Kmmaltairlines Reviews 

Worst Airline to have experienced

Manage bookings online impossible, Hotline asks for proof I show them they dont care and ask for higher prices anyways.
Others seem to have had similar experiences. This airline needs to get their stuff together to be relevant in 2024.

KM Malta Airlines is the remaining ruin of the old Air Malta. The website is a buggy mess, and even for the basic services you have to pay. Next to that, the website offers no means to change flights, and payment options are limited to 2 payment operators, en even then often (in my experience, most of the times) fail. Even in the late 90's of the last century websites offered better services. Requesting a flight change has to be done by phone (required to spell all codes and names to a bad English speaking operator), and then you have to wait 2 days for confirmation, because the payment process for a flight change by phone takes so long. Boarding passes are no longer digital (as the were with Air Malta, but just an image of a last century paper boarding pass.
In my opinion they are in the competition to be the worst airline in the world.

Cabin bag allowance is not stated at all neither on the boarding pass (which is not a mobile-wallet compatible one btw, I felt like we’re in the 90s again), nor on the “manage your booking” section in their site, nor is it mentioned when the ticket is issued.
I was surprised while boarding that I needed to pay 40€ for my carry-on bag because my ticket was a Economy Basic type.
When trying to pay, the ground attendants in Rome were quite rude, asking for a physical card and not accepting payment via mobile contactless card!!! They didn’t give me any solution when I told them I do not have a physical card with me. I had to find a solution myself because I realized on my own that they just wanted to write down my card number in the system, even though the POS dis actually accept contactless payment. Again, this airline seems to be stuck in the far past… their customer service included.
Absolutely do not choose this airline.

My friends and I flew to Malta through LGW via Easy jet and decided to try KM Malta for the experience on the way back.
On checking in, we were told that the same under seat gym bag I used to come via easy jet with no issues was too big and they asked us to pay €40!!! €40 for the same bag that was free under my seat via Easy jet!!! Never again stick to Easy jet and Ryan Air!!!

The worst experience I ever had. Im flying over 30 years, 20-30 times a year so really have a lot of experiences, but never faced with so nonsensical rule. Im not able to tale on board my hand luggage even I was ready to pay for it. I have there only my electronic devices, nothing else. Although electronic devices not allowed inside luggage in the hold, they forced me to put it to the hold and pay for it. Thats doesn’t make any sense…be careful when buying a flight ticket for KM, they rules are out of this world and general rules. They have their own. Do you know any other airline which do not allow accepting cabin bag ( with size of cabin bag) againest payment? I just hope that once will again working for airlines again professionals and will make the rules with mind. Until that time will be very careful which airlines will choose for my next flight. From Malta there is not many choices, but Ryanair and all other low cost airlines are more professional from KM. Its a shame…

only gave 1 as i couldn’t go any lower
twice used this airline and twice had issues with baggage at heathrow - it’s an absolute joke

A group of friends and myself have just returned from Malta, we had a great experience with KM Malta via London Heathrow T4. All staff we encountered were friendly and helpful. There was plenty of legroom and service on board was excellent. Checking in at Heathrow was slow, not sure how many flights were checking in at the same time so more desks would have been helpful.
After reading other reviews before we flew, we were worried, but we had no reason to as we had a good experience and would definitely fly KM Malta again.

My flight was one of the filthiest I've ever experienced. Old gum stuck to seats, torn upholstery, smell of puke, on-board menu card that is torn, stained and definitely unhygienic, no toilet paper in the toilet.. and this experience cost 400+ euros. I hate layovers, but probably I hate KM Malta more.

Had to change terminals in Vienna. Plane was late taking off. Seating was uncomfortable and cramped. Inside, plane looked old and drab. Worst flight ever

Get ready to pay 40eur to check your carry on if you have a carryon with basic fare. For that price, you should get to keep your carry on with you. Rude staff to boot.

We had a great experience with KM Malta, we flew business class from Heathrow to Malta. All staff we encountered were friendly and helpful. We have never been served so much food on a flight before, which was of high quality and served on a large tray with a decorative china plate. There was plenty of legroom and service on board was excellent. Both the lounges at Heathrow and Malta airport were good. After reading other reviews before we flew, we were worried, but we had no reason to as we had an excellent experience and will definitely fly KM Malta again.

**Terrible Experience with KM MALTA – Avoid at All Costs**

My recent experience with KM MALTA was beyond frustrating. I flew to Malta on October 2nd (flight LH6312) for an important wedding, only to discover that one of my bags was lost. This bag contained all our clothes, valuables, and even a gift for the couple, and despite numerous attempts to get updates, I received absolutely no communication from the airline.

To make matters worse, KM MALTA informed us that we can't even file a compensation claim until 21 days have passed, which is completely unreasonable given the circumstances. They have provided no support, no updates, and no answers as to where our baggage might be or when we can expect it to be returned. We leave Malta tomorrow (October 5th), and the bag is still missing.

The complete lack of customer service was further highlighted when we arrived early at the airport to try and speak with someone in person, only to find out the service desk doesn’t open until 8:30 AM, making it impossible for us to seek help before our 9:00 AM flight.

I strongly recommend avoiding KM MALTA if you value your time, belongings, and sanity. The unprofessionalism and lack of care are astounding. I’ve never experienced such poor service from an airline.

worst customer service ever!!! I experienced total unavailability, misinformation, and a flight cancellation by one of their staff, all in the space of 1.5 weeks... Eventually they advised me to launch a refund request and complaint by email .. but it's still dragging. Several different people replying to my emails and always not knowing correct information about my case. Really horrible and stressful communication, very fake and unprofessional... and still waiting for them to deliver, after reminding them several times! 2 months later.. it's a trap - don't fly with them if you can avoid them.

The worst airline. You can’t booking luggage in advance. Impossible to find how to do so on their website. Will never use again sadly.

Very bad experience. We have paid for our 10kg luggage and when to board they ve said we have to pay a 25 euros penalty because we didn t check in our luggage. Never heard about this type of making money. Awful company

Great airline. Friendly and helpful staff. Thank you Heathrow check in team and Manager for going the extra mile

AVOID OR YOU RISK TO LOSE YOUR MONEY AND TIME AND GET APOLOGIES FROM CUSTOMER CARE!

I booked and paid €253.79 for a flight with KM Malta Airlines from Malta to Istanbul. I received an email confirmation for this booking and I was charged. On the day of my flight, upon arrival at the airport, at the check-in counter, I was told that my name was not on the passenger list.

I was directed to the KM Malta Airlines sales office, where I was informed that my ticket was never issued. This was despite having received a confirmation email and my payment being processed. I never received any notification/email or money refund and only learnt that my ticket was never issued at the airport in the day of the flight. On my question how it was possible, and why I did not receive any notification before the staff told me that it must have been a website problem. They also said don't have a direct connection with Turkish Airlines (which was doing this flight, however the tickets were initially sold by KM Malta) and they can only refund me the amount paid for this ticket and I can buy a new one directly with Turkish Airlines, as they can see that there are still tickets available.
I was then forced to purchase a new ticket from Turkish Airlines for a crazy price of €755.79. I was left with no choice, as I had another flight for the same day from Istanbul and I was facing a risk of losing it as well.


Later their customer care told me that they cannot refund me the difference and they APOLOGIES for the triple price I paid because of their fault.
I can't believe an airline can leave you with no ticket, only inform you at the check-in about it and give you apologies. Don't fly with them.

I spent a fantastic week exploring Malta. Then I flew Malta airlines to Munich (KM0308 19Sept 1540) to catch a connecting flight home, and what appalling service and attitudes I received from two individuals of the cabin crew. My seat was economy class and being 2 metres tall did not fit into it. One other passenger next to me was equally tall and the passenger next to him was shorter but much larger. Immediately I realised that I did not fit in this seat I asked a stewardess (name unknown) that if a seat with more leg room was unoccupied if I could please move to it. She agreed. My two larger passengers seated themselves. Along came Steward Adriaan, who said the this was not good to have 3 big guys seated together (or words to that effect). He called the chap next to me and indicated for him to come so that he could be seated in an emergency exit seat. I spoke to the stewardess who had promised me a seat, and she immediately spoke to Adriaan, who gruffly over-rode her with not even a glance or an apology to me. Subsequently the oversized chap was also moved to the front of the craft in business, a seat with legroom.

A short while later, I asked stewardess Kelly very politely if the pilot would be trying to make up time as we left 40 minutes late from Malta International Airport and I was concerned about my connecting flight. It was my previous experience that this was common practice with late flights. She said that she would ask the pilot. She went about her duties, serving meals and refreshments to business class and the pilots in the cockpit. She entered the cockpit on three occasions that I saw. Being a 2hr 30min flight the cabin staff were quickly finished their duties and were then standing around talking to each other. At no time did Kelly come to me to answer my query. At some time later, I saw a uniformed officer (pilot?) exit the cockpit to speak to Adriaan and Kelly, at which time I left my seat to ask the pilot myself what our landing time was. Kelly, who saw me approach the kitchen, angrily and aggressively closed the curtain on me to stop my interaction with the pilot who had entered the toilet. Since I too need the toilet I waited outside the curtain. When the pilot had re-entered the cockpit, she opened the curtain to allow me access to the toilet. Before going in, I asked her about this flight and our estimated landing time to which she promptly stated we would land at 18h10 as per the schedule. We actually landed 18:27. Air stewardess Kelly felt no shame in blatantly lying to me. The rudeness, arrogance and disdain for passengers that the two named individuals above showed me I have never before experienced from cabin staff in the 35 years that I have flown internationally. The blatant contempt they show for passengers other than business class is astounding. I had heard from people that I spoke to about Malta airlines that if possible I should avoid flying this airline as the planes are old and service is shockingly bad, but with the airline partnerships prevalent at smaller destinations this was not possible.

Further, looking out my window I saw what was clearly corrosion on this very old aircraft (see attached pics). I will be sharing my review far and wide as these individuals and the training they clearly don't receive from this airline might assist others in avoiding this treatment.

Worst airline Company ever. I booked Teo Plane tickets for my co-workers. At Malta Airport they said that their reservation didn't include Any kind of 10kg hand luggage. they didn't sent Any kind of receipt to the firm email adress. And they couldn't figure It out from their software nor the boarding passes. They had to pay 40€ each to Load the luggage, not cabin space. Also their site Sucks and Is nòt user friendly.

The worst airline ever. A bunch of thieves and liars, order a ticket that includes a trolley, then at the airport they tell you it doesn't include it and demand payment and threaten not to put you on the flight if you don't pay an exorbitant price of 50 euros for a trolley, ugh never again, the company is ruining this wonderful country's tourism business, I will never return to Malta because of their disgusting airline.

Update: after we pay they didn’t let us take the carry on bags with us and force us to send it to hold. Such a bad service and such a horrible customer service experience I never saw something like that in my life. They just lie to your face without blinking an eye.