Kurtis Property Reviews 

Excellent all round service with great communication every step of the way (thanks Jerome). KP valued our property favourably & found a cash buyer so the sale was fast, efficient and pain free. Highly recommended.

Nick Thompson

This is the most ridiculous "service" we have ever received! They give everything to take your money and move you into the property. After the collection of the deposit, rent and everything, they only contact you to raise your rent. If you have any problems with the property - water from the top floor and peeling off bathroom ceiling, all they do is to revert you to their app, to report the problem. Then, you receive a message that the Landlord has been advised and that's all... If you dare to make any improvements on the property, it is on your bill, and ASAP they send you a message or call that the rent must be raised. When you finally lose patience and move out, you realise that your deposit is in a scheme, that only if they want and are favourable enough, you may receive back. We moved out a month ago, there is NO dispute against us or any complaints. Chasing them weekly, asking "what is going on with our deposit?" but only mocking laughter on the phone from their Property Manager-Jacky Cartmell, that "will tell me later, to wait" Well, we are waiting a month already... Just raised a dispute and informed the Property Ombudsman and the Agency regulator.
Just STAY AWAY if you don't want to live in misery and destruction, while being ROBBED!

Ben is extremely pleasant to deal with and has kept in touch continuously with properties that he may have available for myself along with all the details of the property, would highly recommend this sir

Jerome palmer as abolutely amazing with his advice, conduct and ethos. He would always anseer my calls and emails and helped me through the whole process.

No communication whatsoever. Have asked multiple times about viewing a property i am very interested in and been told no less than several times that I would be called back on a specific day. Not once has this happened. I raised this the last time I called and he said that he would ring me back himself and didn't.

If this is their level of customer service when they presumably want my money, what are they going to be like once they have it?0

Thank you for the wonderful 3year!!!

Our experience from the start to the end was really great & seamless. The team is Professional, helpful, experts in the industry and they know their stuff verywell.

A special thanks to Adam for his end to end support & advice during our entire tenure. Thank you for everything Mate !!!

I dealt with the Ilford branch which is closed down. After he took our £350 deposit, you could not reach him. The landlord himself pulled out of the offer because the house was not ready. I was chasing him for my money for 7 days everyday.

Update: we have gotten our money back after this review was posted but nothing before that. That was 2 weeks of waiting. They need to work on their communication towards renters. I still do not recommend it.

EXTREMELY POOR SERVICE!!!!!!!!!!!!

We have recently moved from a Kurtis property which was, at first, in a disgraceful, nasty position. When we moved out the lady taking the keys and photos said we would get our deposit after she writes a review about how we have kept the house. She even wrote a review about many false claims which had not been there or had been there but from before. They have the proof of what state the house was in when we moved in and how it was when we moved out. They are not giving a deposit which is meant to be given to us. They even have very rude agents.

i am from 29 dronfield gardens. More reviews are coming.

Do NOT LET WITH THESE PEOPLE!! Legal proceeding ongoing!!

I’ve never dealt with Kurtis property but if it’s anything like how staff drive in a sign written van I’d avoid. Weaving in and out of lanes and tailgating on the A12. Disgusting!

Excellent service! Lucy & Harvey couldnt be thanked any more.

Kurtis Ilford have managed my let property for several years now. They're extremely knowledgeable, efficient, professional and friendly. Special thanks to Jackie, whose calm and measured approach to dealing with problems has been invaluable throughout.

Brilliant customer service, would like to especially thank Harvey and Lucy for being so helpful and professional

Excellent customer service, thanks to Harvey and the team for their professionalism.

I have l have very bad expériences with Kurtis management. They were in charge of my house for 9 years and sending me only nice pics about some areas of the house when I was abroad, when returning back home, I gave notice more than 5 months well in advance for them to make aware the tenant and to give them time to find a new property but on my big surprise and in order to avoid returning the retention they were holding for the management for 6 months mths they kept finding excuses for 7 months until the retention time were over. Once they were sure they have to return the retention suddenly it was possible for the tenant to move out hmmmm !!! Strange enough. Unfortunately the worse was coming, the house was completely destroyed by the tenant: kitchen draws broken? Wardrobe door mirror kraken, wall smashed, garden fence and shed door broken dirty everywhere etc. 2 pages of items damages , Griffith on wall, doors dirty etc. When the time came to do the check out report you cannot believe they did a report so in favour of the tenant I couldn’t believe. I then found an independent surveyor who did a very professional report which I sent to Kurtis but instead of sending to the tenant they responded themselves saying 99% of the claim was tear and wear. How on earth broken cabinet, door, mirror, shed, tiles broken, etc can be considered as tear or wear ? Finally I found out that the agent had a good relationship with the tenant hence they didn’t want to upset him hence they didn’t want side with me as a landloard who trusted them for 9 years and paying them every single month. It was their duty to protect my interest instead of siding with a tenant only for potential future business. I m so angry and disappointed with Kurtis not being professional I will never recommend Kurtis in my life, trust me if you want to regret one day don’t hesitate to handover your property management to Kurtis. I don’t use to send review but I feel that as a human being I don’t want someone else to get in the same situation but is your decision if you do not want to believe me. Even when claiming to the TDS they refused to help while it was part of their duty step in and to help with the dispute but instead they were rather helping the tenant. I m so frustrated that I do no longer want to rent again the property I decided to decorate in order to put it on the market for sale.

Great service received in renting our first flat. Process explained clearly and was a breeze getting a contract. Would highly recommend and would use again in the future!
Keep up the good work!

A very pleasant, approachable, responsive and professional team at Kurtis Property.
A special note of appreciation for Lucy.
I highly recommend!

I’ve been using Kurtis property services to buy and rent property through for over 10 years, Elliot and Harvey are efficient and reliable, they have helped me run and grow my prosperous lettings business.