klimaticket.at Reviews 

They forced me to double pay an invoice for a single month, claiming that they never received my first payment.

After 2 months of trying to explain the situation, with proof of 2 payments provided, they still refuse to acknowledge they got two payments by claiming “we never got it in our system”.

Diabolical service. I’ll be cancelling the card this year. Do yourselves a favour and just organise your own transport.

This company does not ethically approach their customers. My friend had to deal with them now for several months because of a mistake they made. Both of us bought the Klimaticket for all Austria and we cancelled as we left the country before the date of expiry. My friend has physically returned the Klimaticket in an office in the end of January and then receive emails that payment for February should be made still. Even despite trials to contact them and prove that the ticket is returned at an official office (the same used to order the card) Klimaticket still wanted the payment.

Afterwards they sent the case to a law company and my friend had to pay more than 210Є because of being charged for month of February twice (one paid to the Klimaticket and then to the law company) and because the law company itself put a price on their services.

This is extremely unfair of the company to charge my friend for their mistakes and to get money like that from students. This type of customer service is outrageous and they should reconsider the way they treat their customers!! 🤬🤬🤬🙁🤯

Their behavior is criminal, opportunist, racist, unethical and cruel. They threatened, harassed, and bullied me, their staff is hypocrite, lie, opportunist, exploiter, and unethical to its maximum. I am a foreigner and I made a mistake to come to this pathetic country. When I bought the klima ticket from an obb center, they told me before the purchase that if I moved to my country, I can have my ticket cancelled before 7 months and one month fee will also not be charged. When I told them that I want to go and want my ticket canceled, they harassed and bullied me and said to me that I need to come back just to return the ticket. I said to them that then it makes no sense to have it canceled as the flight ticket is going to cost more, but the lady at the counter abused me and no one in Austria takes side of someone from a developing country or a weaker position, I experienced in Austria so much inhumane behavior that not even my tears could make them think that someone is really in pain and being victimized, and they are arrogant, think too highly of themselves, and are too arrogant to utter even a genuine sorry, you keep hearing sorry all the time, but not even once a real genuine one, they are all very selfish and too arrogant for that. I do not generalize this for everyone, there might still be good people there, but this is what I encountered multiple times. They do not have any basic humanity left to them, or foreigners are just money making business for them and they do not care about being just with them or considering them even a human being just as them. 1. Klima ticket can be canceled in the situation of unemployment, it was also mentioned on their website. I presented them proof from ogk about my unemployment, they still did not cancel the ticket and said I should bring document from ams. I went to ams for the certificate, they did not give it to and instead only gave a document mentioning that I do not receive any benefits from ams, I gave obb the document, they still did not cancel it. I was unemployed, from a developing country and not entitled to any ams benefits, they still only exploited and harmed me, instead of giving preference to me due to my situation, they put harder situations for me compared with their citizens, I mean unemployed is unemployed, whether they are citizens or a visa. My situation was worse than their citizens and I was not receiving any benefits or support in finding work from ams. So ams does not help me, but at least they need to mention it on their klima ticket and obb website that they will not accept unemployment situation of someone on visa and non-citizen for the cancellation of klima ticket, and they will only cancel the klima ticket of their citizens in the situation of unemployment. Whatever is the policy for ams about foreigners, I am not discussing it here, but when klima ticket writes on their website that klima ticket can be canceled by the client in the situation of unemployment, then it is misleading for the foreigner if this does not apply to them, in addition, foreigners should similarly be allowed to have their klima ticket canceled and they deserve this facility even more than their citizens because they are from developing countries and they also do not get ams support. But they see foreigners as money making business and any ethics are far far away from them, they do not have an ethical mindset, just exploitative and greedy. They discriminated against me and harmed me. Before leaving this pathetic country myself, I duly submitted the form for sepa debit from my new bank account in Austria, so that the klima ticket gets the monthly payment, I signed and submitted it to their staff at obb, the bank did not process it and they started claiming fine from me, which was very unfair because it was fault on the part of the bank, it was not my fault. I sent the same message to klima ticket, but instead of responding to me, they went further to the debt collection to harass, bully, and intimidate me into submission, which was both very unjustified, insulting, and even inhumane. But as I am a helpless foreigner, I can be treated like that in this world. -100 stars for this so-called 'developed' country, which is in fact an over-clever, exploiter and has such over-clever manipulative, blackmailer, bad people and departments, and unfair and discriminatory policies, and -100 stars for this department.

This is unacceptable. The OBB agents at the Hbf are lying, incompetent, and scammers. I specifically asked the agent at the Linz Hbf about the Classic ticket and was told that I needed to pay 2 months in advance and that the 3rd month will be debited 2 months from the date of first purchase. 1 month later, I was charged with the 3rd month, which I was expecting to pay 1 month later. (THE OBB AGENT ASSURED US THAT THE 3RD MONTH WILL BE DEBITED FROM JUNE), but it was debited in the beginning of May. When I tried to call and rectify the situation, they were unhelpful and refused to give me my money back. This has been one of the worst experiences of my life.

It's clear that the OBB is either intentionally misleading customers or they have no idea what they're doing. I am extremely disappointed that I am stuck in a 10-month contract with them. It's outrageous that in Austria, as a resident, I cannot get my rights protected. All I can do is write this review to warn others to steer clear of this ridiculous scam.

It's appalling that an organization like this is allowed to operate with such deceitful practices. I demand that OBB takes responsibility for their actions and provides a proper explanation to why they told me one thing and did another. They need to be held accountable for their incompetence and lack of customer service.

Please hire competent agents so others don't get false information.

Cancelation not possible at any time, i contacted support after expiration date because i was charged again and send a new card without me wanting the card.

I wasn't informed by any means of communication that i would've to cancel after the expiring date otherwise it will keep charging me.

Support speaks English but unable to provide a solution,i just got a copy paste reply even after explaining that i don't need the service anymore because i moved out to a different location.

The only way for cancelling the contract is for you to die or move to another country or lose your job, that's a way to leech money from people coz the information about the whole mess is not available in the site on a good position you have to search for long time.

Scam for sure, I'll probably fake my own death now or call the bank to cancel the automated SEPA transaction.