Knivesandtools Reviews 4,582

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of products and the wide selection available, often highlighting the detailed information provided to help make informed choices. Many consumers appreciate the efficient and fast delivery service, with items frequently arriving quickly and well-packaged. The service is often described as outstanding, with many people commending the helpful and professional approach. However, some customers experienced issues with delivery, noting delays, incorrect routing, or packages being left without a signature. A few people also mentioned problems with orders, such as receiving damaged or faulty items, or experiencing a complete lack of communication regarding delayed shipments.

What people talk about most

Delivery service

Customers generally report positive experiences with delivery service, frequently praising fast and efficient... See more

Product

Consumers find products to be positive, often praising their quality, authenticity, and how well they match... See more

Service

People report positive experiences with service. Many customers praise the fast and efficient service, with... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers praise the ease of ordering, good... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the exceptional processing and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product is authentic and works well. Shipping was a bit slow because it went through the postal service, and my contact info wasn’t included on the package, so the courier couldn’t reach me. Overa... See more

Rated 4 out of 5 stars

Good range of products. Swift despatch. On this occasion my order was routed to the wrong destination but issue was quickly identified and corrected. Delivery took a couple of days longer as a result... See more

Rated 4 out of 5 stars

Delivery address doesn't have enough length to put all info, that's why initially my package wan't delivered. But quick communication fixed everything. Process was smooth and easy.

Rated 4 out of 5 stars

Had a few minor issues with delivery to a Lithuanian address. I had to call DHS to arrange a drop off in a box as their system didn't recognise my address. But apart from that flawless service.


Company details

  1. Tool Store
  2. Camping Store
  3. Hobby Store
  4. Kitchen Supply Store
  5. Knife Store

Information provided by various external sources

Are you a fan of real quality products? We test all our products ourselves and have selected the sharpest knives or the strongest torch for you. On Knivesandtools.co.uk you will find superior quality kitchen knives, torches, pocket knives, binoculars at the best possible price. Cooking and outdoor enthusiasts have come to the right place here.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

CRKT XOLTOL FIXED BLADED KNIFE.

CRKT XOLTOL FIXED BLADED KNIFE.
Purchased a CRKT XOLTOL fixed bladed knife from K&T and I was totally satisfied with the purchase.
The service from K&T was fast and expeditious and the ordered item was delivered by courier within 48 hours of making the order.
That in my opinion was great service.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Good Website

I have bought two knives from Knives and Tools. The website gives good relevant information, important when choosing a suitable knife. Knives were despatched promptly although delivery to UK took about a week to arrive.
Very happy with my purchases and the service.

December 15, 2025
Unprompted review
Rated 1 out of 5 stars

The order wasn't properly boxed leading…

The order wasn't properly boxed leading to damage, and the follow up communication and end solution were complete rubbish. Avoid ordering from here unless it is much cheaper than competitors and you are willing to take a risk.

December 3, 2025
Unprompted review
Knivesandtools logo

Reply from Knivesandtools

Goodafternoon,

We’re very sorry to hear about the damage and the poor experience with our follow-up. This is certainly not the level of service we aim for, and we appreciate your feedback.

We’ll use this to imporve our packaging and customer service moving forward.

Kind regards,

Team Knives and Tools

Rated 5 out of 5 stars

a very good store

the people i talked with were professionals. the item arrived fast and was as described. the price was very good and the choice of items big.
in general a very good store run by capable people.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Sent a broken item and ignoring all communication.

I didn't want to have to write this but feel like it may be the only way I will get a response.

I ordered a £170 knife from this business. It arrived with a crack all the way through it. I have sent 4 emails to them, called them, sent Instagram messages and a Tiktok comment begging for a response.

Their returns policy, on their website, is saying I will be out of pocket returning it even though they sent me a faulty item. I should not be out of pocket for a mistake they have made. This was supposed to be a gift for my husband, a man that works so hard and rarely asks for a thing. He really wanted this particular knife.

I am absolutely disgusted with the poor customer service from this business. As a business owner myself, I have never once sent out a faulty item or ignored a customer with any queries.

December 3, 2025
Unprompted review
Rated 4 out of 5 stars

Good range of products

Good range of products. Swift despatch. On this occasion my order was routed to the wrong destination but issue was quickly identified and corrected. Delivery took a couple of days longer as a result but not really the vendors fault.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Great as always

Great as always
Very fast shipping this time, even with these dates. I got a good deal out of my new diamond sharpening stones.
Happy as usual with KATO service, reason why I keep choosing to be their client.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience 5 Star!

Absolutely fantastic experience. I can’t believe how quickly the items were delivered. Excellent quality, fast delivery and brilliant comms. Thank you so much!!

November 18, 2025
Unprompted review

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