kwdsurveyors.co.uk Reviews 3

Absolutely appalling experience with this company. One of their surveyors actually called me and started yelling at me for not being “considerate” about her being ill and off work all week. She even said she was “forced” to call me because I couldn’t wait any longer. Of course, I couldn’t wait — my solicitor is blocked from moving forward for a week because of unclear statements in the survey report they produced, and no one else was there to do so on behalf of the surveyor herself.

To make matters worse, when I raised this with customer support, instead of listening or helping, the representative kept talking over me, evaded the issue entirely, and told me to just raise a formal complaint.

This is completely unacceptable service, especially when customers are paying premium prices and having already waited for 7 business days for the report, additional 7 days to get some clarifications? You can’t expect clients to wait days or weeks for basic clarifications and then treat them so unprofessionally when they ask for support.

So severely under valued our house (didn’t take into account that we had spent £20k on renovations including new bathroom, driveway, flooring throughout, rewire, plaster etc) that it meant we had to pull out of sale. Tried to raise it with them but they wanted to save face, so wouldn’t hear our explanations or reasonings; its clearly a mistake that can easily be rectified.

Review for the services of KWD Chartered Surveyors have been due since long, if not for the lockdown.

We were assisted by Ms. Amelia Walker in valuing a property before the lockdown. She has produced an excellent detailed report which helped us in making the right decision. Ms. Walker has been very professional throughout, even under pressure.
We strongly recommend Ms. Walker and KWD Surveyors.