Kleiderkreisel Reviews 1,082

Horrible! No customer service AT ALL! I am receiving a jacket that does not close because the zipper is broken. I then contact the "customer service" and the reply is literally "please find a mutual agreement with the seller". Is this a joke?! I am beyond shocked and wonder how this can be legal even. Do not order here! Better go to Vestiaire Collective, they offer excellent support!

It's a rip off!! When you buy through the system, they make you pay an insurance in case there is something wrong and the seller doesn't want to make a refund for a faulty item, then they say "money back guarantee". I had an issue, the seller refused to accept returns, and so did KleiderKreisel. They ask you to use a "I have a problem button", which in theory should work, but it doesn't, so then passed the time you need to make the claim, the just send the money to the seller and refuse to honour the insurance you paid. No wonder why everyone wants to use the platform, but no one wants to close the deal through it.

If you're a buyer BE EXTREMELY CAREFUL buying a designer bag (especially Louis Vuitton!!) on this platform! you pay extra money for buyer's protection but since their moderators are absolutely clueless and can not tell fake from authentic, the protection on this site means NOTHING!! As a buyer you're taking a HUGE RISK! There's a group of scammers operate on this site selling high quality LV replicas (Metis, Multi Pochette) with fake receipts from Paris, they already scammed more than 10 people on all german sites and continuing on Kleiderkreisel because this is the only platform where moderators do not care at all and do not react on complaints! These scammers already scammed people for thousands selling replicas from China with fake french receipts! They should be reported to police and so is kleiderkreisel for helping them to steal money!

Nice interface, the help pages are very detailed with all the information needed to use their platform.

They basically banned me for life for basically nothing.
I was trying to sell / swap clothes and make friends there.
I am feeling so deeply hurt and saddened.
It is verry depressing to be banned for life from a website, that you may think of as a basic service.
It is a totalitarian Nazi-like dictatorship with a Stasi like regime bullying innocent people into suicide by separating them from the group and all their social contacts.
It is the worst form of malevolent dictatorship.

Stay the hell away.

This platform could be amazing, filled with great people and nice finds to buy.
Unfortunately the team that is managing it is disgusting and counterproductive. Like everybody i use many platforms, websites and so on to buy online. This one is the only one i would complain about. I've been on Ebay since around 2003 without any problems ever, among other platforms.
They are simply fascist and act blindly. They suppressed my account for absolutely no other that me being a foreigner (not German). I just can't see any other explanation, or maybe because of my gender. They never told me anything. I only had positive and enthusiastic reviews from user i've bought from. Nobody every complained to me, and i never had to complain about another user either. And i've seen so many account getting block for no apparent reasons from people i followed (no weird or offensive content, all with with great reviews as well).
I tried to contact them many time, they never even dared to reply to me. Ever.
I kind of wish that platform that has such great potential would be bought by someone more reliable and that wouldn't act blindly.
It's so sad to see a platform which user are making so much effort to be honest and trust-worthy, and have it all spoiled my a management team that seems totally out of touch with their user, and narrow minded and behind their time.

No customer service!Even though you PAY a fee which is called "buyer protection fee"well you get nothing for it!They work in advantage of the seller unfortunately sending automatic messages...not even saying anything let alone helping.
I received a damaged dress...reported it they were answering with some automatically generated messages and when I opened a case on PayPal they blackmailed me that if I do not close the case they will close my account!!!Im shocked!

using it for a few years, getting better over time, absolutly love it! easy to use, nice design.

I had my first account on this website almost since the beginning, nearing 10 years but it's awful now. The """"support"""" is a joke! Constantly bans and deletes people for now reason and won't say why or respond to queries. I haven't sold or bought in over 3 years because it has gotten so awful but now they're even clamping down on the forum making that awful as well. Good job, KK!... I hope they go under soon.

They constantly delete your things automatically, without concrete reason. Not even make it invisible or inactive, just delete your whole catalogue, and do nothing about the fact that you wasted so much time describing your articles and making photos. It’s unacceptable, I spent so much money on the app pushing the products and they don’t care. There are other apps where they respect their users.

A shady platform full of fetish, fascist and racist people and you are forced to interact with them because there is no moderation or support of some sort.

The customer service on the website is seriously a joke. They try to monetize the app without providing NOTHING in return which is a nonsense in the business world. They wrecked a complete havoc with their new payment system. It's very tricky and counter-intuitive, and full of bugs. I had to cancel two items in a row cause couldn't figure out the right way to purchase, and had to ask the buyers to cancel the transaction and make a purchase again (re-uploaded) the item. Guess what, their customer service came back to me like 3 weeks later saying that I didn't inform them about the canceling. NONSENSE! The transaction was canceled by the buyer, not me. It's not my job to inform them about it, for that I pay the transaction fee so that the customer service does the job. After many negotiations with the customer service they said, it's my fault and transactions fees won't be removed. Guess what? that's rubbish, and I won't pay those fees in no way, cause it's not legal from your side to claim it.
Get your customer service on the track please, and improve the functionality of the purchasing function. Cause you've screwed up for it on a planetary level. Otherwise please remove the transactions fees, as otherwise I don't see what we're all paying for.
(BTW nice job on the social networks as well - you just ignore people!)