Adrialin DE Reviews 

Great web site and experience

We are satisfied with your transparent service on apartments arrangement.
Kind regards.

Web app could be more profy. Also, more transparency on costs. Search result 750€, new page with price 850€

Problems paying with paypall. With mastercard worked well. Tnx for super service.

prfekt super

Ales Super !!!

Perfect!!!!!

sauber , nett ,Ok

Croatia is a nice place for vacation, and we would like to go back, but certainly not using Adrialin as Travel Agency and certainly not to Hotel Del Mar (a 4 star hotel).
We had paid for a room with Sea View, and we had put in a request for a room as high up as possible. We had made the request because sea view is essential for our vacation, and we had bad experiences with theft while staying in ground floor. We got a room at ground floor with in best-case partial sea View (if you were standing at the balcony/terrace you could see some of the sea). Of course we put in a complaint at the reception. The hotel told us, that they didn’t have received our request from Adrialin. After trying to contact Adrialin for over an hour we finally succeeded, but Adrialin just claimed the opposite, but they did it to us instead of solving it with the hotel. What should we do with the opposite information? They should tell it to the hotel instead of us. Anyway, it was just a request, and they were not obliged to fulfil it, but we had paid for sea view, and it was not delivered.
The receptionist at the hotel was very professional, but the manager on duty should not be a manager. She was shouting directions from the back office to the poor receptionist instead of coming out and help to solve the situation, very, very unprofessional and arrogant. After waiting 3 hours in the reception we still didn’t get the room, we ordered and had to take the “room with no view” (as we called it).
We were promised from the travel agency, that they would try to change our room, but nothing happened for two weeks. Two days later we contacted Adrialin, and now we got the information, that it was not possible for them to change room during the 14 days we were to stay at the hotel. We are taking about a very big hotel with guest leaving every day, and we were to believe, that it would not be possible? We also got the message from the agent, that according to “European Travel Law” you would have sea view, “if you could see the sea, when you were standing on your toes at the balcony/terrace” (- I recorded the conversation, which I told the agent, so I have it on tape).
After some days we discovered big cockroaches, first at the terrace and then in the living room, kitchen and bedroom. We once again complained, both to the hotel and the travel agency. The answer was from Adrialin, that cockroaches was a part of the Croatia fauna, and we should accept it?! The day after they claimed, that the room had been disinfected. This all though one of our children had been sick and had been in the room all the time, and had not seen any disinfection or cleaning. Besides that, if you disinfect a room to get rid of cockroaches, then it is not possible to stay in the room for days. This is just side information, because the room was not disinfected nor even cleaned.
The problem with cockroaches continued, and the female part of our family would not continue to stay in the apartment. We therefore decided to look for alternatives in the area, but it was high season, and everything was fully booked and very expensive. Adrialins only answer was that it was on our own cost, and that they wouldn’t do anything to help us.
The TV and Internet not working most of the time is not worth mentioning, while we were on vacation and not in Croatia to see television.
Finally we got enough. Disappointed and several days before time, we packed our backs, carefully so no cockroaches could take the trip home.
We have never experienced a travel agency with so many words and so little action. Nothing and I mean nothing was done to help us. We usually is easy to satisfy, but staying in an apartment full of cockroaches at a 4 star hotel looking into olive trees instead of over the sea, when there were paid for sea view, is over the top.
We are going to pursue Adrialin, but it is very difficult, because it is a swish company, and they are therefore not a part of “Consumer Europe”.
We will never use Adrialin again, and we will advise everybody else to think twice before using them. You might get a good vacation through Adrialin, but I you experience problem, then you are on your own, without any help from Adrialin.

Everything is alright! I can only recommend this page to everyone! :) Thank you!