Kitchen Door Hub Reviews 

538
•
TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Gave it 4 stars, was going to drop it to a lot lower due to excessive delivery costs (extra charges on top of the standard delivery charge even when they advertised free delivery), delivery was a day... See more

Company replied

Rated 5 out of 5 stars

The assistance and attention to detail provided by these people was second to none. We were trying to match 2 doors for an additional kitchen larder unit. We added this unit to facilitate installing a... See more

Rated 5 out of 5 stars

Super doors (J-Pull Knebworth drawers in Blush Pink) - much better than buying primed mdf and having them sprayed in my opinion as the vinyl material is so smooth and perfect! The little detail in the... See more

Company replied

Rated 5 out of 5 stars

I ordered a few sample kitchen doors from online suppliers and obtained several quotes. I don’t usually use the cheapest quote but on this occasion and based on their sample door I did. I used kitchen... See more

Company replied

Company details

  1. Kitchen Supply Store

Information provided by various external sources

1059-1069 Kingsbury Road, Tyburn, Birmingham, B35 6AJ


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

538 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.3

All reviews

(538)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

Excellent quality, really well packed. 100% use again

November 20, 2022
Kitchen Door Hub logo

Reply from Kitchen Door Hub

Hi Andy,

Thank you for your positive review, we appreciate your feedback.
If you need any further assistance in the future, please do not hesitate to contact us.

~The KDH Team.

Rated 5 out of 5 stars

Very Pleased

The whole process was very easy from ordering the doors through to delivery.
The doors came within the delivery timescale as advised and were of very good quality.
We will look to use again.

November 10, 2022
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Reply from Kitchen Door Hub

Hi,

Thank you for taking the time to leave us a 5* review.
We look forward to working with you again in the future.

~The KDH Team

Rated 5 out of 5 stars

To the millimetre accurate

Super doors (J-Pull Knebworth drawers in Blush Pink) - much better than buying primed mdf and having them sprayed in my opinion as the vinyl material is so smooth and perfect! The little detail in the J-Pull ends are a nice touch! Definitely use again.

November 12, 2022
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Reply from Kitchen Door Hub

Hi Rob,

Thank you for taking the time to leave us a 5* review.
We are glad that you are happy with your products.
We hope to hear from you again in the future.

~The KDH Team.

Rated 5 out of 5 stars

I needed 2 doors of non standard size

I needed 2 doors of non standard size. These were quoted and supplied and I am very pleased with the outcome.

November 3, 2022
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Reply from Kitchen Door Hub

Hi Roger,

Thank you for sharing your feedback on your recent experience.
Please do not hesitate to contact us with any upcoming projects.

~The KDH Team.

Rated 4 out of 5 stars

Orders not combined

Disappointed that my additional item was not combined with the original order with the consequent £40 delivery charge.
I called and emailed my further requirement before the order had gone to production but somehow it was missed and became a second order.
However, I am very impressed with the quality of the doors and will recommend to friends.

October 24, 2022
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Reply from Kitchen Door Hub

Hi Stuart,

Thank you for taking the time to write us a review, we appreciate your comments and regret to hear that you are disappointed with our service.
We are glad to hear that you are happy with your doors and we hope to have the chance to help you again with any upcoming projects.

~The KDH Team.

Rated 5 out of 5 stars

Perfect match for our old howdens…

Perfect match for our old howdens kitchen cabinet doors ! Bought the unpainted so I can match colour exactly at nearby sprayers
Thanks guys great service

October 20, 2022
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Reply from Kitchen Door Hub

Hi Deborah,

Thank you for taking the time to leave us a 5* review.
Please do not hesitate to contact us if you need any assistance in the future, we are always happy to help.

~The KDH Team.

Rated 5 out of 5 stars

High quality door

The door I ordered was the zurfix brushed metal stainless steel. The door that arrived was of high quality, exact dimensions as requested plus delivered in good time. I am extremely happy with this purchase

September 28, 2022
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Reply from Kitchen Door Hub

Hi Fidel,

Thank you for taking the time to leave us a review, we really appreciate your feedback.
Please do not hesitate to contact us with any upcoming projects.

~The KDH Team.

Rated 5 out of 5 stars

Excellent product (7 kitchen cupboard…

Excellent product (7 kitchen cupboard doors) just what our kitchen needed to give it that new look again.
Because I was able to give measurement of doors easily and simply on-line, when the doors arrived, it was simply remove the old and fit the new. Absolutely perfect. The doors arrived well within the timescale given and all at very reasonable prices. I will certainly use Kitchen Door Hub again. Well done!!

September 7, 2022
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Reply from Kitchen Door Hub

Hi Ray,

Thank you so much for taking the time to provide feedback, we are delighted that you rate our service as 5Star.

We are pleased that you are happy with your doors.

Please do not hesitate to contact us with any upcoming projects, always happy to help

~The KDH Team.

Rated 5 out of 5 stars

Beautifully made

Beautifully made, exactly what we ordered, well packaged and arrived intact. Thank you. Would highly recomend

September 15, 2022
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Reply from Kitchen Door Hub

Hi Arlene,

Thank you for the great review, we really appreciate your feedback.

If you need any assistance in the future, please do not hesitate to contact us.

~The KDH Team.



~The KDH Team.

Rated 5 out of 5 stars

Delivered on

Delivered on, exactly what we ordered excellent quality

September 10, 2022
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Reply from Kitchen Door Hub

Hi Shirley,

We really appreciate you taking the time to share your experience and leave us this review.
Thank you.

~The KDH Tem.

Rated 5 out of 5 stars

Doors were delivered on time and all…

Doors were delivered on time and all good, am really pleased with them.

September 9, 2022
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Reply from Kitchen Door Hub

Hi David,

Thank you for leaving us a review, we are pleased that you are happy with your doors.
If you need any further assistance in the future, please do not hesitate to contact us.

~The KDH Team.

Rated 5 out of 5 stars

Great service and communication…

Great service and communication throughout. Excellent quality.

September 7, 2022
Kitchen Door Hub logo

Reply from Kitchen Door Hub

Hi Craig,

Thank you for the positive rating, we really appreciate it.
We hope to hear from you again in the future.

~The KDH Team.

Rated 5 out of 5 stars

Bottom doors

Great product exactly as per our measurements and colour was true to sample would come back again for kitchen doors

August 26, 2022
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Reply from Kitchen Door Hub

Hi,

Thank you for taking the time to leave us a 5Star review.
Please do not hesitate to contact us if you need any further assistance in the future.

~The KDH Team

Rated 1 out of 5 stars

17 Doors received scratched / chipped / damaged

I purchased 17 doors and 3 drawer fronts totalling £854. The delivery took 3 weeks contrary to the 48 hours that they promise you on their website. Upon receipt, every door had scratches and chips on the blue protective film where the film was perforated. I tested 1 door and found the scratches were not coming off. I contacted Kitchendoorhub and the said that I should take photos of every door with the sizes intact. It took me almost 3 hours to do this. After sending them the photos, I heard nothing and then when I called them they tell me to remove the protective film and take photos. This I refused to do as this is a painstaking task to reopen 6 boxes and retake the photos. I have now asked for a full refund and I will go elsewhere where customers are valued. If these items were packaged properly with due care, I would not be inconvenienced firstly with being with the doors for more than 3 weeks and secondly by the need to take photos again

August 19, 2022
Unprompted review
Rated 3 out of 5 stars

Excellent quality product, measurement issues

Excellent quality product, which look great now fitted. Delivery timescale was slower than I would have expected, and items were advertised at a width of 160mm and labelled as such but were actually 164mm, and so had to be trimmed down which has compromised the overall finish of the kickboards.

August 19, 2022
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Reply from Kitchen Door Hub

Hi Mr Dodson,

Thank for leaving this review, we appreciate all feedback.
All delivery dates were sent when the order was placed and this date was met.
We are sorry to hear that the plinth was oversized, if you had contacted us we could have gotten this rectified for you.
We hope to hear from you again in the future.

~The KDH Team.

Rated 3 out of 5 stars

Rubbish customer service

Hopeless communication on order and non-delivery date. Unhelpful all the way through. Ducked out of giving the advertised discount saying this style didn't qualify. Fitting them end of month Hoping will be ok, don't look too bad and measurements ok.

August 15, 2022
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Reply from Kitchen Door Hub

Hi Sarah,

We have had a look into your order history and can see that all delivery information was fully communicated with yourself via email, we sent you an estimated delivery date straight away and this date was met.
All applicable discounts are applied in the checkout, unfortunately the range that you selected was not included in our promotion.
We are pleased to hear that the products are to a good standard.
Thank you.

~The KDH Team

Rated 4 out of 5 stars

Great product, shame about delivery.

Product (180mm gloss white plinth for kitchen which Wren could not or were unwilling to supply) was fine. Just what I wanted.
However the courier service was poor. Had a day off to wait for the scheduled delivery which never happened. Same for most of next day but delivery did arrive late afternoon.

August 5, 2022
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Reply from Kitchen Door Hub

Hi Paul,

Thank you for your review.
We take all feedback on board and will pass this onto our courier service.
We hope to hear from you again in the future.

~The KDH Team.

Rated 5 out of 5 stars

Nearly a perfect match to the other…

Nearly a perfect match to the other door fronts.
Seems to be a substantial product

August 1, 2022
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Reply from Kitchen Door Hub

Hi Charlie,

We really appreciate you feedback, please do not hesitate to contact us with upcoming projects, we are always happy to help.

~KDH Team.

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