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A lifestyle store with skate heritage - Established in 1987. We partner with many of the worlds leading brands with multiple stores based in the heart of the UK.
The Burges 18-20, CV1 1HL, Coventry, United Kingdom
2.2
10 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Terrible service
Ordered a pair of boots with premium delivery.
Conformation was received but no delivery date, waited a few days before emailing to see when they would be delivered to receive an email saying they were no longer in stock due to a “system error” and a refund would be issued in the next 5 dsys.
Total lack of customer service and communication.
Would not recommend or use their shop again.
Terrible customer service. Having waited 10 days for my order to be despatched I have now contacted customer service twice to cancel the order. No response. Avoid this retailer
Bought a Kong ball and my son's pit had it broke open within minutes.
Reply from Kong Store.
Hi Lisa,
Unfortunately, it seems as though you are trying to review "Kong" the Pet toy company? We are not affiliated with this company as we sell clothing and footwear. Please see our website for the products we sell - www.kongonline.co.uk.
We would kindly ask you to withdraw this review from our page :)
Kind Regards,
Kong Online.
Bought a pair of Nikes for Christmas late last year , was very happy with the speedy delivery
Reply from Kong Store.
Hi Tom,
Unfortunately, it seems as though you are trying to review "Kong" the Pet toy company? We are not affiliated with this company as we sell clothing and footwear. Please see our website for the products we sell - www.kongonline.co.uk.
We would kindly ask you to withdraw this review from our page :)
Kind Regards,
Kong Online.
My partner used her lunch break today at work to collect a pair of shoes I ordered in store on Sunday for a collection Tuesday scheduled by a member of the team.
Upon collection my partner got told the shoes weren’t available due to a miss communication between Leamington store and the Coventry store. They got sold yesterday after already placing my order on Sunday. I got offered a refund however I don’t believe this is quite enough in return.
I’m really disappointed about this. It’s wasted my partners time today and my own time after a poorly organised transaction.
Gutted to write this as I actually think the store is top quality , the staff are very welcoming. And I enjoyed my experience shopping on the Sunday.
I bought my miniature Daschund a Kong toy on 29 Sept 2022, within 10 minutes it had come apart.....I sent photos of copy receipt and item to Kong UK on same date and had no response whatsoever. Very poor quality toy and even worse customer service.
Reply from Kong Store.
Hi Kath,
Unfortunately, it seems as though you are trying to review "Kong" the Pet toy company? We are not affiliated with this company as we sell clothing and footwear. Please see our website for the products we sell - www.kongonline.co.uk.
We would kindly ask you to withdraw this review from our page :)
Kind Regards,
Kong Online.
customer service contacted since 2020.regarding plastic in toys very little response. in the beginning yes but now nothing
Reply from Kong Store.
Hi Mette,
Unfortunately, it seems as though you are trying to review "Kong" the Pet toy company? We are not affiliated with this company as we sell clothing and footwear. Please see our website for the products we sell - www.kongonline.co.uk.
We would kindly ask you to withdraw this review from our page :)
Kind Regards,
Kong Online.
It seems this business sells items that aren’t actually in stock. I placed an order and had to chase them on what was going on. I received no reply until a cancellation notice came through five days after I placed my order. There was a very vague explanation about not having enough stock. I would strongly advise against ordering anything from this shady business.
Use mutilated dogs in advertising campaigns
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