I read the reviews for this company sadly after I had ordered from them.The general consensus from trust pilot was that the firm was OK but sadly the individual reviews showed a severe lack of custo... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Can't fault the service, very quick delivery but unfortunately the items we ordered didn't fit so had to be returned. Why only 3 stars then? The web site does state that refunds can take up to 14 da... See more
Company replied
Decent website with a good choice, very fast delivery too. Unforntuantly my initial return didn’t get refunded so I had to call to ask them to get it sorted, the call cost me over £14 to contact them... See more
Company replied
Poor customer service. No order status update, worse was never told when order had been dispatched or expected delivery date. It did arrive more information would have been nice.
Company replied
Company details
Written by the company
We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted. A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others. We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before. Our website is managed by Fanatics (International) Ltd. As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world. Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis. Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S. Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
Contact info
Touchet Hall Road, M24 2FL, Middleton, United Kingdom
- +44 (0) 345 408 4345
- customer.services@kitbag.com
- www.kitbag.com
3.5
Average
8K reviews
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Bought 2 kits for my grandsons bothe…
Bought 2 kits for my grandsons bothe the home and away for Manchester United. Great quality, price. Sizes spot on. For both a 3 year old and a 5 year old. Kept informed throughout the transaction arrived as stated with free postage.
August 18, 2025
Very nice covers
Very nice covers. Perfect fit. Long shipping, but good communication from the seller. Would use again!
December 2, 2025
Fantastic price with the shirts
Fantastic price with the shirts. Good service and great printing names and numbers now.
November 23, 2025
Product arrived on time and is well made
April 23, 2025
Our delivery arrived earlier than…
Our delivery arrived earlier than expected. Thank you.
December 1, 2025
Unprompted review
Great first buy will be back
November 7, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I haven't bought anything from kitbag
I haven't bought anything from kitbag, however they are constantly sending me emails to write a review. Here is 1 star for the GDPR breach. Now they email asking me to give 4 or 5 stars (thought that was against TP TOS, whilst side stepping the GDPR complaint.
December 1, 2025
Reply from Kitbag
Hello Solo, we sincerely apologize for the confusion. Our system automatically flagged your order and prompted you for a review. We’re sorry for any discrepancies this may have caused. We would be very happy if you could share your opinion about our service. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
I have just read the reviews of kitbag…
I have just read the reviews of kitbag and I seems I am the only one to have had excellent service..I ordered the Peru away shirt. The quality I can't fault! It arrived by royal mail 3 days before estimated time of 1 December and also very inexpensive compared to other sites . If this a fake then they have done an excellent job.
November 30, 2025
Unprompted review
I was not happy
November 30, 2025
Reply from Kitbag
Hello, I am very sorry to hear that you had a bad experience with us. I have contacted you by email in the hope of resolving the issue. We look forward to hearing from you.
Wiktoria
Wrong order delivered. Then ignored
Wrong order delivered. Sent email to exchange for what i ordered. Absolutely NO reply totally ignored.
July 10, 2025
Reply from Kitbag
Hello Anthony, we are truly sorry to hear about the trouble with your order and the frustration this has caused. We completely understand how disappointing it must be to receive the wrong item and not get a response. Unfortunately, we could not locate any record of your previous email regarding this matter. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
Good availability of stock and best…
Good availability of stock and best price on the internet
November 29, 2025
Dreadful deivery
May 8, 2025
Reply from Kitbag
Hello Andy, we’re sorry to hear that your recent delivery didn’t meet your expectations. We understand how inconvenient it can be when delivery timing isn’t ideal. According to our system, your order was delivered earlier than the scheduled date. We truly value your satisfaction and hope that your next experience with us will be smooth and enjoyable. Thank you for your understanding. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna
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