KKday Reviews 234

We enjoyed a day tour in Hokkaido. The bus was clean and comfortable. Our tour bus driver drove us safely and smoothly throughout our visits to Asahiyama zoo, ningle terrace, shirahige falls. Our guide "Joe" was the best! Informative, fun, knowledgable, and organized. Thank you, Bobi and Mel

I recently had an absolutely horrendous experience with KKDay.com, and I feel compelled to share my nightmarish encounter with their services. The pinnacle of their incompetence lies in their abysmal customer service, which not only lacks basic professionalism but also indulges in outright deceit.

The first red flag was when they arbitrarily changed my ID number without providing any valid explanation. When I confronted their customer service about this inexplicable alteration, they shamelessly denied any wrongdoing, despite ample evidence pointing to the contrary. It's astounding how they can so blatantly lie to their customers without a shred of accountability.

What's even more infuriating is their refusal to rectify their own mistakes. After denying any involvement in the ID number fiasco, they conveniently informed me that the only solution was to repurchase the service. Yes, you read that right – instead of owning up to their errors, they nonchalantly expect customers to foot the bill for their incompetence.

Upon delving into the abyss of 1-star reviews on TrustPilot, it became glaringly evident that my experience was not an isolated incident. Numerous users detailed eerily similar cases of KKDay.com altering IDs, denying responsibility, and coercing customers into repurchasing services. This pattern strongly suggests a systematic and unethical approach to handling customer issues, bordering on what appears to be a scam.

In light of this disturbing trend, I implore anyone reading this review to exercise extreme caution before considering KKDay.com for their travel needs. The sheer volume of negative experiences documented by fellow users on TrustPilot points towards a company that seems to be engaged in deceptive practices. Perhaps it's time for authorities to open an investigation into KKDay.com, probing into the actions of their CEO and staff to ascertain the extent of this potential scam.

In my honest opinion, KKDay.com is nothing short of a travel wrecking company, with a CEO seemingly indifferent to the erosion of their company's integrity. Save yourself the agony of ruined holiday plans and steer clear of KKDay.com – there are undoubtedly better alternatives out there.

Lousy customer service which does not address the rootcause of their error at all but keep repeating customer has to bear the cancellation charge. I recently booked a HSR train tickets but i realised the year of birth is wrong. At first i thought it was my typr error that resulted the voucher that was isseud to me was wrong. i contacted the support contact and it indicated i got to cancel my order and i wont not be able to get a full refund as there is a service fee incurred. A day later, after through the order information i realised what i submitted was correct but the voucher issued by KKday was wrong information. So i contacted the support again but they inssisted they are not able to reinstate my order and i still have to bear the 10% service charge. Why should a customer bear the charge when is not the fault of mine? all in all, they did not even explain or investigate why the error to prevent it from happening again. Disappointing agency!

I recently had a disappointing experience with KKday's customer service, and it has left me thoroughly unsatisfied. The company, which offers international online booking services, provided inaccurate prices for their products. It's disheartening that a company of this nature would present prices that are not confirmed by their suppliers. A more responsible approach would have been to temporarily take the product offline until the pricing is accurately determined. Interestingly, a competitor, Klook, manages to implement this strategy effectively. KKday's failure in this regard has resulted in the loss of numerous customers, myself included. To compound the issue, the response I received via email, stating that "prices change from time to time without notice," comes across as not only unhelpful but also remarkably rude. This experience has certainly diminished my confidence in KKday's commitment to customer satisfaction.

I buy tickets from this app and seems fine for me. Their price is a little bit expensive. Maybe I will not use it in future.

definitely don't use it. first class scammers. booking made airport fastrack paid properly and they send the day in advance oh price is more expensive than you paid. you have to pay extra

I booked a Busselton Jetty tour via Kkay in August and on the day the tour provider mentioned a 40% doscount for all clients due to low visibility on the observatory tour.

I approached the office like others on the day and got told that only the trade manager can process my refund due to booking via Kkday, which I followed up with Kkday but the customer service failed to provide reasonable explanation about how they can't deliver the 40% discount.

At the end they only can provided 20% discount but again simply want me to accpet the offer without answering my questions directly. "How can other clients get 40% discount and my case 20% while there is only 2 dollars price differ from Busselton Jetty and Kkday?"

When I disagreed and will seeking for legal support to clarify the case. The Kkday customer service respond was passive aggressive to said they "respect" my right to "escalate" the case.

I didn't "escalate" the case, the poor customer service from Kkday did.

TO THE GUY IN CHARGE OF KDAYS, YOU SUCK!!!! Wow, when are U going to get it right???? You guys took out the gambling tables outta the casino which guaranteed lost Kdays hundreds of millions, and YOU SHUD 120% DEFINITELY CHANGE IT BACK TO KLONDIKE DAYS, THAT WAS THE STUPIDEST MOVE WHOEVER CHANGED IT, I HOPE THAT GUY GOT FIRED A LONG TIME AGO, THAT LOST ALL THE OLDER CROWD WHO USED TO DRESS UP FOR IT, & THE LAST TIME IT WAS EVER GOOD, WAS WHEN IT WAS KLONDIKE DAYS, THEIR WUD ALWAYS BE 3 NEW RIDES EVERY YEAR BESIDES THE FAVOURITES LIKE ZIPPER , Giant wheel , and the Gravity one , and WHY ISNT CONKLIN COMING HERE, U GUYS REALLY SCREWED UP BY CHANGING TO AMERICAN AMUSEMENTS CRAP, THEY SUK, THEIR GAMES ARE SO CHEATING IMPOSSIBLE TO WIN NOW, UR RUINING , DESTROYING KDAYS BY THAT , AND TOP IT OFF WITH A CHERRY, BRINGING BANDS THAT ARE SEPARATED or has bands SUCKS!!!!! WHOEVER DID THIS CONCERT LINE UP SHUD BE FIRED, TAKE A PAGE FROM STAMPEDE, THEY KILLED IT THIS YEAR , 120 TIMES BETTER THEN YOU GUYS, i remember when klondike days was coming , & from abbotsfield to 97st 118 ave there wud be colour flags on both sides on light polls, that was awesome, U KEEP GOING LIKE THIS, KDAYS IS DONE BUDDY, IF THE BOSS OF THE GUY IN CHARGE IS READING THIS, IF ITS THE SAME NEXT YEAR FIRE THIS BUM!!!! PEOPLE ARE ONLY GOING ONCE CAUSE U GUYS SUCK THIS YEAR!!!!!! PATHETIC

SCAM! MISLEADING! FALSE ADVERTISING!

I purchased their Buy 1 take 1 Fun in Kansai offer. However after payment i only got 1 voucher. I called their CS and was told that the promo is no longer available and it was just an error. I have my email confirmation that i purchased a buy 1 take 1 voucher but they are not willing to honor it.

Untrustworthy and irresponsible
I had a terrible experience with the airport pick-up service I booked through KKday for my trip to Beijing. I requested a pick-up time of 10:40 pm, but my flight landed at 10:20 pm and the driver was not present at the arrival gate. When I called the agency at 10:50 pm, they claimed that the driver had already left at 10:30 pm because they believed the "actual" landing time was 9:30 pm. This is completely unreasonable as passengers cannot arrive at the gate within minutes of the plane's landing.

The hotline operator also lied to me about arranging for the driver to come back to pick me up in 20 minutes, but no one ever arrived. When I messaged the hotline again at 11:20 pm, I was told that no arrangement had been made and my case was closed. As a solo female traveler without access to public Wi-Fi or a local phone number, I was left feeling stranded and helpless.

This was a completely inhumane experience, and I cannot recommend this airport pick-up service to anyone. Days later, Kkday replied that there is nothing they can do, no further follow up from them.

I purchased airport transfer from kkday. It was a friend who recommended this app to me.
I followed the instruction, that I should contact the supplier mobile number by sending them messages, should I not hear from them 48hours after my purchased.
I sent them messages, read but no response, even a day before I travel.
Requested kkday to cancel my purchase. I was given lots of unnecessary stress, queries by kkday.
Untill now, 14 working days passed, still haven't received.y refund. Contacted kkday many times, also no feedback.

Don't bother to use this app. There are more apps or websites providing same services.

Highly unprofessional - I regret not taking the negative reviews seriously. Everything was fine until our last stop. The driver/tour guide did not respond to our repetitive text requests for pick-up for more than 30 minutes. We were left waiting under the brutal sun. After the pickup, we ran into the rush hour due to this delay. The driver/tour guide kicked us off his car when the time is up for our 8-hour service. We did not get the drop off at the agreed ending destination. If you are from out of town/country, think twice before you hire this service. You will have to pay for the entire service upfront without any protection for your trip!! If you get assigned to this guy "鄭煥睿", request a reassignment immediately!!

We booked + pre-paid a private speed boat tour in El Nido with KKday. They stated in the booking that the tour was 100% refundable up to 2 days before the tour date.

We contacted the 5, 4 and 3 days before to tour asking them to cancel the tour and refund the $370 USD back to our credit card. They ignored all of our requests...and we never heard from them.

Avoid this shady operator at all cost.

Kkday possibly a scam or really bad business. There's a projected storm on our planned day trip and they refuse to reschedule. I was not even asking for a reimbursement, just a reschedule. This company doesn't care about it's buyers, just the money they get.

Purchased tickets because Kkday advertises 'instant confirmation'. Got email confirmation right away just to get an email 2 hours later that it is sold out, and will be refunded. I don't care about refunds. I care about instant confirmation. Kkday, stop advertising what you can't promise.

1. I tried to purchase an USJ express pass and the system didn't allow me to purchase 2 at the same time but rather 1 at a time. So I did it and it ended up giving me two different time slots.
2. The system shows the currency in AUD but it charged SGP in the end and costing me higher exchange rate and credit card exchange rate surcharge.
Now I regret not to purchase the tickets on Klook instead.

Totally bad experience!! Bought the JR Pass on 1st March 2023. However several times of delivery attempted failed but no phone call received particularly on receiving the delivery. After 2 weeks realized it still haven't arrived. Contacted support team but slow in reply. Only can call through kkday app which my friend helps me. Defer me to the a tracking website after that to courier services contact support since the product have been delivered (I need to call it myself) and it will take 2-3days for investigation. My trip will be in a week time. I'm not sure will they refund or how beause I'm too dissatisfied with their service! Please don't buy from them.

We had the best tour guide and driver name Tapaz. Best trip ever!