Extremely bad aftercare. I ordered 2 of the same dress but different sizes from Debenhams and you have to return directly to Krisp which I did. The parcel arrived back to them 2 days later and they sa... See more
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I have ordered from Krisp twice now and both times I've been very happy with the experience. Good prices, prompt delivery, true to size, and clothes are lasting well (much more durable than some items... See more
After reading the reviews here I was a bit loathe to complete my order but took the risk as my order was under £40. I have had no problems whatsoever. My order arrived within 5 days but unfortunatel... See more
Company replied
I ordered 3 dresses through Debenhams, returned all 3 as they didn't fit. Returned on 22.04.26 they received them on 24.04.26 a si tracked the tracking on receipt from return. I had no email to say th... See more
Company details
Information provided by various external sources
Krisp is a dynamic fast fashion retail group that focuses on delivering catwalk style looks and all the latest trends at value for money prices. Our target audience is the fashion conscious 15-35 women's wear market. We aim to be exciting and innovative, offering our customers the fashions, and accessories that they want, when they want. We realise the most important part of our success is our customer. This is why we are focused on delivering an exciting shopping experience and making sure that our high standards of quality, value for money and service are always met. Our buying team aim is to develop our own styles and bring the latest fashions from the catwalks quickly to the shop floor. This fast, flexible supply chain, together with the winning formula of style, quality, value and service has enabled Krisp to grow to where it is today. We are firmly focused on our customer's needs and we hope that with continuous developments and innovation we will continue to expand and bring our unique experience to shoppers throughout the country and abroad.
Contact info
Second Floor Asiatic Carpets Chancel Industrial Estates 430 High Road Willesden , NW10 2DA, London , United Kingdom
- 0208 459 4566
- website@krisp.co.uk
- www.krisp.co.uk
2.7
Poor
143 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 24 hours
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Sizing is terrible.
February 10, 2020
Unprompted review
Reply from Krisp
Hi Hannah,
We are sorry to hear that you are not satisfied with the item you have received. Please note we do have a 30 day return policy if an item is unsuitable. Please contact us on website@krisp.co.uk to arrange.
Krisp Customer Service
Krisp clothes are flattering when on, shaping the body nicely, love it
a great online fashion shop, all items of good quality, size is great too, and clothes are flattering when on, shaping the body nicely, love it
January 27, 2020
Unprompted review
Reply from Krisp
Hi Tina,
Thank you for your positive review. We are glad you are satisfied with the service and items received at Krisp.
Krisp Customer Service
Love your weekly offers!
Love your weekly offers!!
Already took advantage of 4 discount offers - so happy with my purchases.
Great help from customer service - quick and efficient response - thanks for your advice.
January 21, 2020
Unprompted review
Reply from Krisp
Hi Hannah,
Thank you for your positive review. We are glad you have enjoyed your experiences with Krisp and welcome your future orders!
Krisp Customer Service
Good Quality
I ordered a Prom Dress and I am very happy with the material, it's fitting very well and i will definitely order another dress for my next big occasion again at Krisp. Good Prices for good quality!
January 20, 2020
Unprompted review
Reply from Krisp
Hi Mia,
Thank you for your positive review. We are glad you have enjoyed your experience with Krisp and welcome your future orders!
Krisp Customer Service
Absolutely awful.
December 9, 2019
Unprompted review
Reply from Krisp
Hi Deanne,
We are sorry to hear that you are not satisfied with the service you have received. Please email us on website@krisp.co.uk so we can discuss your experience in more depth.
Krisp Customer Service
let down
I ordered a shrug for a wedding which didn't arrive!
I was still charged for the article of clothing
NOT GOOD
November 27, 2019
Unprompted review
Reply from Krisp
Hi Car0lyn,
We do apologise that your order was not received. Please email us on website@krisp.co.uk with your order number so we can look into this.
Krisp Customer Service
Tops
Tops are comfy and well made, just a little bit too baggy at the front.
November 25, 2019
Unprompted review
Reply from Krisp
Hi PW,
Please note we do have a 30 day returns policy for any item that is unsuitable. Simply return the item/s back to us within 30 days of order date for an exchange/refund.
Please email website@krisp.co.uk if you require any assistance.
Krisp Customer Service
Swift delivery and just as described
Swift delivery and just as described. Very happy thanks.
November 13, 2019
Unprompted review
Reply from Krisp
Hi Cate,
Thank you for your positive review. We are glad you are satisfied with the service received at Krisp.
Krisp Customer Service
Although I had to return the items that…
Although I had to return the items that i ordered as they weren't quite what i needed. The service was good and they refunded me without any problems. would definitely consider ordering from them in the future.
October 29, 2019
Unprompted review
Reply from Krisp
Hi Barbara,
Thank you for your positive review. We are glad you are satisfied with the service received at Krisp.
Krisp Customer Service
Excellent company great service so…
Excellent company great service so helpful
Good quality goods at affordable prices. Bought an evening dress, shoes, cardigan and shrug all excellent
October 23, 2019
Unprompted review
Reply from Krisp
Hi Jacqueline,
Thank you for your positive review. We are glad you are satisfied with your experience at Krisp.
Krisp Customer Service
Great products at affordable prices.
Great products at affordable prices. Bought a top in grey colour. Loved it so much I ordered it in red and blue. So far there's no fabric piling so the quality appears to be good. Will definitely be ordering again.
October 23, 2019
Unprompted review
Reply from Krisp
Hi Nonye,
Thank you for your positive review. We are glad you have enjoyed your experience with Krisp and welcome your future orders!
Krisp Customer Service
Disappointed with the product quality…
Disappointed with the product quality so decided to return items. Krisp do not provide Returns label so had to fork out £15 just to get rid of these items. Will not be ordering again that’s for sure!
October 22, 2019
Unprompted review
Reply from Krisp
Hi Sofia,
We are sorry to hear that you are not satisfied with the service you have received. Please email us on website@krisp.co.uk so we can discuss your order in more depth.
Krisp Customer Service
Loved my item exactly what I was…
Loved my item exactly what I was looking for
October 21, 2019
Unprompted review
Reply from Krisp
Hi Victoria,
Thank you for your positive review. We are glad you are satisfied with your experience at Krisp.
Krisp Customer Service
Recieved different order
I ordered online, made payment and only to be told some of my orders were out of stock. Then out of the ones available, i recieved something different from what I ordered , and I paid for my Original ordered which was 24.99 but was sent a different order that cost 19.99. It's a shame really. Just so disappointed with this company.
October 15, 2019
Unprompted review
Reply from Krisp
Hi Oluwaseyi,
We are sorry to hear that you are not satisfied with the service you have received. Please email us on website@krisp.co.uk so we can discuss your order in more depth.
Krisp Customer Service
No order shipped
September 27, 2019
Unprompted review
Reply from Krisp
Hi Tija,
We are sorry to know that you have not yet received your order. Please email us on website@krisp.co.uk with your order number and we will be able to look into delivery progress.
Krisp Customer Service
Fabulous!!
The style fit and quality of the wrap front and knot front dresses are top rate. They are well priced and easily roll up to fit into an overnight bag.
Smart enough for work, glamorous enough for a night out. I feel a million dollars every time I wear one (I have 4 now, plain black (starting to wear out due to being worn so much) navy floral, navy spotted and purple ditsy print) and I will be ordering more. Fantastic price too.
September 27, 2019
Unprompted review
Reply from Krisp
Hi Carina,
Thank you for your positive review. We are glad you have enjoyed your experience with Krisp and welcome your future orders!
Krisp Customer Service
Reply from Krisp
Hi Helen,
Thank you for your positive review. We are glad you are satisfied with your experience at Krisp.
Krisp Customer Service
Great occasion dresses for an…
Great occasion dresses for an incredible price. I ordered a set of different shape dresses in navy blue for my bridesmaids. They all have the similiar shape and concept with stretchy back and were just what I was looking for. I still cant believe I spent only £250 on 5 dresses! Will recommend to anybody on a budget. The delivery took 2 days. Had to return one and exchange for a different shape.
September 26, 2019
Unprompted review
Reply from Krisp
Hi Mk,
Thank you for taking the time out to review us. We are really glad that you have enjoyed your experience at Krisp and are satisfied with your order!
Krisp Customer Service
Reply from Krisp
Hi Moo,
Thank you for your positive review. We are glad you are satisfied with your order!
Krisp Customer Service
Reply from Krisp
Hi Liza,
Thank you for your positive review. We are glad you are satisfied with your experience at Krisp.
Krisp Customer Service
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