KINGSTON PROPERTY SERVICES LIMITED Reviews 569

Stuart who dealt with our problem was very kind as well as being very professional and knew how to deal with the problem in a timely manner.
He sorted the query and was able to manage the problem so that we did not incur any more financial costs.
he went over and beyond all expectations and we cannot thank him enough.
His customer service was excellent.

I’ve had a very disappointing experience with Kingston Property Services.

A relatively small outstanding balance of £252 was escalated to solicitors, which quickly increased the amount owed to over £400 once administration and legal fees were added. This felt completely disproportionate to the original sum.

This situation was made worse by an administrative error on their part relating to the previous owners of the property, which meant we did not receive the relevant information or correspondence in the first place. Despite this, the matter was still escalated and additional charges applied.

I do not recall receiving clear or meaningful prior warning that the matter would be passed to solicitors, and the speed of escalation left little opportunity to resolve things directly. The additional charges seem excessive for what should have been a straightforward issue.

While I have now paid the balance to avoid further costs, the overall handling of the situation has been frustrating and unnecessarily heavy-handed. That said, I will be pursuing a full refund.

I would have expected a more reasonable and proportionate approach, particularly for a one-off issue. Based on this experience, I cannot recommend them.

Helen was very professional she listened to my query and was very patient whilst I forwarded her pictures regarding our gardening issue. She stated she had sent an email to the gardening contractor asking for action and a timetable when they planned to be on site.

WCL construction are the property maintenance company used by Kingston Property services:
This company carried out work in my property in January and we have received a bill for this. To our amazement they want to changed us £550 + VAT for no more than an hour and a half work to cut two holes in the plasterboard ceiling. They are also trying to charge us £174 + VAT for them apparently contacting Northumbria water emergency line which they DID NOT do as I contacted them myself and Northumbria water also had to supply the part to fix the problem as their plumber sent by WCL didn’t have the parts. Absolute disgrace and daylight robbery. We WILL not be paying for the plumber and are still questioning the £550 for 90 minutes work.Both WCL and Kingston properties refuse to speak to us about this. We have now involved the ombudsman. I can’t believe how cowardly Kingston properties are. We are not unreasonably people and accept that we are liable for some of the costs but not the plumber. Thanks Julie Howe the senior manager who hides behind her staff. 😡😡😡😡😡

They have never appeared on our estate and have never done any work yet are demanding payments from residents. There are overgrown bushes and trees around the boundaries, damaged fencing and litter left behind by builders who open spaces are working on behalf of. Rancid stagnant water in the pond at the front of our estate with overgrown grass and weeds everywhere. Weeds growing out of boundary walls and litter in trees and bushes. Plus moss and mud on pavements, they've never even bothered to send someone around to look at the site let alone introduce themselves to residents. They aren't responding to anyone's complaints. A. Utter joke, we don't even want them on our estate they're just trying to rip us off this is work that should have been completed by the builder. Open spaces aren't needed or wanted

Solved the problem easily once I had been setup to access the site

No waiting, registered account and made payment whilst Stuart was on the phone to ensure no issues, answered questions about future bills. Very friendly, polite and professional

Great customer service. The gentleman I spoke to explained everything to me really well and directed me through the correct process of setting up a direct debit. Just waiting for that to be set up then I will be all sorted.

Thanks again for your help.

Stacey Urwin

Review: Kingston Property Services operates a threat-driven system that, in my experience, falls below acceptable professional standards. Could this be responsible for the steady stream of resales at Echo Building? Investors appear to be exiting due to their poor management, high cost, and anticipated mismanagement risk.
They admitted my complaint required investigation, yet continued legal threats anyway. Despite confirming receipt of substantial funds, their solicitors are still chasing disputed charges—including sums predating my ownership and confirmed settled—while threatening County Court Judgment and forfeiture.
They sent demands to the wrong address despite having my correct details. The delays and confusion appear systemic—prolong disputes, apply pressure, add costs.
I am investigating their practices further and will publish additional findings, including the final outcome of my case.
If you have experienced similar conduct, speak out. This pattern must be exposed.
Investors should exercise extreme caution before purchasing any leasehold managed by Kingston. The risk is real—and expensive.

Moving house and been charged 3 x the annual fee to receive the "management pack" that apparently we legally need to transfer the ownership. No doubt that this years annual fee which has just been paid has not been taken into account either. Must be paid upfront too, not on completion. Absolute scumbag of a company. They do nothing but mow a couple of small patches of grass twice per year and charge around 300+ houses £80 each per year. Honestly don't know how companies like this can get away with it.

I had a leak in my hallway, and had their track and trace apparently it was a pipe directly into my property, so I have to pay, they sent a plumber who couldnt find the stopper and made matters worse by tightening the pipe, we had to call the emergency line for the water board who had to give the plumber the part. I have asked for an itemised bill and the report for my property and still waiting for both. I think the customer service by Kingston Properties is a disgrace and I had to wait over 2 weeks to eventually talk to the property manager who was not helpful at all. I am hoping that I will get the things I have asked for, I have also submitted a formal complaint to the company but from the conversations I have had this just want to pass the buck and are not willing to compromise on anything! Shocking treatment

I made a call regarding account set up. Stuart pick up the call and help me with everything. Even I did telephone payment. I would recommend Kingston property service specially because concat with Stuart which is very friendly, helpful and super efficient. Definitely people made a company. Thank you

I wouldn’t even give this and the other companies they so called work on behalf of a minus 10 star

Been on an estate in Northumberland for 6 years and between Kingston, Open spaces and so called St Mary’s management company/Bellway, because I can’t decide who is running the horrendous show nothing gets done.

From blocked drains because roads are not cleared, to paths coming up, landscaping not done, weeds on paths, rubbish. Need I go on!!

Through their lying and taking money from residents when all that is done is the grass cut for over £370 a year and more if you own a bigger property , then threatened with court if you refuse to pay these so called charlatans!

Residents having to clear the roads , cut their own hedges and basically take on ownership while paying this is beyond a absolute joke.

My advice to anyone who is going to buy a property that these 3 company’s own.. don’t! Please save your money and the stress and heartache these people put you through.

So let’s make this perfectly clear take a stand against these companies because they continue to get away with it otherwise and take money from customers fraudulenty. Through their bullying and threatening behaviour they should be ashamed!

Absolute scam of a company, hang up whenever you want to speak to them, never reply to emails and not willing to look into why they are trying to charge homeowners before the development is complete as agreed and is a complete mess. AVOID THEM!!!!

The gentleman on the phone was helpful ,clearly explained, and felt easy to talk to.

We seemed to have a good relationship with our managing agents and work particularly well with Simone Stewart at Kingston. Our objectives are being met and progress being made. Our mid to long term plans are slowly coming to fruition with no small thanks to Simone.

Great support from our property manager Simone Stewart , most helpful and proactive in getting things done , she has improved our Kingston experience a lot

What went wrong this time is the right question to ask! Every contact I have had with Kingston has been protracted and frustrating, usually only getting a resolution when a formal complaint has been made.

Thank you Stuart Lawrence for being professional, calm and very helpful. A matter which has frustrated me for nearly two weeks was solved by Stuart in a telephone call. He read through and deciphered colleague's notes, made his own notes and spoke directly to other departments whilst on the phone to me. He managed to move forward my problem so I can move forward with my house sale. Thank you so much

I would rate this company zero stars if I could. I am forced to pay a service charge for my house however I have had a leak in my roof since I reported it in July, I have emailed and contacted the company and no one has come out to fix it. My roof is now leaking inside and mould is growing on the walls and still my repair request is being ignored. Avoid this company at all costs.