Gave it 4 stars, was going to drop it to a lot lower due to excessive delivery costs (extra charges on top of the standard delivery charge even when they advertised free delivery), delivery was a day... See more
Company replied
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See what reviewers are saying
The assistance and attention to detail provided by these people was second to none. We were trying to match 2 doors for an additional kitchen larder unit. We added this unit to facilitate installing a... See more
Super doors (J-Pull Knebworth drawers in Blush Pink) - much better than buying primed mdf and having them sprayed in my opinion as the vinyl material is so smooth and perfect! The little detail in the... See more
Company replied
I ordered a few sample kitchen doors from online suppliers and obtained several quotes. I don’t usually use the cheapest quote but on this occasion and based on their sample door I did. I used kitchen... See more
Company replied
Company details
Information provided by various external sources
1059-1069 Kingsbury Road, Tyburn, Birmingham, B35 6AJ
Contact info
1059-1069 Kingsbury Road, Tyburn, B35 6AJ, Birmingham, United Kingdom
- 0330 135 9191
- sales@kitchendoorhub.com
- www.kitchendoorhub.com
4.3
Excellent
538 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great door
Great door, which was cut to size. The only shame was the high delivery cost.
July 27, 2023
Reply from Kitchen Door Hub
Hi Terry,
Thank you for taking the time to leave us a 5* review.
We are pleased to hear that you are happy with your door.
We understand that shipping can sometimes be a concern for customers and we are continually evaluating our pricing and delivery options to offer the best value for our customer.
We look forward to hearing from you again in the future.
~The KDH Team.
Excellent service
Excellent service prior to ordering with all ordered items arriving on or before due date.
Quality found to be excellent.
July 3, 2023
Unprompted review
Reply from Kitchen Door Hub
Hi John,
Thank you very much for your kind feedback.
We are delighted that your ordered items arrived on or before the expected due date and that you found these items to be of excellent quality.
If you need any further assistance in the future, please do not hesitate to reach out to us.
~The KDH Team.
Reply from Kitchen Door Hub
Hi Andrew,
Thank you for taking the time to leave us a 5* review.
We are pleased that you found our service east, fast and efficient.
We look forward to hearing from you again in the future.
~The KDH Team.
The product was of good quality and all…
The product was of good quality and all delivered in good condition. My only small grip was the cost of delivery.
July 5, 2023
Reply from Kitchen Door Hub
Hi Paul,
Thank you for sharing your feedback with us.
We are delighted to hear that you found the products to be of good quality and that they arrived in perfect condition.
We appreciate your honesty regarding the delivery cost.
We understand that shipping can sometimes be a concern for customers and we are continually evaluating our pricing and delivery options to offer the best value for our customer.
If you need any further assistance in the future, please do not hesitate to contact us.
The KDH Team.
First Class Service.
I received my order on time but three doors were damaged. I contacted the Customer Service Dept by phone and was asked to send photos of the damaged doors which I did. Within minutes I received an email informing me that the doors would be replaced by a specific date. They duly arrived on said date in perfect condition, much to my surprise and expectation having struggled with on line purchases in the past. I wish I had asked for the name of the person who took my call as she was extremely competent and reassuring. Wonderful product, wonderful company and wonderful customer service. Highly recommended.
July 1, 2023
Unprompted review
Reply from Kitchen Door Hub
Hi Andy,
Thank you for taking the time to share your feedback regarding your recent experience with us.
We apologise for the inconvenience caused by the damaged doors you initially received. However, we are pleased that we were able to promptly address and resolve this issue for you.
Customer satisfaction is of utmost importance to us and we strive to ensure that every customer has a positive experience with us.
If there is anything else we can assist with, please do not hesitate to reach out to us.
~The KDH Team.
It seems a very reasonable price
It seems a very reasonable price. Good communication. They match perfectly. I had just about given up trying to find replacement doors. I would recommend this company.
June 29, 2023
Reply from Kitchen Door Hub
Hi Patricia,
Thank you for taking the time to leave us a 5* review.
We are glad to hear that you are happy with your replacement doors for your kitchen.
If you need any further assistance in the future, please do not hesitate to contact us.
~The KDH Team.
Great service and quality products
June 22, 2023
Reply from Kitchen Door Hub
Hi David,
Thank you for sharing your feedback on your recent experience with us.
We are happy to hear that you found our service and products to be of high quality.
We appreciate your support and look forward to working with you again in the future.
~The KDH Team.
Arrived with muck on it
Door arrived as requested but was in a damaged state with what looked to be a resin type substance on the upper front of the unit
June 8, 2023
Reply from Kitchen Door Hub
Hi Mark,
Thank you for taking the time to leave us a review, we appreciate all feedback.
It appears that there may have been a miscommunication as we don't recall receiving any prior contact regarding the damaged door.
However, upon seeing your review, we immediately reached out to you to address the issue and offer a resolution. We proposed sending a replacement door directly to you.
Regrettably, it seems that our offer was declined. We would appreciate the opportunity to rectify the situation and find a mutually satisfactory solution.
Please let us know how we can assist you further, we look forward to hearing from you.
~The KDH Team.
Decent quality units and pretty easy to…
Decent quality units and pretty easy to order, however I would have appreciated some instructions for the various bits which needed configuring such as wall brackets. I was also mildly disappointed at having to pay an additional £100 for delivery outside of their delivery area which was not made clear when I went to complete the order online.
May 31, 2023
Reply from Kitchen Door Hub
Hi Rory,
Thank you for taking the time to leave us a review.
We are happy to hear that you are satisfied with your doors and units.
Regarding the delivery costs, we want to assure you that all relevant charges are clearly stated on our website as we aim to provide accurate information upfront so that our customers are well informed of any additional costs.
We apologise for any inconvenience caused regarding the fitting queries, we have a dedicated team ready to help and provide guidance to ensure a smooth and successful installation.
If you need any further assistance in the future, please do not hesitate to contact us.
~Th KDH Team.
Very easy ordering
Very easy ordering, doors were delivered on time and they are fantastic
May 31, 2023
Reply from Kitchen Door Hub
Hi Maureen,
Thank you for taking the time to leave us a 5* review.
We are happy to hear that you found our ordering system straightforward and that you are delighted with your doors.
Please do not hesitate to contact us if you need any further assistance, we are always happy to help.
~The KDH Team.
first class service and five star quality...im extremely impressed by the speed and…
im extremely impressed by the speed and quality of the custom doors i ordered,they were everything i expected, and i would recommend you to friends and family. Definitely a first class service for anyone doing a makeover or replacing their kitchen. I cant thank you enough for the service, hats off to kitchendoorhub for saving the day. Ian Stewart, Dundee.
May 21, 2023
Reply from Kitchen Door Hub
Hi Ian,
Thank you for your kind words, we really appreciate you taking the time to share your experience with us and helping to spread the word about us.
If you have any upcoming projects, please do not hesitate to contact us.
~The KDH Team.
First class service great door and…
First class service great door and arrived on time many thanks
May 31, 2023
Reply from Kitchen Door Hub
Hi David,
Thank you for taking the time to leave us a 5* review.
We are pleased that you are happy with your door.
Please do not hesitate to contact us if you require any further assistance in the future.
~The KDH Team.
Easy to find product
Easy to find product, easy to deal with and received the product in good time
May 31, 2023
Reply from Kitchen Door Hub
Hi Enric,
Thank you for sharing your feedback on your recent experience with us.
We look forward to working with you again in the future.
The KDH Team.
Reply from Kitchen Door Hub
Hi Mr Mcsweeney,
Thank you for sharing your feedback on your recent experience.
Please do not hesitate to contact us with any upcoming projects.
~The KDH Team.
Reply from Kitchen Door Hub
Hi Ricky,
Thank you for taking the time to provide feedback.
We are delighted that you rate our service as 5*.
We hope to hear from you again in the future.
~The KDH Team.
Excellent Customer Service and great choice
Couldn't find the kitchen doors I needed to replace an existing door - Kitchen Door Hub had the exact ones amongst a vast variety of doors. The customer service team were exceptional, even picking up on the fact that I had made a mistake on my order. Easy transaction from start to finish and always someone at the end of the phone to help when needed.
May 15, 2023
Reply from Kitchen Door Hub
Hi Carol,
Thank you for taking the time to leave us a 5* review, we take pride in knowing that our customers are happy with their experience.
Please do not hesitate to contact us if you need any further assistance in the future.
~The KDH Team.
A great product delivered on time.
April 25, 2023
Reply from Kitchen Door Hub
Hi Chris,
Thank you for taking the time to leave us a review, we always appreciate feedback and are glad that you are happy with your order.
Please do not hesitate to contact us in the future, with any upcoming projects.
~The KDH Team.
Very good experience
Very good experience. All measurements we delivered as requested, and very well packed - no damage.
April 11, 2023
Reply from Kitchen Door Hub
Hi Chris,
We really appreciate you taking the time to leave us your feedback and are pleased that you are happy with your order.
We hope to hear from you again in the future.
~The KDH Team.
The whole customer experience from web…
The whole customer experience from web to delivery was excellent. Easy to use site (great prices!) and the communication from Kerry was second to none, which helped me to correct some of my error's on the order before it went to manufacture. Cant rate them highly enough.
April 11, 2023
Reply from Kitchen Door Hub
Hi,
We are delighted to receive such a positive 5* review.
We will share the compliments onto Kerry, who assisted you with your order.
If you need any further assistance in the future, please do not hesitate to contact us.
~The KDH Team.
Great service doors are perfect and…
Great service doors are perfect and delivered on time. Brill
April 13, 2023
Reply from Kitchen Door Hub
Hi Moira,
Thank you for taking the time to leave us a 5* review and feedback.
We hope to hear from you again in the future.
~The KDH Team.
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