Eastman Kodak Company Reviews 43

No stars!!! Their printer sucks and the pricing is way over the top when it takes hours to calibrate the print head. Please as a customer of convenience for putting up with it over the years, do not and I repeat do not waste your money!!!!!! They're useless and not worth your chump change to stay in business. When I asked for help on their product, I was advised to go look online and no longer offer help on their printer Kodak ESP 7 AIO! WOW!!!! It is your product PEOPLE!!!

A dead horse wanna be printing company.

After finding that the (expensive) cartridges do not last very long, the print quality is poor and the WiFi connection is unreliable, I decided to replace this printer with a cheaper, B/W laser by another manufacturer. I thought I would keep the ESP 1.2 purely as a scanner. As the printer/PC connection is 'dodgy' (both WiFi and USB) I investigated scanning directly to an SD memory card and was pleased that the ESP 1.2 could do this. However, when I tried to do this, the scanner went through the motions but gave an error message saying it had failed to scan to memory card. I give up. Do not waste your money on this poor machine!

Do Not Trust Kodak for Printers
I bought a Kodak ESP 7200 printer and it has been absolutely dreadful. It was not cheap but promised lots of printing from the (very expensive) cartridges. This was a complete lie. I would estimate about 4 or 5 black/white pages before the warnings came.

DO NOT TRUST KODAK. Useless

I used to have kodak printers in the past and then they stopped making printers. So when i saw a printer made by them in a large store i bought one mainly because advertised all over the box it said Free ink for 2 years as the printer was more expensive and i live on a pension & diability benefit i though i could afford it if i didn't have to buy any ink for 2 years, After installing the printer i noticed that there was one duel ink cartridge as i knew that was not going to last for 2 years i contacted the company who said that only applies to the USA & canada. even though i bought it in England and sent pictures of the box i did not get any free ink after the first one.There must be something illegal going on here as i bought the printer but have not been able to use it for 6 months as the ink costs £40. I feel cheated and Kodaks once proud name is tarnished in my memory

My beloved printer broke down, 2 looong hours later, it was established that it was broken and I needed a replacement. It took 4 days and many live chat’s to place the order. Then they had a problem with my address, so I am still waiting nearly a fortnight later. They keep promising email updates (that never arrive), when I phone them they just apologise and tell me to wait ‘some’ more. When I phoned today (after holding for 10 minutes), I was told that my order may just be cancelled! It seems that correcting their mistake is just too complicated for them. Would not recommend dealing with Kodak directly to ANYONE EVER!!!

I would give a minus ZERO or negative STARS if the system would let me.

Do NOT waste your time and make sure to lock your cash and credit cards away. My printer was shipped without ink when there was suppose to be ink packets in the box. Their personnel can not decipher Walmart.com's orders/receipts. So far their personnel is unable to read Walmart.com's receipts aka orders, the emails from Walmart.com, the dates from Walmart.com, or recognize the pictures in the Walmart.com A's order forms. YES, you read that right a company founded on pictures and photography can not recognize that a big company like Walmart.com might use graphics and pictures on their orders (receipts) instead of a big black and whits blob.

So I was asked to print out Walmart.com's receipt and take a picture of it - when they know my new printer has NO ink. And it gets better than that. I am asked how about I print it out and make a copy of the receipt and fax it to them. Like I said, don't waste your time!

I have always regarded Kodak as a the guru's of imaging etc. I have owned many Kodak products over the years. I had a Kodak Hero 5.1 printer which failed and I subsequently replaced it with a Service Upgrade model Hero 5.1
This one has failed so I contacted Kodak Technical Support and to be fair the Technician took me through Print Head Cleaning but after this failed he suggested another Service replacement.
Unfortunately the Hero 5.1 was no longer available and I was advised the Kodak ESP 1.2 had a similar specification.
As I had lost many days, from promised return calls from Kodak of which none transpired, by the way !
I eventually ordered the Kodak ESP 1.2 and paid for Express Delivery 1 -2 days delivery @ £4.95 on 12th December it has only just arrived this morning 16th December e.g 4 days later. I opened all the packaging only to note that the Print Head is missing. Having spoke to Kodak Customer Services they are telling me I need to order one. Does this not sound like having a car sent to you without wheels ?
I am currently on hold with Kodak at 7p per minute x 44 minutes.

I am now wishing I took the advice from an irate Kodak printer customer. He listed a video on Youtube - How to fix a Kodak Printer he then proceeded to explain about all the hassle he'd had getting a fix for his kodak printer and then took a lump hammer to his printer !!! Enough said I feel . Still on hold 55 minutes and waiting ......................

I hardly use my printer - C310, but when it decides my cartridge is empty, there's no way it'll print another page even though the last print was perfect - no fading. Also, when the colour cartridge runs out, it won't even print from the black cartridge. I'm going back to HP when this packs in!

I bought a Kodak printer ESP 3250 last year. It has broken down 3 times now due to a faulty printhead.The first time after a long time on the phone I was promised a new printhead would be sent as the printer was under warranty-it never arrived.Eventually after much chasing they did said a new printhead and I changed this and the product worked for a few months until the problem recurred. again after some chasing I was sent another printhead which fixed the problem.Unfortunately this problem has recurred and now the product is out of warranty Kodak are not even willing to reply to my emails.I bought this printer as it supposedly has cheap ink costs-not true as when it was working it got through far more cartridges than I have ever known for a printer.Check out reviews for this product on Amazon and the customer service others have received-I will never buy anything from Kodak again ever! Dreadful service, garbage product!

I bought a printer (£80) about four months ago and it has just gone wrong. After using their on line help I could still not get it to work. Next I used their Web Chat facility, they could not get it to work and said they would replace printer with a refurbished model. I was not entirely happy with that. Would it be all scratched, how much use had it had compared to my little used printer? etc. Anyway decided to go ahead after reassurances. New printer arrived but is completely different model, no ink in it and the inks are more expensive to buy. Why did they not mention this in their web chat.

I wanted to speak to someone but there help line is only open Mon - Fri 9.00am till 6.00 pm, how are working people supposed to access this. I cannot use a phone at work so that is really no good to me. What about working saturdays or a late evening? This is not the way to retain customers and because of this I have returned the replacement printer and bought a different make. Is this perhaps the reasons why they have filed for protective bankruptcy. I must be honest and say they were always polite etc and quick in turn around, but why oh why would they not repair my machine and return it, i would have ben happy with that. Very poor would not buy again form them for this reason and obviously their financial state does make you wonder if they will be around to refund in the future if something similar was to happen again.