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Company details

  1. Movie Theater

Written by the company

På kino.dk kan du bestille billetter til ca. 50 biografer, læse de seneste filmnyheder og blive inspireret til din næste biograftur. Du kan også skrive dine egne filmanmeldelser og deltage i vores quizzer. Da vi ikke ejer biograferne på kino.dk, har vi ikke indflydelse på udvalg af produkter, priser eller spilletider og henviser her til den enkelte biograf.


Contact info

1.2

Bad

TrustScore 1 out of 5

497 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Bestilt billet til Mission Impossbible…

Bestilt billet til Mission Impossbible i imperial d 28/5 men fik ingen email eller kvittering.
Svindel.

May 5, 2025
Unprompted review
kino.dk logo

Reply from kino.dk

Hej Henning
Det er selvfølgelig beklageligt men du kan kontakte biografens kundeservice direkte på tlf. 70131211 og de kan slå bestillingen op. Er købet gennemført, kan billetterne evt. afhentes i billetlugen og ellers refunderes beløbet automatisk.
Hav en god dag!
Mvh. Sandie, kino.dk

Rated 2 out of 5 stars

I'm not going to the cinema again…

I'm not going to the cinema again today. My patience has ran out. This website with a bigger banner about newsletter than actual service is blocking any freedom to navigate. The website is also not intuitive... "choose your movie" option when you're actually in the movie page is utter nonsense.

June 6, 2024
Unprompted review
kino.dk logo

Reply from kino.dk

Hi Henrique
We are sorry the ads make it harder to navigate. However, they are financing the website and we do try to keep it mostly movie-related.
We are not sure what you mean regarding "choose your movie" but you're welcome to explain it in an email to us (kontakt@kino.dk) and we will look into this.
Best regards
Sandie, kino.dk

Rated 1 out of 5 stars

Terrible website

Terrible website, looks like something made by primary school kids 20 years ago.

- Incredibly difficult and buggy navigation, impossible to go back and choose another theater/time for the same movie.
- Deep linking to specific movie does not work, so one needs to start the whole flow again if by any chance the first time slot which was clicked is not the one you want.
- Ridiculous that one needs to chose a city every single time when starting a flow.
- "Buy tickets" button is ridiculously positioned and very hard to see. Not to mention that a much bigger 'Buy tickets' button actually just restarts the flow, instead of continuing the flow for the already selected movie.
- But hey, at least there is a gigantic full screen add that you need to scroll through to actually see the content you are interested in.

I will never buy a ticket through kino.dk again.

July 25, 2023
Unprompted review
kino.dk logo

Reply from kino.dk

Hi Sasha
Thank you for your feedback. We are sorry to see you leave and we hope some of the upcoming improvements in the near future can change your mind.
Best regards
Sandie, kino.dk

Rated 1 out of 5 stars

I do not like the new look of the site

I do not like the new look of the site. It takes longer to appear what you choose, it also used to be a lot easier to choose the day or the movie. It seems it's no longer in alphabetical order. It's kind of impossible to choose both the day and the movie at once. I used to get information on the specific day and decide what I'm gonna watch. Now it just shows everything in random order, at all days. Not convenient at all.

July 1, 2023
Unprompted review
kino.dk logo

Reply from kino.dk

Hi,
Some features are still work in progress but you can choose both day and movie + other combos. Write to us and we will help kino.dk/kontakt.
BR Sandie, kino.dk

Rated 2 out of 5 stars

Slow and frustrating user flow

At times takes more then 20 seconds to load parts of the web site and first thing it loads is the adds.
The profile flow is overcomplicated and needs improvement on the UX and accessibility.

April 23, 2017
Unprompted review
Show reviews in all languages. (497 reviews)

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