Knaek Reviews 

1,741
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

absolutely useless. very expensive. a bunch of scammers that demand money for nothing. never heard back from their customer service- it’s been a month. no propositions that would justify the yearly pr... See more

Rated 1 out of 5 stars

Stay away from this company! Scammers! They sent me an email with an outstanding fee of 33 euros after an entire year of not using it not even a single time. they continue the subscription without as... See more

Rated 1 out of 5 stars

They’ve scammed me out of over €60, I have cancelled multiple times and every August they take money from my account. The “team” is insufferable as its only automated response. Taking advantage of min... See more

Rated 5 out of 5 stars

I’ve been using Knaek mainly for the PLUS discount, and honestly, it’s such a lifesaver for students. Groceries have gotten so expensive lately, but thanks to Knaek I’ve saved a lot already and PLUS... See more

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Company details

  1. Advertising Agency

About Knaek

Written by the company

Knaek: bespaar slim tijdens je studententijd

Met de Knaekapp bespaar je als student dagelijks op eten, drinken, kleding, uitgaan en meer. Je kunt kortingen gebruiken in je eigen stad, onderweg of online via cashbackdeals. De app is gratis voor alle MBO-, HBO- en WO-studenten in Nederland en België.

Voor extra voordeel kun je kiezen voor een premium lidmaatschap. Het eerste jaar is vaak gratis, bijvoorbeeld als je je inschrijft tijdens de introductiedagen of via de website door zelf €0,02 cent over te maken. Daarna betaal je €30 per collegejaar.

Zeg je op vóór de verlenging, dan betaal je niets extra’s. Zeg je tijdens het collegejaar op, dan betaal je alleen voor de periode dat je lid was.

Opzeggen is makkelijk via www.knaek.nl/opzeggen. Je ontvangt altijd een bevestiging per e-mail en je lidmaatschap stopt automatisch na 30 dagen.

Zeg niet op via externe partijen zoals Xpendy, Mijnopzeggingen, 123opzeggingen of Stopabbo Form – dit kost je onnodig extra geld. Gebruik altijd direct onze eigen opzegpagina voor een snelle en kosteloze verwerking.

Heb je vragen of wil je dat we met je meekijken? Mail ons via info@knaek.nl. Stuur je e-mailadres, telefoonnummer of Knaek-ID mee, dan kunnen we je direct helpen.
Check ook eerst even de meest voorkomende vragen via onze veelgestelde vragen, bijvoorbeeld over opzeggen of cashback.

Knaek is er voor studenten die willen besparen en meer uit hun studententijd willen halen. Dankzij onze partners weet je precies waar je welkom bent.


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2.2

Poor

TrustScore 2 out of 5

2K reviews

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Replied to 25% of negative reviews

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2.2

All reviews

(1,741)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

very useful application

very useful application, espcially for students who are always low on budge. it is easy to use and has a very friendly user interface. the experiece using this application is easy and smooth. very much recommended

March 8, 2022
Unprompted review
Rated 1 out of 5 stars

There are not many discounts

There are not many discounts, most of the cashback on websites are very low and not all the franchise Discounts work in all cities e.g. subway Discount in Eindhoven only works in the shop near the station.

March 8, 2022
Unprompted review
Rated 4 out of 5 stars

Knaek app

The app is user-friendly. Easy to log in and search for discount

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great student app

Various discounts all around NL and Belgium. Most useful for drinks and food. Not as much online shopper, but if you are one. Go for it - hundreds of eshops offer extra discount or cashback. Definitely worth it for 25euro/year

March 8, 2022
Unprompted review
Rated 5 out of 5 stars

top!

App is super fijn in de omgang en user-friendly! Daarnaast is Knaek gewoon de studentenuitvinding van de eeuw!

March 8, 2022
Unprompted review
Rated 4 out of 5 stars

Where to start...

Knaek on its own is an excellent platform for getting good deals when it it is paramount to make ends meet.

Read the terms and conditions carefully and you will have a blast.

Good customerservice, albeit crippled by Covid, so be patient.

December 21, 2021
Unprompted review
Rated 1 out of 5 stars

Refusing to cancel my scription as promised months ago & the worst customer service

Once again contacted the customer service after they once again charged me for a subscription I canceled months ago. They take an average of 6+ days to reply and keep asking questions they should have the info too. Absolutely sick of this company so because I have another customer service thread running that’s absolutely worthless I’m writing another review.
Examples: I send an email with a screenshot of me paying and ending the subscription at once. Agent replies “do you have a screenshot so I can help?”.
Do you guys also not have logs? Systems? Info? Do you need the customer to do everything 3 times for you?

Fix my info! I supplied you with a screenshot of me paying for my last 1 month and then canceling at once. END THE FALSE SUBSCRIPTION, STOP CHARGING ME AND DELETE MY INFO. I HAVE PROOF DO SOMETHING WITH It.

Don’t ask me to call to “talk things out”. I don’t want to talk. End the subscription right now as you promised and don’t contact me ever again.?

Wouter dreigt met niet helpen als ik de klantenservice vraag hun werk te doen. Ik geloof niet dat je onterecht mensen hun abonnement aan mag houden, wanneer er bewijs is dat dit foutief verwerkt is en dan kan weigeren om dit goed te zetten.
Ik heb Wouter netjes gevraagd of hij met mijn aangeleverde bewijs eindelijk er voor kan zorgen mét bevestiging dat mijn abonnement eindelijk op per direct gezet kan worden. Ik hoop dat dit ook eindelijk gedaan wordt, immers heb ik tot nu toe alleen bewijs dat zowel nette e-mails schrijven als boos worden bij dit bedrijf niet helpt.
Als mijn nette verzoek binnen 2 weken opgepakt wordt, dan zal ik deze review op een positieve noot eindigde. Als jullie hier niet aan voldoen, dan kom ik gewoon weer er op terug. Want je kan dreigen wat je wil, maar jullie komen jullie beloftes (na mijn nette e-mails maanden terug!) NIET na en je moet je daar voor schamen. Het probleem ligt niet geheel bij mij, Wouter.

December 7, 2021
Unprompted review
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Reply from Knaek

Er is inmiddels contact geweest en er is een oplossing aangeboden.

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