Knotty Knickers Reviews 

I ordered with them and the prints I received are not what I ordered and the sizing is way off. They have a 14 day refund policy. I reached out to them the NEXT day i received my order and they wouldn't give me my money back and they also ignore your emails and don't respond to you once you ask for a refund!!!! DO NOT ORDER FROM HERE. THEY ARE A SCAM!!!!

Last winter i bought several pairs of boxers, all too small as their sizing was wrong. They wouldn't accept a refund because their packaging is not fully sealed. They offered me a gift voucher in compensation. But it cannot be used on items on offer, which is their entire range! I have checked back here and there in hopes that the scales would end but nope... everything is still on sale. So I'm out £40 and have underwear which doesn't fit. Absolutely disgraceful customer service! Least They can do is allow a full refund on unopened items and ensure their packaging is sealed. I could have had money back on all but one pair which I tried on, it seems like such a simple solution, I don't understand why they don't do that. So much must go to landfil thanks to this terrible company.

I have purchased from this company before and all was good, I recently purchased matching sets of lounge wear/pyjamas for me and my daughter for holiday, they arrived but one of the items was the wrong size, everything was great they agreed to send me out the correct size, by the time this had all happened the correct size was out of stock so they were sending a refund but I advise this did not suit and I wanted a refund for either all the other or at least the matching item but they have never got back to me after this so I'm left with an item that is of no use as doesn't match anything and I can't get an answer from them, they didn't advise they would raise it to the complaints department that was 4 weeks ago or more and I have had no reply after contacting them multiple time to try and resolve this, If I had known I wouldn't get a matching set I would not of ordered, this company is okay as long as you have no issues then they just ignore you

The order took quite a while but eventually got here - the fabric quality is all over the place, some are good, others you can tell are going to fall apart. The worst part is the sizing, it’s all over the place, 2 pairs straight up don’t fit, 2 fit great and 2 are just lopsided in terms of their construction.

Quality is cheap.
Sizing is not true to size ( on the bigger side)
They don't refund or exchange.
Invest elsewhere

I ordered a 3 pack and within a month the ones that were threaded black started to unravel and have huge holes around the legs and waist. I wrote the company, they offered me 30% off next order and said they would talk to quality department. I didn't take the 30% but i ordered 3 more pairs later in lighter colours. One had black thread and that one is now unraveling. These are garbage. The fabric is awesome for sweaty workouts but the quality is pure junk.

I placed an order over a week ago and have still not even received an email confirming my order. When I check the website it says order unfulfilled. I emailed and they refused to cancel and refund my order.
This place is a scam !! Do not order

My order did arrive. The boxers are comfy enough but...

They don't have a UK warehouse, one out of four boxers got a hole in it after the first wash.. so the fabric is not the best quality.
But boxers themselves are comfortable enough

Weeks after placing my order, I was finally contacted to say 1 of my items were out of stock. I asked for them to just cancel my order since it had been weeks but they refused. I finally had to pick a replacement item. Weeks later I finally received my order and they didn’t fit. I reached out because their website says “14 day fit guarantee or your money back”. They refused to refund me or accept a return. Only offered a store credit. After this experience, I would not order from them again when I pointed out their policy, they refused to respond. After many attempts to reach out to them, they simply ghosted me and will not respond.

I am not sure I will ever buy anything from this company again. First, they do not have an inventory system, so if something you like is out of stock, you're out of luck. They offered a few options and I opted for the "surprise me with an item of equal value" option and the items I received as substitutes were $4 less than what I paid for.
Then, their customer service is terrible. You will never get the same person, even with the same chain of emails as you begin with.
Further, they claim they are Knotty USA, but the items ship from Canada and take quite a while to get to you.

Appalling service and company. Refused to cancel my order even though according to tracking it took a week to be dispatched. 2 weeks later it arrives and I refuse it at the door, sending it back to them, in the hopes of getting a refund, which they apparently don't give even though the package is clearly unopened and now they're not even replying to messages.

It's been a little over two weeks and I'm still waiting for my order.

The buy one get two free is a scam.
Cheap nasty products that you pay over the odds for. Customer services don't get back to you. Impossible to get a refund. AVOID

I recently purchased from them because I saw an ad on Facebook for what looked like really nice underwear. They were having a buy one get 2 sale, seemed way too good to be true. I never once thought to check any reviews other than video reviews. I got thinking after I had purchased from them that it was a tad strange I was finding not very many video reviews on their products besides for the subscription service they have. I had purchased the Boxers for women. I looked them up and found this page here where 79% of the reviews are bad. No where in the confirmation, on the website is an option for you to cancel. They have a cancellation policy and contact customer service underneath your confirmation but no option to cancel. I read the reviews here where people had said the company is indecent in customer service, where they will not refund but instead give you store credits to buy more shitty quality underwear. I got nervous when I couldn’t just cancel and immediately contacted the company to resolve the situation, it was silent on their end for a few days but they had messaged me back this morning telling me it is too late to cancel as it is being processed for shipping. I purchase things online all the time, I have never come across an issue with cancellation while still in the processing stage. It’s still in their hands. I feel it should be easy to cancel. I already called to dispute the charge with my bank. I mentioned they seem fraudulent based on the reviews of their company and their products. With no option to cancel. I noticed as soon as I disputed it with my bank the company gets back to me on my cancellation request to deny it. But I don’t want shitty quality underwear that won’t fit me.

I ordered $40 worth of items from them 11_22. It was suppose to have 6-8 day shipping. They confirmed the order 11-25. It is now 12-28 and I haven't received anything. I reached out to them prior to 12-20 regarding this with no response. Then on 12-20 I opened a dispute with paypal which is still pending a response from the seller.

Well I knew better and still gave them business. Over a couple years ago when they first came about I was getting their subscription random service, till they all started falling apart after a few wears. Sadly loved their boxers so kept ordering those. Recently they advertised a sale of buy one get 2 free. I place an order for two pairs and it cost $50 which was a lot but I factored in the fact that I thought I was getting 6 pairs of underwear. They sent two and when questioned said they would send two more if I paid shipping. So they scammed me for shipping and yet still have yet to send them. I truly think this company is awful.

Much like most comments, my emails are being ignored. I was provided a partial credit for underwear that wasn't sized properly but the credit wasn't enough to replace the two pairs that didn't fit. I have not received a response from them since. It's disappointing because I thought that the boxers were a nice material, but after seeing so many reviews I'll be avoiding this company moving forward.
As an aside, I also had the same issue that the items took a month to arrive because of items not being in stock.

This is a review of one-off purchases from Knotty Knickers, not their subscription (plenty of poor reviews on that available!).

I've ordered from Knotty Knickers a few times over the years, in the hopes that they would improve over time but sadly they have not. Their underwear is sized really small and has very little stretch - I have to order 3 sizes above usual for these to fit! The quality of product is poor, a lot of loose threads and wonky stitching. For the price it is definitely not worth the money.

On their website, Knotty Knickers claims to have a 14 day money back guarantee so that you can make sure you get the right fit - however, they will only offer store credit, and this will not apply to any offers or sale items, so calling it a 'money back guarantee' is just a lie.

Further, when I contacted asking for a return/refund within the 14-day period, they ignored my email. On following up a week later, they replied agressively, claiming I 'missed' their email, forwarding a screenshot that showed they'd input my email address incorrectly. Further correspondence ended with them just resending generic, auto-generated responses and ignoring my questions/queries. Extremely poor customer service and unprofessional.

Overall, would not recommend Knotty Knickers, even for one-off purchases. Low quality, poor customer service, and just a total rip-off.

DO NOT SHOP HERE - POOR CUSTOMER SERVICE. POORLY MADE ITEMS. REFUSED REFUND AND COMPANY DEMANDED ITEMS TO BE RETURNED, AND THEN REFUSED TO PAY TAXES. HAVE HAD A PAYPAL DISPUTE OPEN FOR WEEKS NOW. DO NOT WASTE YOUR TIME OR MONEY!!!!! SCAMMERS!

Awful - ordered several pairs in a size medium and only a couple fit. Some are too big and others too small. Offered credit note so ordered boxers in small (because originals were too big) and same design but different colours are all over the place. What's more is they recommend hand wash. Even the ones that fit look awful because of the cut. Don't waste your money. Cheap and nasty