Kipling Reviews 239

Absolutely terrible customer service. They do not care about your order. I had an email exchange with someone named Alexis in customer service to inquire about my order. She was unhelpful, rude, dismissive, unprofessional, patronizing, and even taunted me. Completely unprofessional. I ended up canceling my order, but I did not want to. I did it because of Alexis, and she made sure to cancel my order even after I said I did not want to. I have a paper trail of emails to support what I am writing. I will never buy from them again. If they don't care how they treat their customer via email, I can only imagine how are over the phone. Terrible experience.

I brought a bag off qvc and when it came it looked like I'd brought a off a market it just wrapped in a plastic bag and put in a box.if it wasn't so near Christmas I would have sent it back. I don't know how I'm going to present it to my daughter because she's wanted one for years and this year I saved to buy her one she will think iv brought it secondhand I'm so disgusted thank you kipling.
I suggest to everyone who is thinking of buying a bag from kipling go through QVC or pay through PayPal because they will always get your money back as long as kipling are in the wrong which by the sounds of what iv read they are.

just to echo a bad shopping experience same person Alexis S. offered to cancel an order which never moved a needle. after waiting for 3 days now on its fourth day. not good won't recommend just go to the store with real working people, but online???who knows who is running the jersey office

Ordered two items. Courier did not deliver. After a week of the parcel being out for delivery, Yodel are returning parcel to sender. I have to wait for a refund until Kipling receive the refund despite the parcel not existing to me. I have never seen it. Avoid.

Twice I have tried to make a large order and twice straight after completions of order and money removed from my account the order shows as cancelled. Both times it has taken nearly a week for my money to be returned. Tried one more time yesterday for a smaller order and the website would not past the delivery address page. I tried for 45 mins to put the order through and then finally gave up. I will certainly never order from them again. What a waste of time

No phone numbers that work. No email that works. Only recourse is to speak via Live chat. They arent helpful at all. Made order and accodentally sent it to old address. Quickly...literally seconds after making the order have been trying to cancel. Reordered in the interim and sent to correct address thinking I can cancel the initial order. Turns out customer service cannot cancel orders. This is apparently their policy. So, I am to wait for the inital order to be delivered to the address that I am no longer at and then return it! Simple human error and Kipling refuses to assist!! My last Kipling purchase FOR SURE!

Detailed description of bag ordered is not the same when bag arrived. Three times incorrect, i was told that bag has been modified but description in their website has not been updated

Ordered a bag 9 September promised delivery date amounted to nothing and a telephone call to their helpline resulted in a vague promise that goods would be dispatched this week after it had been stuck in a warehouse somewhere.
Can't complain about their customer service line as they were very polite and helpful.
Goods lost in transit so they are refunding me.
May reorder and give it another go.

I bought my first Kipling "sac-à-dos" in a specialist "maroquinerie" shop when on holiday (Challans, France) in October 2019. The assistant promised me that it would last a life-time and it is, in fact, still usable
though the zip on the back pocket gave out after two years. As it had given almost daily service during that period, I still considered it good value for money and have since ordered two Kipling bags on the internet.
My most recent purchase, a City Pack S (colour Blue Jean), was less practical from the start, but stylish and often admired. However, the zip on the main central compartment came apart after less than a year, rendering the bag totally useless and I've now decided to switch to a cheaper brand which I can buy locally. I thought of contacting their Customer Services department to see if it could be repaired by the manufacturer but was discouraged by some on-line comments.
Maybe I've just been unlucky or maybe I don't have the right zip-management technique to get the best out of Kipling products but I suspect that they might now be targeting a more fashion-conscious market, whereas I'm just looking for a comfortable, practical, long-life product.
My advice: print out and keep a copy of any Kipling order so that you can, if necessary, claim against their two-year guarantee.

I can’t give a minus star rating unfortunately. Purchased a case which isn’t suitable. 2 returns labels that don’t work, 2 courier collections arranged and no show constant calls to customer service who do answer and are helpful but 7 weeks in and still no refund and still got the bloody case sitting here. I’m not giving up if that’s what they are hoping. Next step will be me turning up to a store with the case and making a demand for a refund very loudly to ensure everyone in the shop knows how utterly appalling this company is. Lovely product shocking customer service.

I purchase my 1st product on their website however the luggage damage before the trip, I did called customer services but as my flight was the day before the advice was to wait and claim the warantee and that's what I did however, I wait 2 month from the moment I sent the luggage bag... I did called in couple times as was ridiculous to wait all that time and the answer was that the luggage need to get to Germany for be able to send me a replacement in case the luggage can not be repair .. now after 2 month waiting they just game me a refund no email or call telling me the reasons . I did send and email but not answer .. very disappointed but the annoying part is that when you called the Kipling service number and select the option WARRANTEE they can't help you couse they have no access to the information ad I know because during the 2 month waiting I called couple times

I have had no problems with buying Kipling bags on line, and have never had any reason to return anything, so can't comment on that aspect.

One sad thing though. The actual Kipling shops in Westfield Stratford and Regent Street in London have closed. You now have to go on line to independent traders to buy, or from QVC. Mind you, QVC are most excellent at customer service, so I would recommend go there.

Anyway, I have so many now, that I don't need to buy any more bags, Kipling or otherwise.

Today I have received yet another email for the same request. This will the fourth time I have sent Kipling the disclaimer form they requested to get my refund for two handbags not received from their delivery service Yodel.

Please confirm when you will be refunding me?

I will not be purchasing anything from Kipling again or using Yodel their delivery service. The hours I have wasted trying to get my refund is staggering. Don’t waste your valuable time avoid both of these companies.

Why is paid postage so slow? £4 would cover a Royal mail small parcel and get it delivered quickly unlike Yodel who are a poor delivery company. Come on Kipling, another company going down the pan?

Bought 2 bags, have been a loyal customer, tried to buy another but wouldn’t let me add to my basket, price then went up by £8, called customer service, they gave some script about how can’t do anything, you would have thought as a gesture of goodwill and considering bought so many bags they would have had the same attitude as likes of amazon customer services (who I actually love by the way). Not impressed!

Please put the key fob back in your bags. This is paramount for a women’s safety that they are able to get their keys out of the bag quickly when approaching the door to unlock. I have also lost keys now that there is no longer the key fob in the bag.

I ordered a bag as a Christmas present on 4th December. The carrier notified me they had the parcel on the 9th December but there would be a delay in the delivery. I waited some time, couldn't get hold of the carrier so contacted kipling by phone on 14th, they rescheduled delivery for the 16th. No parcel. Emailed customer care, no reply. Phoned customer care, they would look into it. No parcel. Emailed customer care, no reply. Phoned on 5th January and had no satisfaction. The only way I could get the order was to accept a refund for a discount item, reorder the item at full price then contact customer care for a refund of the difference. What a load of faff. This is completely unacceptable. No apology offered or compensation for a missed Christmas present.

Very happy with my bag, great quality and arrived in time.

Cancelled my orders 4 times. Then, send me an email that I should order again before the special deals end???