Kohl's Reviews 

Password login is a nightmare. At first I thought I just kept forgetting my password. Then a wrote it down and still was told it was incorrect. They’re system needs improvement!

Back in Sept around the 18th I was visiting a sick aunt for the day no clothes or anything 6 hour drive she passed while there, I went to Kohls purchased a couple new outfits for the stay and the funeral. Went to Saphora got some makeup and the clerk was telling about the spend 95 on the samples perfume get a big one free so I purchased it. Went home used the samples went to purchase "My free one" and the coupon had it expired on Sept 5 - 14 days Before I purchased it. Today I reached out to customer service and was told they cannot help I have to Drive 6 hours back to the original store!!! Are you Serious I have been a loyal customer is Kohls for many years and do believe I will be canceling my card.

If I could give them a zero I would. I ordered clothing for my husband’s winter trip and it did not arrive. Kohls uses UPS and it was not delivered yet Kohls has not refunded me. Their customer service is horrendous and unprofessional. Im out over $150 and all because the UPs driver dropped off my package in some random spot, not my home, and they call it proof. I will never purchase anything that requires delivery feom them again. Zero help AVOID THEM AT ALL COST BUT IT WILL COST YOU.

I bought a lot of things from Kohl’s over this Christmas holiday and I had to return quite a few things every time I return stuff they gave me less money than what I bought it for and they also gave me Kohl’s cash not money back money back. I know for sure, I did not use Kohl’s money. They don’t care they’re not helpful. They just continue to rip people off by buying things returning them at lesser value than what you paid trying to push Kohl’s cash on you and then people re-buying the same items where they ripped off other customers.

I am sharing this experience to highlight a gap between policy and fair customer outcomes.

I purchased a suitcase from Kohl’s on December 1. It was used once and immediately showed a defect with the telescoping handle. Store staff confirmed it was eligible for exchange, but the item was not available in-store. When I asked if a replacement could be ordered as part of the exchange, I was told this was not possible and was instead advised to repurchase the item online at full price, 269.00, and then exchange it. This would have required fronting several hundred dollars, which is not a reasonable expectation.

The only other option offered was a return, but that would not have made me whole because previously earned Kohl’s Cash would have been deducted, even though the return was due to a defect and not customer choice.

While employees followed policy, the policies themselves did not provide a fair resolution for a defective product within the return window. In situations like this, customers should not be financially penalized or forced into impractical workarounds to resolve a manufacturer defect.

Bought 3 men's items, 3 t shirts , Hanes 5 pack underwear, 3 pack of dress socks, total $106. Same items on Amazon were $55. Never shop there again. Can see why nobody was shopping in the store .

Kohls is horrible on every level! From tech that flashes from free shipping and then charges you, Kohls cash is always a nightmare, quality is awful with higher prices to worthless customer service! If I were the CEO of Kohls..the first thing I would do is follow Wal Mart's way of thinking! Get rid of Kohls Cash and offer rock bottom prices at all times equal to the junk you sell! Hey CEO, do something! Maybe start by reading mostly 1xstar reviews....only the really awful have reviews this bad!

I spoke with one of the most unprofessional customer service representatives. All they said was, "We can’t help," and when I asked to speak with someone to file a claim, they told me that if I wanted to speak with someone else, I could hang up and call back. They also said that Kohl’s doesn’t have a customer service email or claims department, which I find unacceptable.

For some context: I purchased a bed frame online. The estimated delivery date was initially shown as the 6th to the 9th, but after one day it was changed to the 15th–19th. I needed the item sooner, so I called to cancel the order because the website did not allow me to cancel it online

Called customer service to change the phone number on my rewards account. Only able to change address online. Chat option could not help and two calls to customer service did not help. Asked to be transferred to a supervisor and was sent to a survey instead. I was told they would need to text me a confirmation number and the number I have is under someone else's name. I've had the number for eight years. I will be closing my account at Kohl's and never walking through their doors again. This is not the first time I have had trouble with their customer service over a very simple thing.

their order verification system by only offering to send a text messages is a disaster for customers who don't have a cell phone contract in the US like us. So much wasted time with incompetent customer service and non flexible ordering system.

We purchased a robot vacuum for Christmas. The package never arrived and we opened an investigation with UPS. It's now been a month. I have called Kohls multiple times to try and get a refund. They said that they can't refund the order because they show it as delivered, but UPS shows it as an open investigation. Kohls' advice was to dispute it with our credit card company. Now we have to wait to see how the charge back goes with Capital One.

When did Kohl’s cashiers stop bagging purchases? I had an armful of clothes and some bedding and after the cashier rang it up, and I paid, he just shoved it all at me. “Did you want a bag?” he finally asked. “Please,” I replied. So he handed me a bag and I had to load it all in there. THEN, when I got home, I discovered that he hadn’t removed the security device off of a sweater so now I have to take it back to have it removed.

Very disappointed. I used to really like Kohl’s but I’m done with them.

12-30-25 NO PRODUCT, NO KHOL CASH, NO RESPONSE FROM SUPERVISER: LOST MONEY LOST TIME
UPDATE 1-12-26. FIRST AND LAST TIME SHOPPING AT KHOLS:
I WILL CONTACT KHOLS AGAIN:
My experience took 1hr and 46minutes of exasperating useless on line with customer service.
Twice i provided all info, n placed an order and provided my Khol Cash reward. The secure line for providing my credit card info was done twice.
Returned to customer service and was told my three digit code was not correct.
I just completed a transaction with another company and purchased a $395 vacuum cleaner with my card. NO PROBLEM.
The khols on line associate requested i placed the order a third time I refused after this fiasco.
Demanded a supervisor who was useless and did nothing and REFUSED TO EXTEND MY KHOLS CASH OR PROVIDE A NEW ONE TO SHOP AT THEIR STORE DESPITE WASTING MY VALUABLE TIME AND LOSS OF KHOL CASH. POOR CUSTOMER SERVICE IS AN UNDERSTATEMENT. HORRIBLE SERVICE,.LOSS OF 2.5 HOURS OF MY TIME AND MY KHOL CASH.

I purchased a gate with a $50 gift card. They intercepted the delivery because entered the wrong shipping address. It’s been almost 2 mos and 6 phone calls, I still haven’t received a refunded gift card. Everytime I call they tell me 7-14 days. I even tried to get help at a store and they gave me the same customer service number I already have. Still nothing. I’m canceling my account and credit card after 20 years

Terrible customer service. I spent 55 minutes on the phone, and this was my fifth time contacting Kohl’s about the same unresolved issue. The rep Abbey couldn’t help and transferred me to supervisor Lew, who was completely unprofessional and disconnected the call without resolving anything.

Hanging up on a customer after nearly an hour—especially after multiple prior calls—is unacceptable. This experience was frustrating, disrespectful, and a huge waste of time. Kohl’s customer support clearly does not value its customers. Very disappointed and reconsidering shopping here.

Was online shopping for last minute Christmas gifts . Saw something they had in store available for pick up . I ordered it . Never got the email saying it was ready to pick up . It turns out they no longer had in stock . They then said it would be available by the 24th . Christmas Eve came and it was not available. I requested to cancel the order and they flatly refused . They said they never under any circumstances cancel orders . Even though they told me it was in stock and available, and had no idea when I would be able to get it .. they said they simply will not refund money . So now I am at a point where they are keeping my money , $138, until the manufacturer sends them a new shipment . No ETA . Talked to a supervisor and they could care less

Not necessarily this particular store but…I bought a ring for my daughter and needed to exchange the size. Since it was an online order and the item is not in stores, I have to return it and reorder the correct size. The ring is no longer on sale and is now $70 more. Customer service did nothing to help and refused to exchange it. Any other store would have done an even exchange for the same item.

Placed order for kohls gift card on 12/14. On 12/24, card was not received. Called CS and was told it needed to be verified. A lot of good it did one day before Christmas. Maybe get some Americans to do the call center. Will not be using Kohls again.

I made an online order on Kohls website on December 15, 2025, for $31.78. My order remained in fulfillment through December 21st, so I had an online chat with a Kohls representative on December 21st, expressing my dissatisfaction with the slow order. On December 22nd, at 3:58 p.m. I received an email saying my order was "ready for pickup". Also on December 22nd, a $31.78 credit appeared in my bank account. I picked the order up on December 23rd, which I found to be cheaply-made. I later learned on December 24th, Kohls had deducted $31.78 from my bank account! This is a bait-and-switch transaction! I will be returning the items for a refund, and will never shop at Kohls again!

trying to checkout as a guest both on pc and smart phone just has you going in circles despite confirming your address and debit card. TERRIBLE