While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Ihr Kiehl´s Online Shop: Seit 1851 schätzen unsere anspruchsvollen Kunden die einzigartigen & effizienten Haut- & Haarpflegeprodukte.
Georg-Glock-Straße 18, 40474, Düsseldorf, Germany
Extremely disappointing experience: The cream was definitely not okay and could not be used (price about 60€). I didn't know where I bought them (sometimes online, sometimes in stores). Zero goodwill! This is how you scare away long-standing, good customers
The advertisement on the website said I get 6 free products and 3 samples if I buy for 59 chf. So I bought I didn’t get any samples. The employees of KIEHL’S are stealing products and keep for themselves. Will never buy again!
They are offering a set of mini products if you spend a certain amount of money on your order and then you don't get any. As an excuse you get 15% Off your next order. Shameless, especially when their products are constantly sold with 20% off by other retailers.
Ordered multiple goods from them and experienced the worst customer service ever with such a long established brand, I am beyond disappointed as I have been their loyal customer for over two decades!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
