KLM Reviews 970

Cancelled flight - rebooked onto a new flight and then they lost my suitcase! No customer service person to speak to only bots!!!

Abysmal experience. We paid over £1,200 each for a return flight to Japan. No baggage included. We were only able to buy baggage from KLM for the outbound flight. For the return, we were only able to buy the baggage at during check-in at the airport. A nerve-racking 1h — not acceptable for the price we paid. After complaining to KLM, we received a joke of a response: “we can confirm that your ticket does not include an allowance, but we confirm you successfully purchased it. Here’s you receipt”. Not flying KLM again.

Because of a technical booking error from the side of KLM I was asked to contact them. It took a waiting time of 70 minutes on the phone before somebody responded

This is the worst airline ever.
I flew from Manchester to Nigeria with KLM via Amsterdam. KLM left all my 5 luggage behind. This is the second day and my bags are no where to be found. You cannot imagine the trauma I am going through. Never will I book this flight or encourage anyone to do.
My mistake was that I did not come here to read people's reviews before booking.
Everyone should avoid KLM like a plague.

Avoid this airline at all costs. It was the first and last time we have flown with KLM (I am travelling again to the states in a few weeks and have intentionally paid more for another airline)

To begin, KLM lost both of our bags flying out to LA (there was a "problem loading them"). We were advised they would arrive first thing the next day. We instead spent the entire next day calling the line asking for help, and consistently were told they were on their way. We finally got the number for the local hauler who advised KLM hadnt even released them yet, so this was untrue) they arrived our second day at 7am, thankfully before we were leaving at 8am

On the flight back, the same thing happened with my partners bag. I have never lost a bag before and lost 3 of one trip! KLM then sent what they thought was our bag to our house a day later, it was someone else's bag... My partners bag then arrived 3 days later.

The compensation process was a nightmare, we submitted receipts for both the loss on the way out and return, only for two weeks later to be told we need to submit receipts (it's impossible to log the claim without sending receipts). They then gave us a token gesture of £80 (we'd spent over £200 on emergency toiletries and medication) and closed our case. Customer service doesn't work, you are told one thing to placate you by an agent, then when you ask them to read the case notes, none of it has been actioned)

Please please avoid

KLM Customer Service is a joke! One delated flught which was understandable resulted in a missed connection. The substitute flight was cancelled after sitting on the plane for nearly 2 hours. Next available flight was the day after. We had no help with booking hotels and taxis, I lost one day of a short holiday and accumulated nearly 300 euros expenses. The compensation help line is blocked at every point with repetitive questions, obviously designed to determine people claiming. 3 weeks on I am still waiting. I sent a WhatsApp message to see how the claim was progressing and I was taken right back to the start of the process, saying my details could not be found.
Disgraceful do not fly with KLM.

KLM IS AN UTTER DISGRACE. THEY DONT DESERVE ONE STAR. They downgraded us from a business class ticket to economy sitting six rows apart at the end of a long haul holiday. Not only that, they transferred the flight to TRANSAVIA , and when we went to board they changed to EASTERN AIRLINES. They refuse to communicate with us for a refund, and remember, there is a refund for the difference in taxes. They said they have pushed our complaint to the top and yet, won't recognise the refund case number. DO NOT USE THIS AIRLINE. Their business class on the first journey was very poor with little service, a dirty seat and disinterested staff. AVOID.

I booked ticket with klm and they cancelled ticket same day and i found out next day .no communication at all. And its been over 7 days and no refund issued yet and today they sent email and said 5hat I'm not eligible for refund.i paid over £3600 for 6 tickets.they conning people

I booked a dlight and klm cancelled same day and its been 7 days and no refund issued yet. Terrible customer service

Complaint number C-9568787

I've not heard from KLM since our complaint regarding our baggage being lost during our flight from Amsterdam to KL thus incurring cost of taxis back and forth to the airport which takes 45 minutes each time from our hotel. First time travelling with KLM and probably be our last!! We have families out in KL and we travel often, won't be putting a good word in for KLM due to the bad customer service, still waiting to hear back!!

Over the last few years have had many flights cancelled or delayed. The latest one was on arrival in Leeds was told 20 passengers were on standby list i.e. 'no solution yet' as the aircraft broke down and they sent a replacement with 20 fewer seats! Missed connection due to this. Tried to claim on compensation site, but this was not working. Tried to speak to somebody on WhatsApp (as phone appears impossible), and was just told, before I could tell them what the problem was, to go to the not working compensation site. Poor respect for customers, impersonal, unreliable. I would avoid if you can.

Couldn't upload passport details, used the chat to provide the details, was told they had been updated but the website is still asking me to upload my passport. Phoned customer services, went through all the options and was disconnected before being put through to an advisor, twice.
This company is a joke.

I believe in need to express my feelings about KLM provider.
Absolutely horrible customer service at the airport really missable zero compassion or empathy very poor service
Online check in again OMG you can’t process boarding pass so again you have to back to face to face customer service absolutely disgusting
Your hand luggage apparently it’s not guaranteed so you may end up check in - why ?
It is my first experience with that airline and definitely last one
Wizzair or any other cheap provider are so much better unfortunately

Flight cancelled at 30 mins notice. Offered 8 hour diversion via Edinburgh the next day rather than 1 hr direct flight to London. Staff utterly clueless.

Unpleseant experience. Delayed ať Amsterdam Airport. 30 minutes waiting in plane without any explanation and without crew care. Unconfertavle seats, too small. Food good and service very good.

This is the WORST airline my family have ever flown with. We booked KLM for travel to our wedding in Italy, and on the way out the first flight was delayed, and we almost missed our next KLM flight, we were the last 2 allowed to board after sprinting through the airport.. It was lucky we are fit young runners, otherwise we wouldn't have made it. They shouldn't allow booking of indirect flights with such minimal transfer times between to allow for chances of delays. It was extremely stressful and upsetting. Then our baggage didn't arrive in Italy due to the delayed first flight, which had a lot of our wedding craft and suits in.. It was missing for over 8 hours which is the minimum for claiming compensation. We had to pay for transport to go back to the airport to collect and missed the first evening party of our OWN wedding. We asked them to pay the 40 euros for fuel and parking and they were SO rude and refused to pay anything with no clear reason. 40 euros!!

Then on the way home, our first flight was cancelled due to a technical error. We understand these things happen and glad no one was hurt, but the way KLM handled this was diabolical!! They made us sit on a plane in 40degree heat, no aircon, for 2 hours, only to take us back off. My sister had a panic attack from the heat, and my niece and nephew and ederly grandparents were absolutely sweating buckets and upset, it was abuse. They then made us wait in the airport from 5pm until midnight, telling us that a hotel for my family would come available soon, which was a lie, it was a different excuse every time, and come 11:30pm, my dad ended up having to pay over 2500euros for a hotel for us all on his credit card and arrange taxis as KLM kept saying there would be a hotel, then last minute there wasn't one, then there would be a taxi for us, but there wasn't any taxis to take us either, so we also had to arrange that. They then couldn't even get us on a flight until the Tuesday (this was a Saturday!), and even said they wouldn't pay for a hotel for 3 nights anyway, the max is 2, even thought their next flight was the Tuesday!!

NOW we are going through the god awful claims process. The claim was submitted 8th June, after multiple system failures, we ended up having to submit the claim over the phone, which kept cutting out and we kept having to call back. My poor dad, who was the only one who had a credit card large enough to cover all of this for my side of the family, has not heard a peep! .. but he has had the same automated emails every day saying he hasn't submitted his receipts etc. (which he did on the 8th) and now has submitted them several times since, yet still gets this same email.

He has called several times to just get automated responses, and today he got through to a woman who said 'its still being processed' and she couldn't give a timeline or amount he would get. Ridiculous, considering my husbands parents also submitted a claim on the same day for their costs, and got their money 3 weeks ago. Yet their claim was smaller and not as much as a stress to them as it is for my dad financially.

You seriously need to employ more workers for handling claims, or better yet, train your ground staff properly to arrange hotels/taxis etc from the offset if a cancellation occurs, and then you wont be receiving such a high volume of claims! Fix your website too so people can submit claims without error messages, and stop with the constant automated emails claiming people haven't sent info, which is clearly a delay tactic. If it gets to another 2 weeks, we will be seeking legal assistance to claim for all this compensation and more due to the emotional distress and any interest that accumulates on the credit card, so it should be in your best interest to sort this NOW!

DO NOT USE KLM!

Flight from seoul to amsterdam that took 14 hours with one food is rice and some sauce, i have been using many airlines that they have two types of foods that you can choose, but klm have one food only rice and sauce without any protein for 14 hours.

Very bad experience with KLM from Amsterdam to Cape Town on Monday 14th of July. 11 hours flight with upgrades and everything. Do not buy the streaming pass. Passenger: Mahmut Mazlum