KKday Reviews 234

Yesterday brought sentosa segway ticket waited next day still under processing , the services is poor and cannot contact customer service . I waited so long for confirmation or cancellation ,at last they did contact me back and refund me the amount. Appreciate

KKday is claiming they are selling tickets for Capilano Suspension Bridge Park in North Vancouver, Canada.

This is incorrect. We have NO business relationship whatsoever and do NOT accept their tickets. Be warned.

D. M. Director of Sales, Capilano Suspension Bridge Park.

I have had such a horrible booking experience with KKDAY. I made a wrong booking and asked for a cancellation/refund however they shift the responsibility and say it is out of their hands and they will check with their supplier to decide if cancellation can be made. The next day, they then threatened me and told me the only way to cancel is to book through them again before they allow for cancellation which was fine with me because I was the one who made the mistake in the first place.

BUT upon rebooking through their app, not only was I being charged me at a much much higher price as compared to other 3rd party apps for the same date/same timing, but many package benefits were omitted as well compared to booking with other 3rd party apps like klook.

Very disappointing especially since I have had high expectations for KKDAY and its services.

Worst customer support ever. I was cheated by one of their vendors and their only answer was: "It is your fault, you should have called us, now the problem is between you and them". Unbelievable! I would never recommend this company at all!
1- They work with untrusted vendors
2- They do not provide customer support but customer punishment when facing troubles. I have all the conversations with them, just unbelievable...

Please, stay away, find other route!

This is the worst travel company ever.

We booked a cruise through this company. After booking we realize the four of us are out in one room instead of two separate rooms. When contacting the company, we never get a proper answer. They dodge our questions, blame it back to the cruise company and just give mediocre responses. Three weeks later, we are still trying to figure out who can actually help us.

If you want to feel stress out before your trip and over pay, definitely choose kkday!

Kkday is the best. Always enjoy making booking with them at bargaining prices and good services.

I was giving wrong venue info of the Hotel package and it caused me have to re-arrange our plan. I have spent a entire week to communicate back and forth with kkday yet I had to reach out to the hotel to sort the arrangement myself. It’s such a frustrating experience to deal with kkday customer service as the instruction seems always executed half way or with error, and according to customer service officer the manager is either in meeting or never available to talk to the customer.

I have also shared the package with friends and I am arranging the plan for us all. I already lost a week and the staycation is upcoming which is building unnecessary pressure before the holiday even happen...

Tomorrow is the 7th day and there are only couple days left before our visit, and I have my fingers crossed that one of the manager will call back, and we can have things sorted before the journey.

Such a stressful booking communication..

Always a pleasure dealing with KKday.
No hassle and straightforward instructions are given.

attractive price, easy to use, great experience!

Convenience and well customer service manner.

Easy to use and booking is confirmed immediately

KKDAY is user friendly and easy to use, have used it multiple times. The company offer great variety of products to choose and reply promptly when contacted.

We booked 2 activities in Japan last January-February in Nagoya and Hokkaido unfortunately the activity in Nagoya did’nt push thru due to our delayed flight and it’s beyond our control. We requested for a refund and Kkday immediately response to that, about Hokkaido activity we enjoyed a lot everything was in order, would happy to refer Kkday to our relatives and friends, again thank you Kkday you made our winter in Japan memorable, indeed a winter to remember❤️❤️❤️

Greatest application for traveler who love to plan and reserve anything in advance this application make your life much easier and cheaper at the same time.

Easy purchase, I get my tickets on the same day, very efficient.

I was so satisfied for my recent trip by kkday. For sure, I will purchase other tours in the future.

Good, friendly service

We booked 2 tickets for a nightbus from BKK to Chiang Mai and due to the current Covid-19 situation we are no longer allowed to travel to Thailand. We informed KKDay more than a month in advance and asked for a voucher or refund as this cancellation is not our fault. We furthermore explained them that a voucher is fine for us as we will travel to Thailand for sure once the situation will calm down. KKDay offered free amendment of travel date but requested the new dates immediately. We explained that we cannot tell them a date right now as the situation does not allow any travel plans so far. They did not accommodate us. Quite scandalous. We wont book with them anymore.