Did not receive package - Kings Road Merch have not investigated
I did not receive my shipment of records.
Either they were delivered to the wrong address or Fed Ex didn't attempt to contact, and just left the shipment on my step, (with a bus stop right outside) and they were stolen.
(Note: there was some confusion at my end, as I had two orders from Kings Road Merch. One from the EU site going to Canada and one from the US site going to the US)
I received an invoice from Fed Ex for import charges on a Kings Road order of records. I contacted Fed Ex to inquire where I to go to pay the fees and pick up my shipment. Fed Ex tells me that the shipment has already been delivered. I tell them the order has not been received. They inform me the shipper should initiate the investigation.
I contacted Kings Road Merch and they tell me they will start the investigation process with Fed Ex.
This has dragged on for a month now. I've contacted Kings Road Merch several times looking for updates. Each time Kings Road has assured me that Fed Ex is investigating and I should be patient; this being the last reply I received:
"Hi,
thank you for your mail.
We have not received an update from FedEx so far. It can take a moment until they will let us know the result of the investigation.
As soon as we will receive an kind of news, we will get back to you.
Fingers crossed and kind regards
(I've withheld the agent's name for privacy concerns)
- Customer Service -
Kings Road Merch GmbH
Untere Brinkstrasse 66
44141 Dortmund
Germany"
After another week of not hearing from Kings Road, I thought I should contact Fed Ex to see how the investigation is going.
Fed Ex informs me that Kings Road Merch HAS NOT CONTACTED THEM AT ALL regarding this matter.
I've now requested Kings Road Merch send a replacement order, but I have not heard back from them as yet.
I really hope this is just some horrible communication breakdown. "fingers crossed" Though I'm concerned there's some small print, time frame, cut-off date that the customer is required to officially request a claim by, and Kings Road Merch is giving me the runaround on purpose, thus disqualifying me from making a claim.
Hopefully, I'm just overthinking it and it's just a misunderstanding. Though I feel like I'll likely be contacting my credit card company very soon.
Very Dissatisfied Customer