KLM Reviews 8,372

3 MONTHS OF DECEPTION: KLM closes cases without consent to avoid legal payouts (Case C-10715937)

Cuerpo de la reseña:

I am warning all passengers about KLM's unethical tactics. For 3 months, they have dodged a legitimate €1,200 compensation claim (Reg EC 261/2004) through systematic deception.

SYSTEMIC EVASION: KLM unilaterally closed my case twice as if it were resolved, even though I never accepted their rejection. I had to resort to constant public pressure on social media just to get them to reopen the file they tried to bury.

THE "WEATHER" LIE: They claim "unfavorable weather," but FlightAware logs irrefutably prove our connection KL1655 departed ON TIME. For 90 days, they have refused to provide official METAR reports because they know they are lying about the airport conditions to avoid payment.

NEGLIGENCE WITH A MINOR: They breached their Duty of Care for my son (Youth status), forcing us to run through Schiphol with zero assistance, only to close the gate in our faces.

LEGAL ACTION: Claims are active with INDECOPI (Peru), ILT (Netherlands), and ConciliaWeb (Italy). I will update this review DAILY and post on every KLM platform until they stop the excuses and pay.

KLM values its margins more than the rights of a child and the truth.

Two days on, I am waiting for my delayed luggage to arrive at my hotel, when my business trip is ending. They never answered the phone. Their website information to track my luggage tells me it is ready to be picked up at an airport that is 1.5hrs away from where I am working and that I obviously did not check as a viable option. My previous trip with KLM, the absolutely exact same thing happened. And KLM used to be such a sophisticated, reliable airline, decades ago.

This is a scam company and me or anyone from our family will never use them again.

We took a flight to Kilimanjaro, they lost our luggage in a simple transfer in Amsterdam. My backbag was completely destroyed when the luggage finally arrived several days delayed and they refused any reasonable compensation. Avoid at any costs!!!

If I could give 0 stars I would. Never again KLM, I’d rather stay home. I had an 12 hour flight to Bangkok which was terrible, we had a huge delay because the gate was stuck to the airplane and there was no communication to the cabin, also no apologies. Boarding was also dramatic and chaotic as if they don’t know how to make boarding go more efficiently, look at other airlines! Then there was the food, which was absolutely discusting, I would not even feed that to my dog. So we arrived in Bangkok tired and very hungry. Cabin staff never collected any garbage during 12 hour flight so when we were off boarding in Bangkok we walked through one huge garbage bag, disgusting.
And then there is the seats, I’m slim and so is my husband but we could barely fit in the chairs and offered zero comfort, entertainment system was okay, but you got the most awful headphones ever so not realy enjoyable.
For such an over-expensive airline it is pathetic, never ever again!

Their customer service is non-existent. Having to wait 24+ hours for a normal request/question is absolutely vile.

They block your online check-in and instruct you to check-in at the airport only for you to be told at the airport that essentially they sold your seats to someone else. Don’t try and use their customer service as they are useless and cannot solve any issues or give you a genuine explanation.
This is the second time KLM have done this to me.

19.April 2026: I booked long in advanve for my flight from Amsterdam to Zürich and it costed about 1000 EUR for two tickets one way including baggage. However, when I arrive 3 hours before the flight at the counter, they tell me that the flight is overbooked and I have only a standby ticket. While I am at the checkin counter the two couunters to the left and right told their passangers (going to Vienna and Norway) the exact same thing. They told me to go very early to the counter at the gate, as only they can organise a seat for me and my daughter. Waiting 1 1/2 hour at the counter the person first was hursh and told us (without explaining why, that the airlines was overbokked and that they have no seats yet for us. However she aranged later that we both could get on the flight. Nevertheless, arriving at the airport in Zürich none of our luggage did arrive and we were waiting for about an hour with other 50 people not havinng their luggage without any information. Only after longer research (as non of the loss and found counters wanted to be responsible)we were sent to the arrival building to make a lost claim. Nobody coming for explanation or help. Standing there for 2 hours and then getting by SMS the inforation that both of our luggages were noot sent with our flight. This is one of the poorest customer servives. Never KLM again!

Your website is absolutely BROKEN!
After selecting payment method "credit card" (why no mention of debit card) it doesn't even allow me to continue to the next page/step of the booking process.
There is nowhere to enter card details nor select any card scheme (visa/mastercard/etc.).
Fix your stuff!

While trust pilot might be biased towards people looking to communicate a negative experience, a score of 1.4 is really low, even for trust pilot. however, I am not surprised.

it says it all that KLM never responds to reviews on their social media and there is no meaingful way to interact with them. they don't care about the customer.

3 times in 2 years KLM 1) lost my compensation request, having agreed to pay it, and never paid it and 2) damaged my luggage beyond repair on two consecutive occasions. In one instance (luggage arrived split in half) they refused to pay me as I filed the claim outside of the initial 7 day window, but it took them 163 days to respond to me.

I stopped flying them.

Reluctantly i took a flight with them a couple of weeks ago and AGAIN they stuffed it up, despite arriving over 2 hours ahead of time for a short haul flight, and despite being Priority (laughable) my bags were not loaded. Over 10 hours later my bags were returned to me, and having been advised by the KLM agent at the arrival airport that I could incur expenses up to 90Eur (or was it GBP - but it doesn't matter) KLM has now refused the claim. Apparently a toothbrush, shampoo and food is not considered a reasonable expense.

In 2025 KLM bumped me off 3 flights in one week. They had no problem with that, did not see an issue that bumping me from one flight and then again from the replacement flight was not acceptable, and then again on my return journey too.
Coming to 2026 to use my vouchers from last year and again terrible booking experience, terrible customer service. (vouchers not valid even though unused/ booking with another voucher did not go through even though I could see the transaction on my credit card and customer service tell me "their department cannot help") I will do my absolute best to not fly with KLM again, they simply do not care.

I’d give them a minus 10 if I could. We were booked last May to fly to Lisbon. On the day that we were to fly, we were told that the plane was too small and we were kicked off. Had to contact them in January for the vouchers, which are non-refundable. And had to be used before May of 2026. 385 Euros which comes out to be 621.66 Cdn. Times 2 comes $1,242.44. They refuse to extend the vouchers. Not everyone can afford to travel every year. As far as I’m concerned KLM is a company without ethnics.

Absolutely wretched customer service experience. I was one of thousands to get stranded in the Middle East at the onset of the war (Dubai, specifically), and I had to pay $1,500+ for a one-way fare from Dubai to Paris before I could continue on the remainder of my flight itinerary due to KLM canceling its flight. Obviously the canceled flight is understandable—but they undeniably owe me for the unflown portion of the total ticket (Dubai to Paris), yet I have been trying for the last month and a half to get any traction whatsoever. We’re in this cycle where they’ll email me every 4-5 days, request information I’ve already provided, ignore my immediate response for another 4-5 days before writing back with some generic crap about needing the information (which I’ve already provided countless times), or something completely unrelated. The most recent bout, they claimed that they can’t refund me for the unflown ticket from Amsterdam to Paris—that was never part of my itinerary. I am 100% convinced that their business model is predicated upon making it damn near impossible for people to be refunded the money which they are completely entitled to by way of the tactics (and more) mentioned above. It’s a complete and utter disgrace, and a reputable carrier like Delta should be ashamed to consider KLM a partner airline.

Shit service, was denied boarding due to overbooking which I guess is fair. But it's extremely hard to take out the compensation. They have made it super hard with purpose it feels and I have tried for hours and still haven't got my money! They also supposed to pay my 2 day hotels until the next flight but I had to pay second night and now they don't pay me back for that either. I will never fly with them again!

Landed in Amsterdam for a connecting flight but missed it and had to rebook because the airline lost some of my luggage and took them hours to retrieve it. Staff were somewhat condescending and didn't seem to know what they were doing. They also searched my handband as if i was carrying something illegal (i wasnt). DO NOT BOOK with this airline

They’ve canceled three of my flights in the last 12 months. Disaster of an airline. One crew member gets sick they cancel the whole flight.

It seems many have had a bad experience. To the contrary, I recently flew from Beijing to Amsterdam and then onto BHX and everything was superb.
We flew Premium Economy on the 10th April at 10.55am. The team couldn't have done enough and the catering/menus were some of the best we've experienced.
The staff on board looked like they really enjoyed their job and this was reflected in every interaction we had.
Thank you KLM for a pleasant flight(s).

KLM turned out to be the worst airline I have I have used. First they canceled our flight from Amsterdam to Nairobi, as if that was not bad enough, they failed to give us vouchers for accommodation and only gave us 15 Euros vouchers for meals despite the fact that we were not rebooked to another flight until 18 hours later. Also some of the flight attendants were extremely rude and clueless. KLM asked us to check in our hand luggage then charged us for it after rebooking our flight with another airline. The only thing they care about is money, not the well being of their customers. I am only giving them a one star because 0 star is not an option.

Truly amazed with KLM's punctuality and reliability! It was my first time using the airline and was a bit worried about the layover time given the size of the Schiphol Airport, but it actually arrived an hour early. The past flight history also comforted me that it would arrive on time. Also, on the return trip, KLM was very honest about the 15-min delay, which was to wait for connecting flight passengers. Despite the delayed departure, it arrived on time at the destination. KLM was very transparent and clear about the delay, unlike other airlines that frequently use vague "mechanical issue" in order to avoid compensations to passengers or unexplained cancellations. I would definitely use it again to travel to Europe.

We recently had a deeply frustrating experience with KLM that has left us reconsidering whether we will fly with them again.

My partner missed the outbound flight and needed to book a different flight.

When the time came to check in for his return flight, he found out he could not do so. There was no explanation available as to why. Only after calling customer service did we learn that missing the outbound flight had resulted in the cancellation of the return flight. When we asked whether the ticket could be reactivated, we were told it could not. It was only after we demanded a refund that we were suddenly offered the option to keep the ticket — subject to a €150 penalty fee.

This sequence of events raises serious questions about KLM's communication practices and customer care. Passengers should not have to demand basic information, nor should their ticket be cancelled simply because KLM assumes they will not take the return flight. We have experienced similar situations with other airlines, and none of them cancelled the return ticket. We found the entire experience stressful, unusual, and disappointing from an airline we had trusted.

We will avoid using KLM in the future.

I have flied with KLM many times before, and I liked it alot.

I moved to France, Nantes for my exchange studies, and I had a layover in Amsterdam. The first flight got delayed. I did make it on the Air France flight, but my bag didn’t make it.

I am young and this is the first time when it happend to me, so I asked help from a personel at the gate to make the claim that made it for me. She didn’t ask me how long I will be staying and didn’t change the date, so in the claim it was that I was till the next day. My bag got here, but because of the claim it got sent back to Finland, where I’m from. I tried to contact them to not send it, but no luck.

They called me from Finland being very rude and I told that I moved here and I need it here. Also, they don’t have an option for pink in the claim, and my bag is light pink. So with the personel we decided to choose beige, because that was the closest. The woman on the phone was so rude and screamed at me that we should’ve chosen red??

So it got sent back through Paris, and apparently went on the flight and after that is never seen again and completely lost.

I have been asking compensation for things I bought, which mind you was alot more, but I forgot to take receipts, and I sent only some, and they told that I didn’t explain it enough. I literally sent them the receipts and explanation of what it is and why?? So I got only 100e from everything. Ii literally didnt have any clothes with me, everything is in there, even 4 months worth of my very important medication which has been a pain in the .. to get in France.

So after 21 days I have been trying to get compensated for my whole bag. They answerd me that I will, but then just radio silence. AND then all of a sudden they say that their documents say that I got my bag??? On the second day of arriving?? Like i have been in contact with them for months?? And how dont they see the records now??

It is soo fustrating and I am alone in this country trying to manage without my things, because I am a student and I can’t afford to have everything again.

JUST DON’T FLY WITH THE AIRLINE and if you do.. well definetly don’t take a checked-in bag with a layover.