A very helpful service and friendly customer service! My boyfriend recently moved to university and fell ill, so I am really glad this service exists. I had gotten the address wrong as we were both un... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An excellent service provider! When something didn't go quite right they spotted it and raised it with me straight away to see what I wanted to do about it. Sometimes things go wrong, it is part o... See more
Company replied
Recipient was very happy so thank you! The only issue was that your website does not cater for international. I couldn’t put any of my details into the order no international addresses allowed.
Company replied
The Luxury bereavement care parcel came at the right time in my life. It brought comfort at a time I needed it. The book inside explains with a clear and brief description every step of grieving maki... See more
Company replied
Company details
Information provided by various external sources
Kiss My Parcel - Unique care package gifts for different occasions that contain a carefully selected range of quality products.
Contact info
Office 1, Silverbox House, East Lane Business Park, 56 Magnet road, HA97RG, Wembley, United Kingdom
- 03301330232
- info@kissmyparcel.co.uk
- www.kissmyparcel.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A very helpful service and friendly customer service!
A very helpful service and friendly customer service! My boyfriend recently moved to university and fell ill, so I am really glad this service exists. I had gotten the address wrong as we were both unsure of the university address, and customer service rang me up and eventually we sorted it together! I am really glad she was willing to help me and was super friendly. No extra fee to print out the label too! I highly recommend this service, your loved one will really appreciate the surprise package.
Excellent service
An exceptional service
An exceptional service.
I had the address wrong and the owner took the time to call me in America to fix the address, and had the package delivery one day early.
Thanks
Great selection reasonably priced
Great unique gifts on offer
Great unique gifts on offer, excellent service and the recipient loved her gift so much. I live in Australia and was able to send this gift to my friend in London within days. Thank you Nadine from Kiss My Parcel :)
Just excellent
Really appreciated all the good products
Such a wonderful & reliable service…
Such a wonderful & reliable service especially in this time of need. The team was lovely, communicative & efficient, and the care package I got was very much beloved! Great service -- would definitely recommend & use again.
Service was brilliant
Service was brilliant. Next day delivery, was also contacted about any delays that took place so I was always reassured. Would definitely buy from here again and recommend to others!!
Happy Customer
Ordered from Australia and delivered in London on time. Fantastic service and quality products very happy especially in such extraordinary circumstances that we are currently going through. Well done.
Sent Cold & Flu package to sick long-distanced boyfriend
My boyfriend lives in London and he was sick, Kiss my parcel was the only care package service I found that would deliver Lemsips and other medicines to help make him feel better. It arrived in less than 24 hours which was very impressive and he felt better after using the cold and flu package for 3 days. I would highly recommend this service.
Beautiful package
Beautiful package! Delivered on time. Would definitely order from them again. Thanks!

Reply from KissMyParcel
Really quick delivery
Really quick delivery, the parcel was excellent. Would definitely recommend it to others. 5 stars ⭐️⭐️⭐️⭐️⭐️

Reply from KissMyParcel
Asked for same day
Asked for same day - got a call the next day it would be delivered then - only arrived 4 days later...

Reply from KissMyParcel
Literally better customer service than I thought was possible!
KissMyParcel gave me BY FAR the greatest customer service experience of my life. It was absolutely mind-blowing. I wanted a care package for my niece who was just starting university, but I don't live in the UK so I was trying to find a service to do it for me, and I had a few bad experiences with communication issues. But then I found KissMyParcel, and from the beginning, not only was the communication very fast, but even though my needs were unorthodox, they met every single one with amazing enthusiasm, and gave their absolute all to overcoming any issues or concerns. I ended up ordering goods from Ocado to KissMyParcel's address, and even when I had a miscommunication with the delivery guy and he left their building, they had somebody go out into the city to meet him and collect the products I'd ordered, and they themselves were in communication with Ocado all day trying to coordinate it. The package itself was beautifully put together and the items I bought directly from KissMyParcel were great quality. All in all, it was by far the best experience I've ever had dealing with a company, and unfortunately it's not a service I need very frequently, but whenever I do, there's absolutely no question I'll be back.

Reply from KissMyParcel
Great product
Recipient was very happy so thank you! The only issue was that your website does not cater for international. I couldn’t put any of my details into the order no international addresses allowed.

Reply from KissMyParcel
Great idea...the cold package
Great idea...the cold package. The daughter loved it.

Reply from KissMyParcel
Brilliant product
Brilliant idea, great products in my care package and super fast delivery! Very pleased and will be using again😊

Reply from KissMyParcel
Brilliant service and good quality…
Brilliant service and good quality products with fast delivery. Would definitely recommend. I ordered the cold & flu care package. Loved it

Reply from KissMyParcel

Reply from KissMyParcel
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







