Kraftykoi 

Ordered £24.11 of black gravel on 25th September. Kraftykoi took payment immediately, however no email to confirm. Product not delivered. EDIT: After posting this review, finally received polite response to email from company citing staff shortage as reason for delay. I have received half the order in post today, and in fairness, it is excellent quality and carefully packaged. Hence I have changed my negative review. Thank you Kraftykoi for responding - I look forward to receiving the rest of my order.

Did not receive, having to chase refund through PayPal. Did not respond to any emails, no contact number! Avoid this company!!!

I have been waiting over a week for £90 worth of fish food, no reply to emails and no phone number to call, need the food not delays, next action is credit card charge back. DO NOT ORDER FROM THIS COMPANY.

I would definitely not recommend as the company is virtually uncontactable. Do not reply to emails, no telephone number on website. The goods did come eventually, and at a good price (took around 1 week). But I would probably not risk using them again.

Item finally arrived 10 days after despatch date.

Ordered goods from this company almost 2weeks ago no goods no tracking sent 6 emails no response as an pensioner can't afford to be out of pocket now looks like we will have to try to recover my losses very upset and disappointed couldn't recommend this company to anyone 😢

Ordered from this company last Saturday didn’t receive any emails until the Monday morning saying the item was dispatched I’ve been checking all week with the courier to track the parcel and the courier saying they still ain’t received the parcel and it’s been over a week I have emailed them twice now and still no reply think twice before dealing with this company specially with no telephone number to talk to someone just got to rely on someone replying to an email

I have used this company several times for fish food in bulk. The product quality is always excellent. Recently a package from them was dumped by the courier Yodel out in the open by my bins rather than bothering to bring it to the front door without any communication that it had been delivered and ignoring the instruction not to leave it there. I was impressed that Krafty Koi bothered to ring me after I sent them feedback and will take it up with Yodel

Great price, great service, prompt delivery.

Always receive excellent service from Kraftykoi'

My fish love the product. Pleased to find a company supplier. Good price.
Thank you

EXCELLENT SERVICE.......EXCELLENT PRODUCTS. OUR KOI LOVE YOUR WHEATGERM PELLETS!

Very good value for money good quality merchandise with a prompt delivery. Would definitely use again

We bought 2kg of Wheatgerm pellets. Excellent price and arrived quickly. Havent tried the product yet as waiting for the weather to get cooler before use. We have Goldfish in a pond. The only gripe so far is that there are no instructions for use. It just came in a see through plain plastic bag. Was hovering about a 3 star rating but given it 4 stars. Not sure if the pellet size is suitable for small goldfish.

It was a very good price and a fast delivery.