Kuwait Airways Reviews 

I’m deeply disappointed with the service I received from Kuwait Airways. At Kuwait Airport, I was wrongly directed by staff to the incorrect queue, only to be shouted at by another staff member in front of other passengers despite calmly explaining the situation. The seating arrangements were chaotic, with a child placed next to an emergency exit, causing unnecessary disruption and multiple seat changes. The overall attitude of the staff was rude and dismissive, which completely ruined my travel experience. We paid for this journey and deserved basic respect and professionalism. I hope Kuwait Airways takes this feedback seriously and improves staff training in communication and customer care.

Not worth a star, DO NOT TRAVEL especially with children. Rude, poor behaviour, aggressive with children. Do not even try to be polite as they know, no one from head office takes complaints seriously.

From delayed to canceled flight.. Move to next day.. Was inside the plane from 10pm to 3am and embarked for declared cancel flight from manila to kuwait.. Terrible airlines, so tiring for we have to que and wait for few hours for their recovery process.. Kuwait airways never again..

What a dreadful experience. Flew first class from Bangkok too kuwait and had an extremely rude male cabin crew saying he could not guarantee my safety on the ground. This treatment is horrendous. AVOID!

I dont feel like giving a a single star to this airline! Its the worst airline. I have travel through all major airlines but no airline can beat kuwait airline in bad behaviour with the passengers. Even Ryan air and spicejet are better than this airline. Horrible behaviour by the staff.

Reason: They cancel, change flights last minute and even then dont accomodate with the passengers. Horrible experience. May this airline go bankrupt soon.

worst airline ever how does it even exist

My elderly inlaws are booked to fly back from uk to india on 21st, manchester to mumbai via kuwait. today we got a message from kuwait that their flight from kuwait to mumbai has been moved to the next day and the layover which was previously 2.5 hrs is now 22 hours. Tried to call them but they refused to speak as we were calling from a UK number and not indian number. Trying to update phone number on manage my booking but that gives an error and says can't update. Really regretting booking with them now, they have the passengers date of births, they know they are elderly senior citizens, with heart problems and diabetes and they cannot speak english. they moved them to such a long layover and now won't even speak to us and their website doesnt work so we cannot even update our number. zero help from kuwait 'customer service' , will never book with them again.

During a recent journey with Kuwait Airways, my flight faced a major disruption, leading to an unexpected landing in New Delhi. Passengers, including women and children, were confined to the aircraft for eight hours, receiving only a single glass of water and no food. After this distressing experience, I contacted Kuwait Airways' customer service via email and WhatsApp to request a refund, as such a prolonged delay typically warrants compensation. Unfortunately, over a week has passed without any response. This lack of communication has been profoundly disappointing, and I will advise others to consider alternative airlines to avoid similar issues.

My recent flight with Kuwait Airways encountered a significant issue, necessitating an unscheduled landing in New Delhi. We remained on the aircraft throughout the entire ordeal, resulting in an eight-hour delay. During this time, passengers—including many women and children—were provided only a single glass of water, with no food offered.

Following this distressing experience, I reached out to Kuwait Airways' customer service via email and WhatsApp to request a refund, as such a prolonged delay typically warrants compensation. Regrettably, it has been over a week, and I have yet to receive any response through either channel.

This experience has been profoundly disappointing. I will not be flying with Kuwait Airways again and will advise others to consider alternative airlines to avoid similar issues.

Awful customer service, they’ve just ignored my emails. Shocking, take your money then want nothing to do with you.

Disappointing Experience with Kuwait Airways – Not Infant-Friendly

I recently travelled from Ahmedabad to London with Kuwait Airways, accompanied by my lap infant, and unfortunately, the experience was far below expectations—especially in comparison with other international airlines.

First and foremost, there was **no complimentary bassinet** provided. I was shocked to learn that **I had to pay extra for a bassinet**, something most airlines offer free of charge for infant passengers. On top of that, the **infant baggage allowance was only 10kg**, which is quite limited when traveling with a baby.

I had also politely requested a **“First Flight Certificate” for my infant** as a keepsake, a common courtesy many airlines happily accommodate. However, the **staff responded rudely**, saying, *“How do we know if it’s really the baby’s first flight?”* – an unnecessarily dismissive and unprofessional attitude.

There were **no toys, diapers, or any basic amenities** provided for infants. No care kits or effort to make the journey easier for parents traveling with babies. Additionally, there was **no priority boarding** or any special support given to passengers with infants. I felt completely neglected and unsupported throughout the journey.

Overall, Kuwait Airways lacks the family-friendly services and compassion that most other international carriers offer. I would not recommend it to parents traveling with infants.

when I read the review of Kuwait airways I was totally scared and upset but I found its far better then what I was expecting . Layover was 8 hrs 40min but they gave us lovely hotel with super good breakfast , food was also good in plane and the best thing I like is that they gave us warm soft clothes to wipe our face and hands as before landing to LHR UK. I would say if you don't have rush , its not too bad. THANK YOU KUWAIT AIRWAYS.

Flight pushed back but engine would not start. Flight cancelled.
It took 4 months to get our economy ticket money back, but we are still waiting for our money that we paid for the upgrade to business class and out €600 compensation according to European law.

Terrible company.

Had a transfer in Doha.
They delayed the first flight, no one made it to the connecting flight. Had to stay in a sh*itty airport hotel for 12 hours. Had 17 hour delay in total.

They dont answer their emails, only automated messages. Via whatsapp and twitter they say you have to reach out to them via email. They are violating aviation flights and dont give a f about it.

AVOID AT ALL COSTS.

Amazing experience with Kuwait.
KU156 on 9 of April from Istanbul to Kuwait was having a clean B777 aircraft with good entertainment, more than a decent food and super positive cabin crew and pilots. Super high standard of respect. Friendly and smiling all the time.
Dear airline, protect that crew, they are great!

We are presently half way on a flight to London in Kuwait waiting for next flight
The first part of the journey from Bangkok
On getting on the plane the first time we were offered a drink or food was after 6 hours
I requested a glass of water and got a small plastic cup warm water
The breakfast is very poor
The staff frankly not interested in doing a good job
I thought when I booked it might be like Emirates but no way

By far the worst run airline company of all airlines.
They treat their passengers with no respect. We arrived late due to delayed flight from Goa, but still had over 20min before we were due to board, they refused to check us in even though we had our boarding tickets.
They have a duty of care to their passengers, As follows: Regulations EC 261/2004 3.1 Information
If you experience fight delays or cancellation, or you are denied boarding, airlines must provide you with information about your rights, including when you are entitled to assistance, a refund and compensation.

3.2 Care and support
If your flight was cancelled or you were denied boarding and you are waiting for an alternative flight, or there is a long delay (at least 2 hours) to your flight, the airline must provide you with care and support, such as meals and refreshments.

If the cancellation or delay means an overnight stay, you are entitled to hotel accommodation and transport between the airport and accommodation.

3.3 Flight delays
If your flight arrives your final destination more than 3 hours late, and the delay has been caused by the airline, you are entitled to compensation. The amount you are entitled to depends on the length of the flight and is detailed in the full guide.

Compensation is not due if the delay is due to circumstances outside of the airline’s control. Examples of extraordinary circumstances include suspension of flights due to bad weather, natural disasters, delays due to air traffic control decisions, birds striking an aircraft or political instability.
Kuwait Airlines were very rude and not co operative. We had to find another flight home with a different airline and at a cost, Kuwait Airlines just wasn't interested. I have sent countless emails but no reply. A warning to all Travel companies if you value your reputation don't use Kuwait Airlines.

Horrendous customer support !
Flight was cancelled. Refund is stuck so had multiple contacts with their stubborn, rude and unhelpful customer support.
All the contact channels are customer non-friendly.
Twitter support asks to talk to whatsapp support.
Whatsapp support suggests to send email to refund team. Refund team never responds on emails and there is no other way to reach out to them.
After i kept on pushing for response, Whats app support mentioned they had refunded the money to my card. But I received nothing, bank also confirmed nothing is received from them. If I ask Kuwait airlines for proof of payment (transaction Id), the customer support tells me they don't have any proof of payment/transactionid rather he rudely asked me to come to their Kuwait headquarter for my complaint.
Never going to fly with this airlines again who carry ego on their nose and think they can treat the customer whatever way they want just because they have huge oil reserves.

An terrible Experience with Kuwait Air. Despite the usual Delay they lost our Bag und ruined our Holiday completely. We must to buy everything new and the Office don’t want to pay any Compensation. We don’t think that there’s any Chance to get some Money or the Bag back after this Experience. So don’t be fooled if you’re find an offer an bit more Cheap then others , it not worth . We regret that we fall into the Trap and book with them .
If something happen , there’s no one who can help , they kick you in the Ass and don’t care .
Never, ever again !