Kinetiklamps Reviews 

Said they had 10 lamps in stock on their website and purchased a lamp. No confirmation of dispatch after a week so tried to log on to the website but couldn’t. Then rang to check the status of the order. Was told to ring back in an hour. Rang back and was told they had none in stock and would have to order from the Far East. Then was told to ring back the middle of next week to check. Was never informed by them they had none in stock, had to chase the order myself. Very poor communication from them, and when I say them, it sounds like a one man band operation. The only saving grace was the order was paid using PayPal

Awful Company, send out poor quality faulty goods and refuse to refund under any circumstances.
Even admitted that they've been sending out faulty lamps from bad batches.
Do yourself a favour and avoid these rip off merchants.

Sent incorrect lamp packaged in correctly labelled box. Lamp was not capable of the power required despite otherwise fitting, so blew after 300 hours. Spoke to Kintiklamps who said to send photos and proof of purchase by e-mail which was done immediately and I've not heard anything since. Not honouring warranty stated on website.

Possibly THE WORST company I’ve ever dealt with. Purchased a bulb online that showed it was in stock for next day delivery. Waited 3 days with no delivery. Called the number on the website at 4.45pm to be greated by a rude gentleman who told me I’d need to call back tomorrow as we’re going home.

Called the following day and asked for an update on my order and was on hold for 10 minutes... eventually I was told that the item was out of stock and they were waiting for it to come into stock. At no point did he apologise for the delay or offer me a discount - the only option he gave me was to upgrade the order to something more expensive (but the same product/bulb).

I asked for a refund and a time of how long it’ll take to reach my bank to which he said he could do it immediately... then at the last minute of the call said it will take 3-4 working days.

Extremely poor customer service! No email received with order confirmation or any call to let me know the product I ordered wasn’t in stock!! Stay well clear.

Appalling customer service
I went on the site and saw a lamp I wanted to order. It said that it was in stock. I have paid for next day delivery. Waited, and nothing. I went on the website and the order says pending. I looked up the reviews on the company under Kinetik and didn't find anything. It is only now I have ground them under Kinetiklamps. Needless to say, I would never have ordered if I had known.

I have rung to cancel my order and been told he can't do it, I need to send an email and they will look into it. After speaking to the guy, from what he said and how he spoke, I am convinced that this is not in anyway a reputable company. Please stay clear. I have sent an email cancelling my order but am not hopeful I will get my money back without having to fight through the credit card company.

Ugh, this company does not even deserve 1 star. my order was only part delivered, missing one lamp. the two lamps that were supplied did not match and one exploded in the first few minutes of use. very poor contact with company, one rubbish email with no follow up, phone numbers diverted to a mobile and never answered.

Do yourself a favour, ignore the cheap prices and buy from a proper firm.

Nov 2018... Just a follow up to this review.... after paypal eventually settled my claim and refunded most of the order, the guy from this company phoned me at home and was very aggressive saying that i wasn't entitled to the refund. Insanely poor customer service, I wish I'd never gone budget with these guys

ONE MAN TEAM KINETIK!!!
If you want a full company with quality and professionalism, do NOT use KINETIK. i asked for Next Day delivery on an urgent item, only for me to call them TWO DAYS later, and they calmly said, "you may get it next week". :-(
And were surprised when i said, PLEASE GIVE ME A REFUND. I'm still waiting for the refund. I hope it comes through :-(

Trading as Kinetik and Fuse2. Working in customer service myself I have quite frankly have never come across such appalling customer service. After purchasing a lamp for my projector and having the deliver date confirmed it did not arrive. I telephone the company and was told that I would receive a call back to confirm what the issue was. After waiting two days I had to call again. Was then told another date because of supplier issues. Date came and went no lamp and even worse no communication from the company. Rang again and told would call back with explanation. Waited day and half no call. Had to call again. Given another date. Did not arrive.Asked for a refund and told it had been done. After a month still had not arrived. Had to contact the company again.Said that thy would email a copy of the confirmation of the refund.Did not receive it so called again. Was told it would be sent again. Guess what? I am still waiting. Will now contact the credit card company.Read the reviews for yourself. Avoid at all costs and remember Kinetik are really Fuse 2 are one in the same.