has now been actioned.

We are sorry again for the inconvenience caused and appreciate your patience while we worked to resolve this with the supplier. We understand how frustrating delays like this can be and apologise that your experience did not meet the standard we aim to provide.

Warm Regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Excellent service

Excellent service. Next day delivery. Lovely item very pleased little boy he loves them

July 15, 2026
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Reply from Kiddies Kingdom

Hi Natalie,

Thank you for your lovely review!

We’re so pleased to hear that you were happy with our service and that your order arrived quickly. It’s wonderful to know that your little boy loves his new car seat.

Thank you again for choosing us, and we really appreciate your kind feedback.

Warm regards,
Kiddies Kingdom

Rated 1 out of 5 stars

The brake broke on a pushchair I bought…

The brake broke on a pushchair I bought from Kiddie Kingdom within 6 months of using it and instead of replacing it, they have gone back and forth over email for nearly 2 months doing everything other than getting it sorted. Obviously it's dangerous using a pushchair without a brake... but that doesn't seem to bother them!

July 21, 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi Jane,

Thank you for taking the time to share your feedback. We are sorry to hear that you have been dissatisfied with the handling of this issue.

We would like to clarify that your concern was reported to the manufacturer under warranty within 24 hours of us receiving your email. Following their assessment, a replacement rear axle was arranged and dispatched, with the manufacturer advising that this was a straightforward component to replace.

To assist further, we offered to collect the pushchair and replacement part so that one of our technicians could complete the repair on your behalf. Unfortunately, this option was not accepted. We were then advised that the replacement part had been lost in transit, and the manufacturer arranged for a further replacement to be sent directly to you, along with fitting instructions.

We have since offered again to collect the pushchair and complete the repair at no cost to you, and this option remains available should you wish to proceed.

We appreciate that this has been frustrating and apologise for the inconvenience caused. We have remained in contact throughout and have continued to work towards resolving the matter as quickly as possible.

Warm Regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Super quick delivery of the product. We unfortunately had a fault with the product itself but the team handled it with haste and the item was replaced. I was kept informed throughout the whole process specific shout out to you and the member of staff called Cheran. They were very helpful.
We have had no issues with the replacement chair, so know that it was definitely just a one off issue that was rectified very quickly by the team. Would highly recommend and we will certainly look to purchase again from them.

July 14, 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi Jill,

Thank you so much for taking the time to leave such a wonderful review.

We’re delighted to hear that you were happy with the service you received and that we were able to resolve the issue quickly for you. While we’re sorry that you initially experienced a fault with your chair, we’re pleased to know that the replacement has been working perfectly and that our team was able to support you throughout the process.

We’ll be sure to share your kind words with Cheran and the team — they’ll be thrilled to hear your feedback.

Thank you again for your recommendation and for choosing us.

We really appreciate your support and look forward to seeing you again in the future.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Very fast my order come tomoz

Very fast my order come tomoz

July 21, 2026
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Reply from Kiddies Kingdom

Hi Vicki,

Thank you for your lovely review!

We’re so pleased to hear that your order arrived quickly and that you were happy with our service. We always aim to get orders to our customers as soon as possible.

We hope you enjoy your purchase, and thank you for choosing Kiddies Kingdom.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars
Kiddies Kingdom  logo

Reply from Kiddies Kingdom

Hi Mr Moffat,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that you’re pleased with your car seat. It’s great to know that it has been a useful addition and that you’re happy with your purchase.

Thank you again for choosing Kiddies Kingdom. We really appreciate your support and hope you enjoy using your new product.

If you require any further help or assistance, please do let us know.

Warm regards,
Kiddies Kingdom

Rated 2 out of 5 stars

It not strong

It not strong

July 20, 2026
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Reply from Kiddies Kingdom

Hi Kerrian,

Thank you for taking the time to share your feedback.

We are sorry to hear your concerns regarding your order. Having reviewed the details, we can see that your delivery is currently on its way and is expected to arrive within the next 90 minutes.

We hope that once received, your item meets your expectations.

If you experience any issues with your order once delivered, please do get in touch and we will be happy to assist.

Warm regards,
Kiddies Kingdom

Rated 1 out of 5 stars
Kiddies Kingdom  logo

Reply from Kiddies Kingdom

Hi Leah,

Thank you for taking the time to share your feedback.

We’re sorry to hear that you have not yet received your order. We have looked into this and can see that your order was placed on Sunday and was dispatched on the next working day. Your order is currently due to be delivered today.

We understand how important it is to receive your items as expected, and we hope this arrives with you shortly.

If you require any further assistance, please do let us know and we will be happy to help.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Great service

Great service, delivered on time

July 15, 2026
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Reply from Kiddies Kingdom

Hi Jolita,

Thank you for taking the time to share your experience with us.

We’re delighted to hear that you received great service and that your car seat arrived on time. We always aim to provide a reliable and efficient service, so it’s wonderful to know this was your experience.

Thank you again for your kind feedback and for choosing Kiddies Kingdom. We hope you and your little one enjoy your new car seat, and we truly appreciate your support.

If you require any further help or assistance, please do let us know.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars

A small issue when ordering but was…

A small issue when ordering but was very quickly resolved.

July 20, 2026
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Reply from Kiddies Kingdom

Hi Hilary,

Thank you for taking the time to share your experience with us.

We’re pleased to hear that although there was a small issue with your order, our team was able to resolve this quickly for you. We always aim to provide helpful support and make sure any concerns are dealt with as smoothly as possible.

Thank you again for your feedback and for giving us the opportunity to resolve this for you. We truly appreciate your support and hope to assist you again in the future.

If you require any further help or assistance, please do let us know.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Supportive and quick!

Fast response and resolution to an order issue. Felt like a highly valued customer. Would recommend to other parents / expectant parents.

July 18, 2026
Unprompted review
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Reply from Kiddies Kingdom

Hi Dan,

Thank you for taking the time to share your feedback with us.

We’re pleased to hear that our team was able to respond quickly and resolve the issue with your order. Providing helpful and efficient support is something we always strive for, so it’s wonderful to know that you felt valued throughout your experience.

Thank you again for your kind words and for recommending us to other parents and expectant parents. We truly appreciate your support and hope to welcome you back again in the future.

If you require any further help or assistance, please do let us know.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Fast delivery, Good price.

I have ordered tutti bambini chest of drawers. It was in a better price then any other website online. Delivery was fast.
It came in a damaged box, but luckily the item looks untouched. Didn't assemble it yet. Overall very good experience except the delivery.

July 10, 2026
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Reply from Kiddies Kingdom

Hi Desi,

Thank you for taking the time to share your feedback with us.

We’re delighted to hear that you were pleased with the price of your Tutti Bambini chest of drawers and that your order arrived quickly. We always aim to offer great value alongside a reliable service, so it’s lovely to hear this was your experience.

We’re sorry to hear that the packaging arrived damaged, although we’re pleased that the item itself appears to be unaffected. We will continue to share feedback with our delivery partners to help ensure orders arrive in the best possible condition.

Thank you again for choosing Kiddies Kingdom. We really appreciate your support and hope you enjoy your new purchase.

If you require any further help or assistance, please do let us know.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Quick delivery

Quick delivery, no issues

July 17, 2026
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Reply from Kiddies Kingdom

Hi Karolina,

Thank you for taking the time to share your experience with us.

We are delighted to hear that your order arrived quickly and that everything went smoothly with no issues. We always strive to provide a fast, reliable service, so it's wonderful to know we met your expectations.

Thank you again for your kind feedback and for choosing Kiddies Kingdom. We truly appreciate your support and hope to welcome you back again in the future.

If you require any further help or assistance, please do let us know.

Warm regards,
Kiddies Kingdom

Rated 5 out of 5 stars

Child seats were excellent value and…

Child seats were excellent value and delivered promptly. Couldn't ask for more!

July 10, 2026
Kiddies Kingdom  logo

Reply from Kiddies Kingdom

Hi,

Thank you for taking the time to share your experience with us.

We are delighted to hear that you were pleased with the value of your child seats and that they were delivered promptly. We always aim to offer competitive prices alongside a fast and reliable delivery service, so it's wonderful to know we met your expectations.

Thank you again for your kind feedback and for choosing Kiddies Kingdom. We truly appreciate your support and hope to welcome you back again in the future.

If you require any further help or assistance, please do let us know.

Warm regards,
Kiddies Kingdom

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