First of all, they were very proactive in communicating with me. I needed to change the shipping address to a different country, and they handled it without any issues since the product hadn’t been... See more
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Solid bag, but has some minor issues. The strap can easily be unhooked if you are not wearing it. Avoid getting the lock wet or it will interpret as contact. Be sure to take the fingerprint at your mo... See more
I bought a product from their Kickstarter, and I am extremely frustrated because I still haven’t received it. They completely ignore all my complaints, and it’s been almost a year with no product and... See more
A robust and a very flexible backpack. I really love the multiple pockets that are available across the backpack. The built quality is top-notch, and I really liked the cautions on the straps. Yet, it... See more
Company details
Written by the company
Our mission is to help travelers, and on-the-go individuals have a sense of security. We created the bags as a result of combining security, storage, convenience, comfort, and sleek.
Contact info
United States
- hello@korin-design.com
- www.korin-design.com
3.9
Great
23 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First of all
First of all, they were very proactive in communicating with me. I needed to change the shipping address to a different country, and they handled it without any issues since the product hadn’t been shipped yet.
I've been using the backpack for less than a year, and I love my Clickpack X. The design is stylish and perfectly suited for my daily commute. Additionally, when I’m wearing it in crowded places, I don’t have to worry about anyone trying to steal anything from it.
April 18, 2026
Unprompted review
Solved problem as fast as they can,
April 7, 2026
Solid bag
Solid bag, but has some minor issues. The strap can easily be unhooked if you are not wearing it. Avoid getting the lock wet or it will interpret as contact. Be sure to take the fingerprint at your most used angle. Finally, there is no extra spot on the bag to carry a water bottle or mug.
February 16, 2026
It’s really nice products,it fix’s…
It’s really nice products,it fix’s everything I need when traveling. Hope everyone can have one
February 15, 2026
Reply from Korin Design
We will address this problem in future products!
I bought a product on Kickstarter…
I bought a product from their Kickstarter, and I am extremely frustrated because I still haven’t received it. They completely ignore all my complaints, and it’s been almost a year with no product and not even a single explanation. This experience has been incredibly disappointing and upsetting.
March 20, 2025
Unprompted review
A completely irresponsible company
It's the second time a delivery from them is returned by Brazilian customs due to faulty documentation.
They don't return my e-mails or refund me.
December 15, 2025
Unprompted review
Reply from Korin Design
Dear Eric,
We sincerely apologize for the experience and understand your frustration.
We want to clarify the actions we have taken to resolve this for you:
Full Refund: We have already processed a 100% refund for your order.
Three Shipping Attempts: We made three separate attempts to deliver your backpack, absorbing the total loss from the first two shipments, which were confiscated by Brazilian customs.
Our Goodwill Gesture: The third shipment is currently in transit. Regardless of its final outcome (whether it reaches you or is returned again), we consider the matter settled with your refund, and we bear all costs.
The repeated returns are due to recent, strict customs enforcement in Brazil, a challenge beyond our control that has affected multiple orders. We have therefore paused new orders to Brazil while seeking a long-term solution.
We have acted in good faith to resolve this and hope for your understanding.
The Korin Team
Scam
Scam.
Didn’t receive any product.
Helpdesk has no reply.
Customer service has never replied.
How do I get my money back.
November 20, 2024
Unprompted review
Reply from Korin Design
We are very sorry to hear about your experience. We are not a scam, and your feedback is critical for us to address this.
To resolve your issue immediately and ensure it is seen by both our support and management teams, please email us with your order details to:
support@korin-design.com and forward your email to hello@korin-design.com
Emailing both addresses will ensure your case is prioritized and handled directly. We are here to help and will provide a full update once we receive your message.
The Korin Team
Trustworthy
The Clickpack Travlo backpack is simply amazing! From the appearance to the functionality, it exceeds all my expectations. It's very convenient to use and makes me feel secure when I'm out and about. It's a trustworthy, high-quality brand!
September 17, 2024
A robust and a very flexible backpack
A robust and a very flexible backpack. I really love the multiple pockets that are available across the backpack. The built quality is top-notch, and I really liked the cautions on the straps. Yet, it’s the strap adjustment mechanism that I would suggest to develop further, as it’s very easy to unbuckle the straps
September 15, 2024
Costumer service is ridiculous
Costumer service is actually unbelievably ridiculous. They refuse the replacement of the bag i purchased that was broken because " it was used many times "
The same people on their website claim a lifetime warranty. Just ridiculous
November 21, 2023
Unprompted review
Reply from Korin Design
We sincerely apologize that your experience with our customer service has not met your expectations or our intended standard. We truly value every customer and are sorry to hear about the issue with your backpack.
Our Lifetime Warranty is a commitment we stand by, and it is designed to cover unintentional manufacturing defects or material flaws that occur under normal use. It is not intended to cover damage resulting from accidents, excessive wear, or misuse, as these are beyond the scope of a product warranty.
We understand that the line can sometimes be unclear, and we regret if our initial assessment was not adequately communicated or explained to you.
To ensure your case receives a fair and thorough review directly by our management team, please email the full details (including your order number, photos of the damage, and previous correspondence) to both of the following addresses:
support@korin-design.com
hello@korin-design.com (Please forward the same email here)
Sending to both will guarantee that your case is prioritized and reviewed from both a support and executive standpoint. We are committed to re-examining your situation personally and finding a fair resolution.
Thank you for bringing this to our attention.
Sincerely,
The Korin Team
Reply from Korin Design
We are very sorry to hear about your experience. We are not a scam, and your feedback is critical for us to address this.
To resolve your issue immediately and ensure it is seen by both our support and management teams, please email us with your order details to:
support@korin-design.com and forward your email to hello@korin-design.com
Emailing both addresses will ensure your case is prioritized and handled directly. We are here to help and will provide a full update once we receive your message.
The Korin Team
Fraud
Fraud. Complete disregard to backers.
Paid USD 267 for 2 backpacks FlipPack, 6 months ago on Indigogo. The bag is available on Amazon. Had not received the product. No reply to 5 chaser emails.
Once every couple of months there is a broadcast from the campaign "to reassure" contributors. My favourite line from them:
"Our team has been listening carefully to your comments and contributions. However, our team has been focusing on new product development, so we have not communicated with you much in the last two months."
The previous communications reinforced their message that any problem with your experience is your own fault because you:
1) didn't follow our campaign
2) used Apple ID to sign up to you Kickstarter account
3) changed your address
4) didn't complete PledgeBox form that they sent
Their PledgeBox link leand to "No campaign found". I had not done any of their other reasons for the delay/non-reply.
Avoid this company!
August 14, 2022
Unprompted review
I funded this project on Kickstarter…
I funded this project on Kickstarter and the delivery took more than one year, almost two, but it finally arrived and I love it.
May 11, 2021
Unprompted review
Scammers! Korin Design
Scammers!! I back them on Kickstarter last year and they never gave the backpack. Its already the end of 2020 and we have got an answer. They just ran away with the money. The experience have been so bad that I think I will never back a company again
October 2, 2020
Unprompted review
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