Kids Planet Day Nurseries Reviews 

196
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 102 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the friendly and caring staff who create a welcoming and engaging environment for the children. Many parents highlight the fantastic facilities and the wide range of fun outdoor activities that help boost their children's confidence. Families often mention how well children settle in and develop positive relationships with their key workers. Some reviewers were not happy with certain aspects, noting communication problems and poor management. A few parents also reported serious concerns regarding safety protocols and rough behavior among children. Others mentioned feeling stressed about administrative issues and changing standards following a takeover.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as friendly, caring, and dedicated.... See more

Facilities

Customers report widespread satisfaction with facilities, noting that the indoor and outdoor play areas are... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing a stark contrast in their opinions. On one... See more

Location

Users describe ambiguous interactions with location, reflecting mixed feelings about different sites. Many... See more

Customer service

Reviewers express deep frustration and dissatisfaction regarding customer service and management... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We love the nursery and the staff. However the finance side at head office is a nightmare. I don’t think we have ever had a bill that is correct. I also feel that there has been a lack of transparency... See more

Company replied

Rated 5 out of 5 stars

Our daughter only goes to Kids planet Halesowen one day a week at the moment, but she absolutely loves it. The staff are so friendly and caring, and she always comes home happy and full of stories. Ev... See more

Company replied

Rated 5 out of 5 stars

Chris and his team are amazing people. My little boy is very shy and reserved and we’ve noticed such a huge difference in his confidence and his knowledge since being at kids planet. They have always... See more

Company replied

Rated 5 out of 5 stars

We’ve had such a wonderful experience with Kids Planet Halesowen! My son goes twice a week, and although it took him a little while to settle in at the beginning, the team was so patient, supportive,... See more

Company replied


Company details

  1. Nursery School

Written by the company

Kids Planet Day Nurseries are an award-winning independent, family-led group of over 240 nurseries providing the highest standard of early years education and care. Each of our teams are committed to creating a unique, safe and secure environment where children are at the heart of everything we do, ensuring families feel secure and at home within our nurseries.


Contact info

3.7

Average

TrustScore 3.5 out of 5

196 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(196)

66 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It's a special place

From the day I was shown around the premises to today I have always felt safe and comfortable with kids planets staff. The care they have given to my children has been exceptional. I have never once had any worries about leaving either child. Words cannot express how grateful I am knowing that they are cared for in the best possible way when not im not able to be with them. Each staff member deserves a special mention because they fantastic. All staff - babies,toddlers and preschool work so hard to create a happy creative environment. A special thank you to Hannah and Emma a dream duo.

November 4, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you so much for your wonderful review! We’re delighted to hear you’ve always felt confident and supported by our team. Your kind words mean the world to us, and we’re so grateful for your trust and appreciation!

Rated 5 out of 5 stars

Brilliant nursery

Our child loves coming here and always has a great day. The staff are friendly, caring and really good with the kids. Communication is spot on — we always know what’s going on and get regular updates. The nursery is clean, well-run and has a nice atmosphere. Couldn’t ask for more, really happy with it.

October 1, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your wonderful review, Andy. We’re delighted to hear your child loves coming to nursery and that you’re so pleased with the care, communication, and atmosphere. It’s lovely to know our team are helping to make your experience such a positive one. Thank you for your kind words!

Rated 5 out of 5 stars

Kids Planet Anchorholme

So happy with our experience so far with kids planet anchorsholme. Our son currently attends and our baby will also be attending. The managers and room staff are very friendly and approachable and always available to ask questions and discuss child’s development and progress. Would recommend to other parents for their children.

October 22, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your lovely review, Lauren. We’re so pleased to hear that you’re happy with your experience at Kids Planet Anchorsholme and that our team have been so supportive and approachable. It’s wonderful to know your son is thriving, and we look forward to welcoming your baby soon too. Thank you for your kind recommendation!

Rated 5 out of 5 stars

Ashbourne house

Fantastic nursery, always keep you up to date with how your child is throughout the day and pictures via the app which is great. Lovely staff

October 8, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your lovely feedback, Jess. We’re so pleased to hear you’re happy with the care and communication from the team at Kids Planet Ashbourne House. It’s great to know the updates and photos on the Famly app help you feel connected to your child’s day. Thank you again for your kind words!

Rated 5 out of 5 stars

Kids planet day nursery’s Ashbourne…

Kids planet day nursery’s Ashbourne house are such a wonderful nursery. Both my girls (3 & 18 months) go here and absolutely love it. From the food to the facilities, they have a ball every day!
Most of all, they absolutely adore the staff, their ‘Auntie’ are like family and are all so friendly, kind, helpful and patient.
Highly recommended!

October 13, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you so much for your lovely review, Jasmine. We’re delighted to hear how much your girls enjoy their days at Kids Planet Ashbourne House and that they have such special bonds with our team. It’s wonderful to know they’re thriving and having fun while learning and exploring. Thank you again for your kind words and recommendation!

Rated 5 out of 5 stars

Kids Planet Waterfront

We had visits at many nursery’s that looked immaculate and perfect in every way. Unbelievably clean toys, children and staff. Then we came to visit Kids Planet. No the toys weren’t immaculate, the rooms weren’t perfect, the staff were involved in everything the children were doing! This was the selling point for us, what nursery would have toys that aren’t played with. Staff that look perfect and immaculate and every surface clean and untouched.
We now have three children at Kids Planet Waterfront and all of them love it. Not once have they ever cried to stay with us and come to think of it, unless it’s first day for new children I’ve never seen any other child upset to go to nursery here. My own children don’t want to leave a lot of the time they love it so much.
There is no end of credit to give all the staff here, Beth, Embeth, Holly, Lydia, Meg, Maddi, Emily, Kuly, Emma and Hannah! They love what they do and love our three children. In return our children love them too.
All of our children have common leaps and bounds, the time spent on early education is brilliant and we are always amazed at how much our three babies have learnt.
The indoor and outdoor play areas are brilliant and all of our kids love being outside, thanks to kids planets play outside in all weathers policy (as long as it’s safe and your children are happy too)
I recommend Kids Planet Water Front with anyone’s children! They treat them like their own and build such brilliant bonds with our children and is parents it’s like a second home for them.
Thank you everyone at Kids Planet! You’re all ✨

October 1, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you so much for your wonderful feedback, Jaz. We’re thrilled to hear that all three of your children love coming to Kids Planet Waterfront and that our team has made such a positive impact on their learning and development. It’s fantastic to know that the staff’s dedication, care, and engagement have helped your children feel happy, confident, and supported every day. We really appreciate your kind words and recommendation, it means so much to the whole team!

Rated 5 out of 5 stars

Fantastic Team in Knutsford

The whole team at our sons Nursery have been fantastic, very supportive and nurturing - our son has come on leaps and bounds since attending and we can't thank everyone enough. The whole team in his room are so fantastic and we are so thankful for their care.

September 24, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your wonderful feedback, Michael. We’re delighted to hear that your son is thriving at Kids Planet Knutsford and that our team has been so supportive and nurturing. It’s fantastic to know that their care is making such a positive difference, and we really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Great nurseries great staff

Great nurseries great staff

September 18, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your kind feedback, Jackie. We’re delighted to hear that you’re happy with our nurseries and the care provided by our staff. Your support means a lot to us!

Rated 5 out of 5 stars

My son has been going here over 12…

My son has been going here over 12 months is super happy for drop off really enjoys the outside play area and has a good bond with staff

September 18, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your lovely feedback, Jade. We’re so pleased to hear that your son enjoys coming to nursery and loves spending time in our outdoor play area. It’s wonderful that he has built such a positive bond with our team!

Rated 5 out of 5 stars

Ashbourne House

The staff at Ashbourne House are all so lovely and great with the children! Such a lovely environment for all children to learn and develop their milestone's. The management are always so helpful and understanding.

September 17, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your wonderful feedback, Paige. We’re delighted to hear that your child is enjoying their time at Ashbourne House and thriving in such a supportive and nurturing environment. It’s great to know that our team and management have made such a positive impact for your family!

Rated 5 out of 5 stars

Kidsplanet Bromley

My child has been at kidsplanet bromley since 9 months, she is now in the pre school room.My child loves to come nursery every day and has come on so much.The staff are fantastic and always go above and beyond.Nothing is ever to much.Would highly recommend this nursery.

September 17, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your lovely feedback, Charlotte. We’re thrilled to hear that your child loves coming to Kids Planet Bromley and is making such great progress. It’s wonderful to know our team’s dedication and care are making a positive difference, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Nurturing nursery

The staff and management at Kid Planet Ashbourne house are kind, caring, nurturing and supportive. I am so pleased with my child’s development during her time at the nursery so far.
My little one has been fully supported in all areas of development as well as being encouraged with daily routines and meal times which can be really difficult.
I love the way the nursery use lose parts to inspire the children’s play and encourage creativity through open- ended opportunities. I feel the nursery have excellent parent/carer communication and go above and beyond for the families that attend the setting.

September 17, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your lovely feedback, Rowen. We’re delighted to hear that your child has been so well supported at Kids Planet Ashbourne House and is thriving in all areas of development. It’s wonderful to know that our focus on creative play, routines, and communication has made such a positive impact for both your little one and your family.

Rated 5 out of 5 stars

Fab nursery

Great resources and facilities and such caring staff.

September 17, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your kind words, Miriam. We’re thrilled to hear that you’re happy with the resources, facilities, and care provided by our team. Your feedback is greatly appreciated!

Rated 5 out of 5 stars

Kids planet ashbrooke

My son is new to the nursery, he gets upset as I leave him but he is well looked after, cuddled and entertained to make sure he stops the tears which then makes me feel better about leaving him. Staff are amazing and go above and beyond to make sure my son is happy and always reassure me how he is. Would recommend this nursery to friends and family!

September 16, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your lovely feedback, Jess. We’re delighted to hear that your son is settling in well at Kids Planet Ashbrooke and that our team has been able to reassure and support both of you during drop-off. It’s wonderful to know he feels happy and cared for, and we really appreciate your recommendation!

Rated 5 out of 5 stars

Super,professional nursery

My 2 grandchildren ages 2 and 1 yearold have been attending for few weeks now,super professional nursery,staff and facilities/organisation,5 stars from me,the children look forward to going.

September 12, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your wonderful feedback, Dave. We’re delighted to hear that your grandchildren enjoy their time with us and that you’re pleased with the care, staff, and facilities. It’s always lovely to know the children look forward to coming to nursery!
We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Kids Planet Bromley- the best!

Our daughter started at Bromley when she was 9 months old in baby room, she is 3 next month and is currently in toddlers room. Every single staff member is amazing with her and we have never had any issues since day one! Our daughter has learnt so much and absolutely adores to go and asks to go everyday. The staff are wonderful treating the children with so much kindness and care. They offer such a variety of activities for the children to do everyday which is brilliant and our daughter’s progression and knowledge has excelled with the help of the girls here. Would definitely recommend Bromley to anyone and we have already booked for our baby boy to go next year at the end of maternity leave as we know he will be in the safest and most caring hands! Team Bromley are the best!!

September 13, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you so much for your fantastic feedback, Emily. We’re thrilled to hear how much your daughter has grown and learnt since starting at Kids Planet Bromley, and that she enjoys coming every day. It’s wonderful to know our team’s kindness, care, and variety of activities are making such a positive impact. We can’t wait to welcome your baby boy next year and look forward to supporting his early learning journey as well!

Rated 5 out of 5 stars

Best around

We viewed many nurseries before visiting kids planet Waterfront, but when we walked around this one it felt right. The staff were attentive to children when they're upset, there seemed to be a focus on education whilst at nursery which I liked and I particularly liked the board that showed the children in each group and what they like/are interested in. I thought it showed great evidence of providing Individualised care and play for each child. My daughter is super shy and even after 6 months at a previous nursery, she was shy around the workers and barely spoke whilst there. It's a completely different story now; even after only starting a few weeks ago she is waving goodbye to her friends and workers at the end of the day, telling me about her activities, plus even asking to go to nursery on her days off! I'm so glad we found you. Thank you for all that you do.

September 12, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you so much for your wonderful feedback, Sophie. We’re delighted to hear that your daughter has settled in so well at Kids Planet Waterfront and is starting to thrive and enjoy her time with us. It’s fantastic to know that our team’s support is helping her gain confidence. We’re so glad you found a setting that feels right for your family and look forward to seeing her continue to grow and flourish with us!

Rated 5 out of 5 stars

Fantastic Nursery! Kids Planet Kidderminster

Our boy has only recently started at Kids Planet in Kidderminster, but the staff have been wonderful. They have been flexible and done everything they can to help him settle in and get used to the new environment. He is now starting to get his confidence and enjoying his time with his key worker. It’s only been a short time but you can see that the staff are there for the right reasons and look after the children really well. The Family app is really useful for reassurance and keeping us updated. Special mention to the manager Leanne, Mia, Sarah and the baby room team! - Thank you for being so kind and understanding and looking after our boy so well. We are looking forward to seeing him grow and learn at kids planet!

September 12, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you so much for your lovely feedback, Charlie. We’re thrilled to hear that your son is settling in well and gaining confidence at Kids Planet Kidderminster. It’s wonderful to know that the team, have made such a positive impact. We’re delighted that the Famly app is helping to keep you updated and reassured.
We look forward to supporting your little one as he continues to grow and learn with us!

Rated 5 out of 5 stars

Fantastic staff at time for twos

Fantastic staff at time for twos
Kids planet bromley

September 12, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for your kind words, Miss Young. We’re delighted to hear that you’re happy with the team at Kids Planet Bromley, especially in our Time for Twos room. Your feedback means a lot to us, and we’ll be sure to pass this on to the staff!

Rated 3 out of 5 stars

We love the nursery and the staff but head office/ finance requires improvement

We love the nursery and the staff. However the finance side at head office is a nightmare. I don’t think we have ever had a bill that is correct. I also feel that there has been a lack of transparency with regards to costs and how the funding is used. We never get a break down of the bill unless we ask. I was told not many people ask for it but really think this should be done as standard procedure to improve communication and transparency.

September 12, 2025
Unprompted review
Kids Planet Day Nurseries logo

Reply from Kids Planet Day Nurseries

Thank you for sharing your feedback, Hannah. We’re so pleased to hear that you and your child enjoy the nursery and the care provided by our staff. We do apologise for the challenges you’ve experienced with billing and communication from head office. Your comments regarding transparency and providing a clear breakdown of costs are noted, and we’ll be using this feedback to improve our processes going forward.
We really appreciate you taking the time to make us aware of your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look