Krafty Koala Reviews 

352
TrustScore 4.5 out of 5

4.5

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Rated 2 out of 5 stars

I ordered white satin silver edged ribbon 15mm and I received 5mm. I had previously ordered a few weeks ago but I had mistakenly put silver colour which is why I reordered again in white only the wr... See more

Rated 5 out of 5 stars

Lovely pottery cafe. Had a nice afternoon with friends and our babies painting plates for Father’s Day gifts. The lady working was so lovely and helped make sure we had the best foot and hand prints a... See more

Rated 5 out of 5 stars

I love krafty koala every time I have ordered it has been fast delivery sometimes even the next day. I love the quality of the headbands as they are nice and thick and very soft. They offer a great va... See more

Rated 5 out of 5 stars

Couldn’t recommend krafty Koala more than I already do, I needed a custom order and they went above and beyond to do it for me and it then arrive less than 48 hours later. Brilliant company and will d... See more

Company details

  1. Craft Store

Information provided by various external sources

Looking for craft or hair bow supplies? We are a UK supplier of glitter fabric, ribbon, elastic and bow making supplies.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

352 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(352)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Ordered a few times now and product quality is exceptional, delivery is quick and everything is well priced. Will definitely be ordering again!

March 3, 2021
Rated 5 out of 5 stars

I make hair bows/ baby headbands with…

I make hair bows/ baby headbands with bow, and i absolutely love krafty koala's products. They are excellent quality and have so much to choose from. They are also so fast with getting your order delivered to your door. Excellent service, thank you krafty koala x

February 12, 2021
Rated 5 out of 5 stars

Ordered a few times now

Ordered a few times now. Always quick delivery, great quality and amazing value for money. Would recommend to anyone and have sent some friends to the website too

February 10, 2021
Rated 4 out of 5 stars

Lovely products

Lovely products, but dispatch / delivery takes quite a while, even when 1st class postage.

February 6, 2021
Krafty Koala logo

Reply from Krafty Koala

Hi Kate, thank you very much for leaving us a review. I'm glad you are happy with the products, I just wanted to let you know about our dispatch and delivery times. Most of our orders are dispatched the same day but we have put a 2-3 working day dispatch notice on our website just to cover us incase something takes a bit longer for us to make or get together (Alot of our items are made by myself and take a while to put together, dry or set etc)

We're usually pretty quick and can get parcels out the same day but occasionally an order takes a few days extra if its large, I can see your order was a big one and took me a long time to cut it all up so I hope we didn't keep you waiting too long.

When order's reach a certain value they become too large to post with Royal Mail as they have a 2kg limit so we have to use a courier such as DHL or DPD, when we book these in they collect them the next day rather than post going out the same day so it always adds a day onto the delivery time as we're waiting for them to collect from us, usually they deliver the next day so once you have the dispatch email it should be delivered in 2-3 days at most.

With all that said I can see you placed the order on a Friday and it was all cut, packed and delivered within just 5 workings day so hopefully this was quick enough for you, if you need anything urgently in the future please feel free to message us and we'll see how quickly we can get it out for you.

Kind regards
Adam

Rated 5 out of 5 stars

Ribbons amazing

I ordered on the Thursday, and my ribbons arrived on the Saturday. This is my favourite site to order my ribbon from. Easy to move round the website and always prompt delivery.
Ribbons are always great quality to

January 15, 2021
Rated 5 out of 5 stars

Exceptional service

I have ordered twice now and both orders have been exceptionally quick and ribbon to a high standard
I would definitely recommend this company to others and continue to shop with them myself

January 14, 2021

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