Kohl's Reviews 

I went to the checkout to return one item. There was over 20 people in line. The new procedure is to go through a ridiculous maze that ends up at the registers,where you do a return; purchase merchandise; return Amazon ,etc. If it is an Amazon return, the cashier has to go to another area to put it away. What used to be a 5 minute procedure now takes 20 - 35 minutes. Whose brilliant idea was it to make these changes? It was my 2nd experience with the new system and both were super bad experiences. You have lost a loyal customer. I don't have time to go through your maze. My time is too valuable. I will go where I can get in and out quickly.

I placed an order on 12/7/2025 and one item was delivered on 12/12/2025 but the other one was not... So, I called Kohl's customer service and the auto info stated that my order was completed but it was not.
I spoke to thier rep and she stated that USPS had the order.. So, I called the post office and ask them why they do not deliver my package, pos office stated that a label was created on 12/9/2025 but Kohl's warehouse has not informed them to pickup. The order was for the same two items. So, Kohl's lied about my shipment. I have to wait until 12/15/2025 to call Kohl's back. That is the shipping time frame. Why would they not shipped the whole order?

I ordered and paid for a 24 inch Santa and they sent me a 12 inch Santa!! They lie, only have chatbots for customer service, and made my return incredibly difficult!!

Kohl's has become the worst store imaginable with a dishonest and ridiculous overpricing system that makes one believe that they are getting a real bargain by using the percentages off and Kohl's Cash. In fact, you can find almost all of their name brand items at other stores for less money without 'discounts'. Their Customer Service for online purchases is appallingly subpar and their delivery times so slow that by the time you receive the item you may no longer need it. Goodness help you if your package is lost at some point in the shipping process!!! They will make you wait an additional 2 weeks before they will resend the order (and at this point the item is usually out of stock) or refund you. The store used to be great for basic items but they continue to try a be an upscale retailer. They are not. And never will be.

My online order was lost and I contacted kohls and they told me on 2 separate times that I had to give it more time even though tracking showed no movement. Today I contacted customer service again and asked for a refund. I was told they would send replacement order but I insisted on a refund. Now I have to wait 30 days for refund. That means they have kept my money for over 45 days and I have nothing.

I ordered 5 items on Nov 30. 3 were received on Dec 8th the other two still show waiting pick up as of Dec 2nd. Told on the 10th nothing they can do until after the 10th which is the end of the delivery window. On the 11th told nothing they can do until 2 days after the delivery window to reach back out on the 12th. Refuse to allow to speak to a supervisor and no resolution at all. Just looking for a refund on items not received.

I ordered a golf Nike shirt online for a Christmas present. Upon opening the shirt noticed that the security tag was still left on it. I went to the store and they removed the security tag, Not I am sorry or even to be offered something to compensated for having to drive to the store. Then as I got home and was wrapping the shirt noticed there was ink on the back of the shirt. Needless to say with Kohls prices as high as they are you would think they would double check products before sending out! Now I have to go back to the store for a second time. So I am to say the least very upset and will think twice from ordering from Kohls online again.

I’m giving 1 star because I have received some of my orders just fine. Today I got a notification that my order was delivered. I immediately check considering not 1 of my 3 dogs barked per usual. Nothing, I try to file a claim with UPS (which was an option on the delivery message). Then it says I couldn’t file a claim for that. So then I go online to Kohl’s and speak with a customer care representative, only for her to ask me al my details and then say unfortunately they can’t refund or replace my order because it was the correct address and to reach out to my bank to dispute it. I offered to send pictures of my porch after sending her the screenshot of pictures of my alleged order picture from the delivery. I spent almost $1500 this past month and I’m seriously considering taking it all back. Only I never ever want to step foot in there again. I’m thinking a class action lawsuit at this point.

The worst customer service I have EVER dealt with.

It was very hard to order on line, very confusing.
A relative's address kept popping up when I tried to
use my address . Eventually I was successful.
As far as the store is concerned, many sizes aren't available and the clothes are a bit unorganized.

Wish I could rate Kohls NO STARS! Reps are overseas, don't understand the English language, can't answer a simple question without needing to review and put you on hold indefinitely! Seriously, why answer the phone if you can't understand the language and can't help? All I wanted to know if my return was processed? Guess that's a HARD QUESTION to figure out!!! Never shopping here again! They charged someone else's card and are using 2 credit cards? The response was "We are at our busy time of year, someone made a mistake." Seriously? Yep, that's why I called. So what are you going to do about it? CRICKETS CRICKETS CRICKETS....PUT ON HOLD....and when I got upset they remind me we are on a recoded line....RECORD THIS *&^%

Worst customer experience ever !!! Placed and order , later in the day got an email saying my order had been cancelled( that happened 7 times). Tried contacting them 3 times in chat , 1 in person and twice by phone and they all just gave me different excuses of why it was cancelled. Told me to contact my bank ( did that and everything was fine , but still tried a different payment method), was told because of the phone #so I changed that , later they said to reach out to them after thanksgiving , did that and they ended my chat as I was reading ( not even a minute had passed ) one of the calls also left me on hold when I asked for supervisor . No one helped me , they only kept saying how sorry they were for the inconvenience and would do their best to help. NO one actually did , they just gave excuses . Waste my time and really upset me !!

Upset about return policy. I am going out of my way to avoid Shopping with them. They took all of my Kohls cash and any other discounts for a return that was half of purchase.

Kohl's.com could not figure out how to retrieve (return) 3 very bulky boxes of Savavieh bar stools. After getting put off over a 3 day period over the phone, I called the local store told them of my dilemma. The very nice lady was sympathetic to my situation and said for me to bring the boxes in the front and if there was a line, go up to the desk to request assistance. I rented a truck and took the bar stools to the front, one by one. Once all was inside I went to the desk to seek help and was told they could help me, but I had to go get in a line that was serpentine and went 40 or 50 feet. Wow, insult to injury. No guessing how this ends - closing the acct.

Worst customer service for online commerce. Literally the worst.

I ordered Christmas gifts for family and some foster kids that I am sponsoring for Christmas during the Cyber Monday sale. Kohl's split the order into 6 different boxes. The first box arrived today. In the box was a very, heavy cast-iron pot with 2 toys and a tween nail care set. The nail care set was crushed with its contents all over the bottom of the shipping box. Who packs a heavy item with fragile ones without putting the fragile ones in a separate box? I called Kohl's. The phone tree is ridiculous to get to a real person. The online chat option wasn't working either. I was told, "you can go to the store IF they have one and exchange it (minimum of a 3 hours roundtrip drive to the nearest store in good weather and it is currently a blizzard so it would be 6 or more hours of traveling) or we can process a replacement but if you don't wait for the rest of the order we cannot help you with any other damaged items." I was told the rest of the order could take until Christmas to arrive. These are Christmas gifts with some of the items needing to be mailed from my end, which means there won't be enough time for them to make it for Christmas. This is NOT customer service! I paid for undamaged items, and I should not have to wait for the other 5 boxes to arrive to file a complaint for the damaged item(s). Their Kohl's Capitol One credit card also will NOT warranty items like a normal credit card does, so avoid this as well. Definitely, NOT a good experience, and I shudder at what I'll find with the rest of the order, since there is another cast-iron pan and fragile toys and jewelry still in transit. I will NOT be able to get a replacement in time to mail it for it to arrive for Christmas. The closest store is over 80 miles from my home! Gas is $3.49/gallon. I get a maximum of 20 mph in good weather and far less when the top speed is 25-25 mph. So I will have to miss a day of work to return the item to the store (if they have one in stock, which may not be the case, the representative said there was only one left at that store) and pay for a tank of gas and risk my life on the treacherous roads, or NOT have a present for the tween foster child. For shame KOHLS!!!! Do better!!!!!!!!!!

Bought a few items in an order and earned kohl's cash. Used the Kohl's cash to buy more things. Turns out they sent one product of the first order completely wrong. I went to the chat to try to get things right, the item is no longer available and they sent me "again" a wrong item according to the e-mail of the purchase. I tried to cancel and get a similar item...but they "can't do anything, because the replacement, which is wrong again was issued" Moral of the story, they will refund me, the item that I bought is no longer available, the price already went up and even if I get the same price, since it will be a separate order I will lose $15 kohl's cash that will be out of pocket since I already used it. Customer service is very confused and not helpful, just keep repeating that "it is all they can do". Terrible experience. Will not buy there again and strongly recommend people to not buy there again

Ordering online is easy. 30 minutes later, trying to cancel that order is a nightmare. Their online chat keeps taking you back to the same place. When I finally called there were no options to cancel my order. The service person said I would just have to refuse delivery and they would refund my money. What a waste.

Kohls is the WORST website I’ve ever used. Pointing out 1 thing seems impossible because every single thing is wrong with it!!

I made an order and sent it to the wrong city and state it was returned to the store. I called them. They told me they would refund the money on the debit card on the gift card that II made an order and sent it to the wrong city and state it was returned to the store. I called them. They told me they would refund the money on the debit card on the gift card that I used. I never received it. I spoke with five or six people. Five or six times in the past three months still haven’t received it. The last lady I spoke with told me she’s sorry that everybody was giving me a different story that I would receive my card my gift card by November 28 and then the rest would be refunded to my debit card which never happened she also told me that she would give me $40 cash immediately for the inconvenience in my card will be in the mail and here by November 28. I never received it. I called them today the gentleman that he spoke with the supervisor and at the $40 was my refund well I spent more than 40 I have probably spent seven or $800 since then on Christmas presents. That’s not what the lady told me they told me they record the conversations then the supervisor needs to go back and listen to all this conversations so now I will be contacting the Better Business Bureau and I will be going to core over a $53 order even though I spent seven or $800 since then because the customer service was so rude and lies constantly to me and then for the gentleman to tell me if I stay upset, he will discontinue the phone call. Well they don’t have to worry about it. I am closing my account. I will not spend no money with them and I will be taking action