Kitu Kali  Reviews 390

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

New edition Ankara are good, quite a head turner I must say. Good job with the look; I would however suggest an upgrade of the leather material, it cannot last long in the Nairobi terrain. On my secon... See more

Rated 5 out of 5 stars

The products are creative and great, happily you have made the sole for the house slippers now stronger. You might want to review your prices down a little somewhat to increase sales volumes given... See more

Rated 5 out of 5 stars

I am very happy with my purchase and looking forward to making the most out of my tribal boots. Kitu Kali's Customer Service was also great on all platforms (website, email and social media account).... See more

Rated 5 out of 5 stars

I will be honest. Though I was expecting a good product I was never expecting one this amazing. This being said, the Blue Tribal Full design looked so beautiful! My intention was to rock these shoes w... See more

Company details

  1. Shoe Store

Written by the company

We are a handmade footwear brand that employs struggling craftsmen from Kibera, Kenya, to create unique footwear using vibrant African fabrics sourced from all over Africa.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

390 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Customized Tshirt and Hoodie

I have never received my customized t-shirt and hoodie 3xl and I have to keep calling to get an update, it's heading to a month now

June 5, 2022
Kitu Kali  logo

Reply from Kitu Kali

Hi Elius - I believe your issue was resolved some time ago, please do let us know on support@kitukali.com if there is anything outstanding. Thanks

Rated 5 out of 5 stars

I will be honest

I will be honest. Though I was expecting a good product I was never expecting one this amazing. This being said, the Blue Tribal Full design looked so beautiful! My intention was to rock these shoes with a grey suit at my senior prom, and that is apparently exactly what I did since everyone I met first told me, even before hello, "your shoes are the best shoes I have ever seen". I am thankful to KituKali for getting me my shoes in time for this function, and I will forever treasure these truly magnificent shoes. It is heartwarming to see African culture be represented so well, at such affordable costs, while still helping a local African business. It has been a true pleasure and I look forward to my next purchase.

May 29, 2022
Rated 5 out of 5 stars

I love my purchase

I love my purchase. My size was not available in store, but a fresh pair of shoes could be sent to me within 3 days (since there was a weekend in between). I placed an order and paid instore and from there I got my order confirmation almost instantly and an electronic sales receipt. I received my shoes well packed in a nice shoe bag and box in 3 days as promised. The shoes are brilliant, fun and trendy. I am sure people in the UK are going to stop me in the street and ask me where I got them from. Thanks Kitu Kali.

May 29, 2022
Rated 5 out of 5 stars

Vibrant Colors, Fast Delivery.

I was drawn to the shoes because I always like bright, colorful patterns, and I went with the "Bold & Subtle" oxfords. Mind you, I had to go with the custom option because I wear a size 14 US, but I received my shoes exactly two weeks after ordering them, which was way faster than expected considering they were made from scratch. And once they came in, the colors were vibrant and they fit perfectly.

If there's one area I'd criticize, they sell gorgeous boots as well and I wish they were customizable like the oxfords, but they only come in pre-made varieties which only go up to size 13 US. I get that the plus-sizes are custom-only, but if the boots became customizable in the future, I'd definitely get a pair. But as for the pair I have now, they're gorgeous, they fit perfectly, and delivery was a snap. I highly recommend.

April 28, 2022
Unprompted review
Rated 5 out of 5 stars

Cool boots and great customer service

I am very happy with my purchase and looking forward to making the most out of my tribal boots. Kitu Kali's Customer Service was also great on all platforms (website, email and social media account). They promptly and kindly got back to me when I reached out and sorted my size change swiftly and efficiently. Overall a positive experience with Kitu Kali!

March 26, 2022
Rated 5 out of 5 stars

The products are creative and great

The products are creative and great, happily you have made the sole for the house slippers now stronger.
You might want to review your prices down a little somewhat to increase sales volumes given the present economic situation.
But kudos for opening the 2 shops service at Junction was excellent and vibrant!!

March 20, 2022
Rated 5 out of 5 stars

Stand out prints, brilliant product and service

We got 5 pairs of Kitu Kali shoes for my husband-to-be and his groomsmen for our big day and they all absolutely LOVE them. The service was fantastic and the Kitu Kali team even made us matching pocket squares and ties to bring it all together. 10 stars 😁

March 13, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look