Konnekt Reviews 

OMG Konnekt was exactly a it was described. Easy to order, easy to connect and such a lovely experience for my 92 year old aunt who has never used a smart phone. She get so excited when she can see me while we chat and I love her big smile at the end of the call.

I've had my Konnekt video phone now for almost two months. My hearing is less than 3% in one ear and doesn’t exist in the other, so using a normal phone is impossible for me. With a super powerful hearing aid in my only working ear I can just understand voices I'm familiar with, sometimes, with a lot of concentration.
I have had the NRS available for over two years but preferred not to use it unless it was an emergency: don't like the idea of going through a third person, especially with confidential information.
As a result, I was cut off from most people except those I met in person. Even then I often have to use a transcribing program to understand them.
Since I have my Konnekt video phone, things have changed dramatically. I can now use the phone almost exactly as I used to before going profoundly deaf. The captioning appears to be instantaneous and accurate - only some odd place names it has problems with. It even censors bad language inserting asterisks for the said word. (Smart people can work out what was being said as usually it starts to show and the number of asterisks is the number of letters in the word.)
I extremely happy with and it learns regular callers speech quite well. I have the loud base boosted speaker which makes it easily heard in other rooms and outside and talking on the phone. The captioning is almost completely in sync with the audio so it makes it very easy to understand, even without the video. I have only had one video call to date, as I get by perfectly well with just audio/captioning, even when ringing numbers for businesses and going through the menu options; the dial pad stays on the screen all the time, which is excellent.
The buttons are large enough to see without buttons, even when the entire 40 possible are used: the more people you put into the speed dial, the smaller the buttons get.
Konnekt people are extremely helpful and guide you through the entire process of setting up your phone for you. It comes with all your presets numbers and you just plug it in and either connects to your computer by Wi-Fi, cable, or it can come with its own Wi-Fi router.
Despite having a computer network I chose the latter, because it gives me more options. If I go on holidays or have to be away from my residence for a while, I can take the phone and the Wi-Fi router with me.
The phone itself id large and has a stand or it can be mounted on a wall or such. I have it mounted over my work desk as there was no room on the desk.
All maintenance is done automatically over night, so you have nothing to do. (If you are a tech wizard like myself then you can do entries, etc. and change Wi-Fi networks, but the normal user doesn't need to do this as Konnekt doers it all for you, including any upgrades of the software.
To me it’s more important than my computers, as I can speak directly to people instead of having to rely on e-mails being replied to.
I do have the handset as well, but for most calls I use the external speaker, but it does enable private calls (at least what is being said to be can't be heard.)
9.9 out of 10.
Garry

The team was fantastic in providing support to set up the videophone to meet our requirements. They went above and beyond to ensure that the videophone worked effectively. Videophone interface is uncluttered and simple to use and very useful for family to check in. However some dementia sufferers may require lots of practice, assistance or simple written instructions to make a call.

All of the people have been extremely helpful and professional. They go above and beyond to help and support the person using the Konnekt video machine and family/friends learning to connect through it. From my first expression of interest email, which was answered in minutes, to follow support I have nothing but praise for the team and for this amazing technology. My 100yr old mother-in-law loves it as not only can she see family and friends, she can hear them better because of the special external speaker they supplied, but in particular the captioning means that she can read what was said if she misses something.

Konnekt system has taken away so much angst and fear in not being able to communicate with my elderly Parents. My Mum is 86 and refuses to learn any new technology, Her fear of stuffing it up, or getting cold calls from scammers etc is very real for her. The Knnekt system allowed us to have a closed invited only list of callers and that was brilliant. Also the captions were pretty good and because mum is severely hearing impaired she still could communicate quite easily.
Having the Konnekt skype on my phone meant i could call and receive calls anytime and anyplace. Great peace of mind for me and mum. I could share instant moments with mum from where ever i was. I could connect with mums carers and visitors. She even would call me and then answer the door, so i could hear what was happening. A good security benefit. with the auto answer, even better because i could scan mums lounge room to see if she had fallen or hear if she was calling out in another room. she has a very small home. Mum actually grasped how to work the system, because it one touch, phone list would come up. one touch on the screen and great the call would go through. also the screen and lettering is very clear and you can get a sound booster speaker and hand set too if needed.
A great system i recommend every person living on their own or wanting to age in their own home to get this system. Also a great way to keep in contact with my Dad who was in a nursing home until he passed away very recently. Dealing with the set up crew and accounts and staff was always a pleasure and all things can and will be resolved. Just love the whole concept. well done konnekt team

I would like to say that the Konnekt device was wonderful for my Mum, the Staff at the Aged Care Home, and the family. Mum had Dementia but Nursing staff could easily call a family member to help settle Mum as required. It enabled us to comunicate and this extended to the end when Mum was unable to answer the Konnekt but family could call in to see if Mum was sleeping or wandering around. If she was wandering, I could go up and spend time with her while she was awake which I now cherish. She had many falls so this extra time with her when she was wandering also meant that she had extra one-to-one attention which could have avoided a tragedy such as a broken hip from a fall. Now, in hindsight after Mum has passed, I can't help but feel the Konnekt device was instrumental in ensuring Mum did not suffer as much as she might have and was able to pass peacefully into God's care, as she would have wanted to.
The support staff were amazing, always prompt to make a change if required, and always super helpful to assist family members (who were not very tech savvy) to make sure they could enjoy using Konnekt t o communicate with Mum.

After convincing our elderly mother it would enhance her well being and it was easy to use, we purchased a Konnekt device and set it up in her high care residential room. She found it easy to use (easier than a normal phone) once it was set up using a tv monitor stand. She found it beneficial to be able to see and hear her family regularly. She used it through the Covid 19 lockdowns that occurred. The service provided by Konnekt was of a high standard, fixing small problems like when up dates were run quickly. The most common problems occurred due to the nursing home internet system updates. A great device highly recommended for the elderly mum was still using it at 100 years of age.

The support from Konnekt is prompt, polite and helpful. Some elderly people may need help to set up the system. Once it is set up, it's so easy to use and we love the big screen.
Skype needs to come to the party and make it a better video experience for the person called by the Konnekt system.

Do not use, payment made for a trial in August, had to chase constantly for an email that contains a link to upload preferences, to this date have not received. Now waiting for a refund, again I have to keep chasing.

My mother who is 91 and quite deaf lives in Canberra and I live in Qld. She does quite well face to face with hearing aids but can't understand anything over the phone no matter how loud it is, as the sounds are muffled. She needs captions. After months of frustration waiting for the TTY system which turned out to be very impersonal and difficult for my mother to use, I found out about the Konnekt Videophone. We had lots of delays due to the Coronavirus but she now has the phone and it's fantastic! It's extremely easy for Mum to use and we can talk whenever we want and even see each other. She keeps saying it's a miracle. She was feeling very isolated as she lives alone and no one was game to visit her because of the virus and even when she went for her walk the streets were deserted. She is so happy now feeling connected to all the family again.
I can't believe the other review was complaining about Konnekt personnel. I've had many dealings with them over the past few months and every person has been very friendly and extremely helpful. I can't praise them enough and highly recommend Konnekt Videophone.
Carin Murphy

Consistent cold calls!!! Terrible customer service, I was yelled at, I'm not sure about their product as I didnt get it but their service was the worst!!

We bought this videophone for my elderly mother who lives in a small town because we don’t get to see her often as we live interstate. It is so perfect for her because it is SO easy to use. She struggles with an iPad and has no computer skills at all, and even she can use it! All she has to do is touch my name on the screen and it will ring my skype address first so we can chat face-to-face and if I don’t answer there, it will ring my mobile, then if I don’t answer there it will ring my home phone. We are always in contact!
Not to mention the kids love seeing their grandma more often and showing her their toys or their ballet moves!!
Would highly recommend to anyone who wants to keep in better contact with their elderly mum or dad.