KissMyParcel Reviews 

47
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

A very helpful service and friendly customer service! My boyfriend recently moved to university and fell ill, so I am really glad this service exists. I had gotten the address wrong as we were both un... See more

Rated 4 out of 5 stars

An excellent service provider! When something didn't go quite right they spotted it and raised it with me straight away to see what I wanted to do about it. Sometimes things go wrong, it is part o... See more

Company replied

Rated 4 out of 5 stars

Recipient was very happy so thank you! The only issue was that your website does not cater for international. I couldn’t put any of my details into the order no international addresses allowed.

Company replied

Rated 5 out of 5 stars

The Luxury bereavement care parcel came at the right time in my life. It brought comfort at a time I needed it. The book inside explains with a clear and brief description every step of grieving maki... See more

Company replied

Company details

  1. Gift Shop

Information provided by various external sources

Kiss My Parcel - Unique care package gifts for different occasions that contain a carefully selected range of quality products.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

47 reviews

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No recent history of asking for reviews

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4.6

All reviews

(47)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A very helpful service and friendly customer service!

A very helpful service and friendly customer service! My boyfriend recently moved to university and fell ill, so I am really glad this service exists. I had gotten the address wrong as we were both unsure of the university address, and customer service rang me up and eventually we sorted it together! I am really glad she was willing to help me and was super friendly. No extra fee to print out the label too! I highly recommend this service, your loved one will really appreciate the surprise package.

November 3, 2020
Rated 5 out of 5 stars

An exceptional service

An exceptional service.

I had the address wrong and the owner took the time to call me in America to fix the address, and had the package delivery one day early.

Thanks

May 18, 2020
Unprompted review
Rated 5 out of 5 stars

Great unique gifts on offer

Great unique gifts on offer, excellent service and the recipient loved her gift so much. I live in Australia and was able to send this gift to my friend in London within days. Thank you Nadine from Kiss My Parcel :)

May 6, 2020
Unprompted review
Rated 5 out of 5 stars

Such a wonderful & reliable service…

Such a wonderful & reliable service especially in this time of need. The team was lovely, communicative & efficient, and the care package I got was very much beloved! Great service -- would definitely recommend & use again.

March 30, 2020
Unprompted review
Rated 5 out of 5 stars

Service was brilliant

Service was brilliant. Next day delivery, was also contacted about any delays that took place so I was always reassured. Would definitely buy from here again and recommend to others!!

March 29, 2020
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Ordered from Australia and delivered in London on time. Fantastic service and quality products very happy especially in such extraordinary circumstances that we are currently going through. Well done.

March 29, 2020
Unprompted review
Rated 5 out of 5 stars

Sent Cold & Flu package to sick long-distanced boyfriend

My boyfriend lives in London and he was sick, Kiss my parcel was the only care package service I found that would deliver Lemsips and other medicines to help make him feel better. It arrived in less than 24 hours which was very impressive and he felt better after using the cold and flu package for 3 days. I would highly recommend this service.

March 24, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful package

Beautiful package! Delivered on time. Would definitely order from them again. Thanks!

March 23, 2020
Unprompted review
KissMyParcel logo

Reply from KissMyParcel

Hi Madison!
Thank you so very much for your kind descriptive words in relation to our packages and service.

Delivery can sometimes prove a problem that is out of our control during this global pandemic so really pleased to read that your package made it on time and by the sounds of it was loved :-)

Thank you again for your time.

Kindest Regards

Nadine
Kiss My parcel

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, the parcel was excellent. Would definitely recommend it to others. 5 stars ⭐️⭐️⭐️⭐️⭐️

March 21, 2020
Unprompted review
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Reply from KissMyParcel

Hey Christian!

Thank you so very much for leaving us a really positive review. We try very hard to meet our customers expectations and cannot tell you how much it means when this is appreciated by you taking the time to give us feedback of your experience. THANK YOU :-)

Rated 1 out of 5 stars

Asked for same day

Asked for same day - got a call the next day it would be delivered then - only arrived 4 days later...

March 18, 2020
Unprompted review
KissMyParcel logo

Reply from KissMyParcel

Thank you for your review Johannes, however this does not offer a full picture of what happened. You received a call apologising that we could not offer same day delivery and you were offered a full cancellation and refund or a refund of just your delivery and to continue with order. you chose the latter option and I refunded your £25 same delivery (meaning you paid £0 for delivery). I personally explained I would try to get it out last Friday but if not I would put it on a Saturday delivery. I did this at a cost of £16 to ourselves. I am finding out your package was not received on time now through your 1 star review. Had you contacted us and given my small business a chance to recover, I could have contacted the couriers, claimed expenses and passed this onto yourself. Instead you chose to use your time to try and publicly damage a small company that is trying its best during a difficult time of a global pandemic. We have no control over courier services but always try everything we can to remedy when things go wrong through them. Your review is totally unjust and not a true reflection of Kiss My Parcel.

*THIS RESPONSE HAS BEEN UPDATED AFTER FINDING OUT AND HAVING EVIDENCE THAT 2 DELIVERIES WERE ATTEMPTED ON SATURDAY 14th AND MONDAY 16th BEFORE JOHANNE’S RECIPIENT RESCHEDULED DELIVERY TO 17th WHEN SUCCESSFUL DELIVERY WAS MADE.

Rated 5 out of 5 stars

Literally better customer service than I thought was possible!

KissMyParcel gave me BY FAR the greatest customer service experience of my life. It was absolutely mind-blowing. I wanted a care package for my niece who was just starting university, but I don't live in the UK so I was trying to find a service to do it for me, and I had a few bad experiences with communication issues. But then I found KissMyParcel, and from the beginning, not only was the communication very fast, but even though my needs were unorthodox, they met every single one with amazing enthusiasm, and gave their absolute all to overcoming any issues or concerns. I ended up ordering goods from Ocado to KissMyParcel's address, and even when I had a miscommunication with the delivery guy and he left their building, they had somebody go out into the city to meet him and collect the products I'd ordered, and they themselves were in communication with Ocado all day trying to coordinate it. The package itself was beautifully put together and the items I bought directly from KissMyParcel were great quality. All in all, it was by far the best experience I've ever had dealing with a company, and unfortunately it's not a service I need very frequently, but whenever I do, there's absolutely no question I'll be back.

December 31, 2019
Unprompted review
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Reply from KissMyParcel

Oh Greg! What a wonderful special and touching review that has literally just made my day (thank you, it's been a testing one)...
It was our absolute pleasure to be able to meet your needs for your niece and I am so pleased we were able fulfil them all. They weren't unorthodox, they were simple really thoughtful ideas for your loved one and we were more than happy to do as much as we could to make sure she got everything you thought she may need in one big monster package :-)

I very much hope to be able to help you personally again in the future.

Nadine
Kiss My parcel

Rated 4 out of 5 stars

Great product

Recipient was very happy so thank you! The only issue was that your website does not cater for international. I couldn’t put any of my details into the order no international addresses allowed.

December 9, 2019
Unprompted review
KissMyParcel logo

Reply from KissMyParcel

Hey Candy, I am really sorry to hear that you had trouble with putting your details into our website and I will look into this again as it's been bought to my attention before in relation to payment. We do not currently deliver internationally from the site in case this is what you meant. We are hoping to add this as an option soon though :-)

Rated 5 out of 5 stars

Brilliant product

Brilliant idea, great products in my care package and super fast delivery! Very pleased and will be using again😊

November 11, 2019
Unprompted review
KissMyParcel logo

Reply from KissMyParcel

Thank you so much Sophie! We hope to be able to assist you with another brilliant care package in the future :-)

Rated 5 out of 5 stars

Brilliant service and good quality…

Brilliant service and good quality products with fast delivery. Would definitely recommend. I ordered the cold & flu care package. Loved it

November 5, 2019
Unprompted review
KissMyParcel logo

Reply from KissMyParcel

Glad to read that you loved our service and product Blue Angel!
Hope you/ your recipient are better now.

Nadine
Kiss My parcel

Rated 5 out of 5 stars

*****

Great service, quick delivery and contents were relevant...

November 4, 2019
Unprompted review
KissMyParcel logo

Reply from KissMyParcel

Thank you Penelope!

Nadine
Kiss My Parcel

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