Knuffelwuff Reviews 

Beds are way smaller than expected and quality is so poor. The bed tore after 2 days. The bed is not even straight any longer and our big Akita cannot even fit her legs in it. Absolute disgrace. Never again Knuffeldouche

Do not buy from this company the beds are smaller than expected and tore after 3 days

Warning!!! Please stay away from these. They are a massive con. Pointless going in to my personal experience but they are absolutely incompetent. If you are ordering something from them don't expect it soon and then if you want to return something don't even bother. You will pay to return and then the German customs will send it back because they won't go pick it up. This means then they don't have to refund you. Bad experience. Never will use again.

The bed was fine for 2 months Unfortunately our cocker spaniel found a weakness in the the stitching and pulled the seam apart with great ease. The company refused to acknowledge that there was a defect even after we showed them photographs of the frayed area. Very disappointed in the service

We ordered and paid for 3 dog beds, only 1 arrived,but invoices states 3, have tried to call them and the number doesn't work, also sent them an email and still waiting on a response, if you buy anything from this company, please make sure you pay on your credit card, so you can claim the money back when they try to scam you, avoid at all costs!!!

We ordered two dogs beds and only received one! Two is stated on the delivery note, two was paid for, however only one dog bed arrived in the box.

They do not respond to emails and they do not answer the phone! We’ve been conned out of £105!!

We purchased a large round bed for a greyhound,£75 seemed expensive but we thought we were getting good quality. In less than 12 months the cushion disintegrated. I contacted the company to purchase a replacement, to be informed they don’t do replacements. I complained as without the cushion the bed is useless, the cover is fine. I have been informed fault reporting must be done within within 6 months. For a £75 dog bed to be rendered unusable in less than 12 months is disgraceful and the customer service has been poor.

Extremely poor customer service - emailed requesting information due to an extended delay in arrival of an order. The response was basically “not our problem, track it yourself”…very unimpressed

This ‘company’ is a con. The product sent was completely wrong. We had to pay £20 to return it to Germany only for them to not accept it. £100 wasted In total, plus hours of phone calls and emails. it’s not a legit company. Beware.

Order uk80960

Dog bed it’s nice but quality and customer service is terrible.

We purchased a xxxl bed around 10 months ago and already it has ripped and torn just from wear and tear. Not been chewed.

Spare covers cost almost as much as an entire new bed.

Contacted customer service to be told you only get a 6 month guarantee so not willing to help.

You would expect a dog bed to last more than 10 months!!!

I was just hoping for a new cover or at least some sort of discount based on the fact a dog bed costing over £100 only lasted such a short time. VERY DISAPPOINTED!

Do not use these there are much better out there.

I bought 2 of these dog beds 6 months back and after my 2 Labradors who are now both 11 and sleep more often than not, I can only rate the longevity of the beds as average to poor. The inner sponge mattress is fine but the covers haven't lasted with both covers splitting and the black base cover utterly poor, and tearing within the first couple of months. Now after 6months the zip has now broken. I wouldn't waste my money on these fairly expensive beds again. Disappointed.

I tried to order a Knuffelwuff bed for my labradoodle . However, it seems I can’t! I, like thousands of other people here in the UK, live in a rural area where we don’t have a street name or house number. We do, of course, have legitimate addresses with postcodes and we do get deliveries from all over the world via every delivery company you could mention - to our door. But, it seems that Knuffelwuff cannot send me a dog bed because their system can’t cope without a street name and house number. I thought Germany was an advanced country! In the words of a well-known British comic the response from Knuffelwuff is “Computer say no” 🤣. Having read a lot of these reviews I’m actually quite pleased I haven’t been able to acquire one as it seems Knuffelwuff are not only incompetent but they sell shoddy, inaccurately described products.

I ordered a Crispino XL bed for my Spanish Water Dog. Website says the bed is "particularly hardwearing... even with particularly lively dogs". I put the new bed down on the floor and within LESS than 5 MINUTES of my dog exploring his new bed the corner material gave way and the piping came out. Tried to ring Knufflewoof in Germany but they have an answer phone saying only contact is via email. Really poor quality and website information is misselling the beds.

Shocking company to deal with, I ordered two dog beds totaling over £200 and did not receive the products or any updates for weeks. I emailed them for which each time it took a day to reply and they were very wishy washy never just giving me the answer I wanted. Still battling with them to get a refund currently.

I bought an orthopaedic corner bed and was delighted with it apart from the fact that the velcro on the removable cover was coming away at the corner. I emailed them and they replied promptly that I could get one from their web shop. I replied that having spent £136 on the bed I expected it to be replaced. I was pleasantly surprised when they emailed back, again promptly that one was in the post and it arrived a few days later. 1 satisfied customer!!

Appalling. The site says it offers 24/7 support which is false advertising. I ordered a bed for my new puppy specifically because I needed fast delivery. It was first delayed and then delivery failed. As it is a german company I asked them for assistance to help me get my parcel back as I wasnt able to speak German to communicate with the delivery company. After several attempts at contacting them they sent an extremely unhelpful email a few days later saying that they had no control over the parcels delivery. I asked for a refund and they refused despite the site saying refunds are guaranteed.

I have no ability to get the expensive dog bed I ordered nearly 2 weeks ago and my dog has had to sleep on blankets.

Please avoid this company!!!!

Ordered from them rather than elsewhere because of the delivery timescale of 3-5 days and I needed a good quality bed for my dog who is now 5 weeks pregnant.However it's now day 10 and still no bed! Tracking info available from today shows the bed still in Germany.Not at all happy.

READ THIS FIRST - DO NOT USE. Measurements are completely wrong, delivery timescales are wrong, customer service was appalling. I now have a dogbed that I cannot use & am refusing to send it back at my expense. If they have sent the wring item then they must replace it.

I ordered a dog bed from this company having taken note of their 'easy returns policy'
I mistakenly ordered a much bigger size than needed and the bed is so heavy I can barely move it. I have contacted them to return but it has not been possible as they do not have a method which makes this 'easy'. It is more expensive to send back to Germany than the cost of the item and they had no suggestions as to how to return it another way. Customer service not helpful and their 'easy returns' does not exist. A misleading website

I read all the reviews on here after I purchased the most expensive dog bed I’ve ever brought! I scared myself with the reviews.

What we got to understand is we’re in the UK and recently left the EU, so imports were going to be a nightmare at first. Hopefully this is all sorted now.

My personal review on this company.
First impressions the website looks spot on and the beds looked out of this world! I needed a orthopaedic bed for my 13 year old spaniel, and big enough for his 8 month new brother to fit in.
The sizes and ranges were extensive.
So I thought yeah I’m going to order a decent bed for my fur babies.

Ordered on the Sunday it’s Thurs morning and my oldest dog is in it asleep as we speak! the tracking email to my doorstep I was able to track! couldn’t believe how quick it came! well impressed!

The bed is AMAZING!!!! looks very expensive and plush! The size is fantastic for my 2 medium dogs! the fabric is lovely, the colour is lovely and the mattress is lovely for my old boy, firm for support but comfy!

Didn’t need to contact customer support as I’ve had no problems what so ever…!

I was hesitant but I’ve got no reason to be with the service I’ve received.

I was waiting to see what this bed was like before ordering another one for the boys night time bed and I have no doubts in doing so!

thank you knuffelwuff for popping up on my dog bed search on google! Glad it did! :))

Very Impressive!

Keely :))