Korian - Villa Amarelli Reviews 2

TrustScore 3.5 out of 5

3.6

4 Allée Copernic, 57360 Amnéville, Grand Est, FR


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Company details

  1. Retirement Home

Written by the company

Construire ensemble un accompagnement personnalisé qui intègre la qualité des soins et l'humanité des liens. Partout en France, les 270 maisons Korian proposent des solutions d’hébergement (séjours de courte ou longue durée, ou accueil à la journée) dans un cadre chaleureux et sécurisé, pour répondre aux besoins des personnes âgées en perte d’autonomie.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2 reviews

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1-star

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Rated 5 out of 5 stars

Bon accueil

Bon accueil, chambre très propre, repas corrects, respect du personnelle, bonne prise en charge.

April 2, 2026
Korian - Villa Amarelli logo

Reply from Korian - Villa Amarelli

Monsieur C.,
Merci pour votre message. Nous sommes heureux de lire que l’accueil, la propreté de la chambre et la prise en charge de votre maman correspondent à ce que vous attendiez.
Ces retours sont importants pour nos équipes et les encouragent dans leur travail au quotidien.

Bien cordialement,
Mme Henrionnet-Sagrafena Stéphanie, Directrice

Rated 1 out of 5 stars

Le cauchemar de Korian ….

4 années cauchemardesques au sein de Korian Villa Amarelli à Amneville en Moselle !
Nous sommes passés par la dénutrition, la maltraitance, le manque de soins, d’hygiène, une direction arrogante, qui ne connait pas l’empathie, qui n’apporte aucune solution aux différents problèmes… au contraire la direction vous suggère de venir moins souvent ! Votre proche présente une plaie ? Si vous posez la question de savoir ce qui c’est passé le médecin coordonnateur vous suggère d’aller voir ailleurs si l’herbe est plus verte ! Une honte ! Un scandale ! Korian le soin à cœur … mais quelle ineptie ! Je dirais plutôt Korian l’ARGENT à cœur !

August 29, 2024
Unprompted review

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