LAB21 Reviews 

Helder en flexibel in aanpak en levering!

I am writting again this review - considering you just recieve a post here to show that you reply but you never actually reply to emails or call to resolve the issue. It has been since January with no response and the parquet bought is of the poorest quality i have ever encountered. It has holes, it is cracking and I don't even have furnitures yet at home. This is such an awful experience and the account manager totally ignores all the emails. I bought the parquet in Zuid, Amsterdam.

What do you expect me to do with this parquet which I purchased for 100euro per sqm? Please come with solutions - this is a new apartment and rather unpleasant experience to deal with this and Lab 21. You really take no accountability and so far have shown zero integrity.
Do you need people to look for lawyers to take this serious??

DOE GEEN ZAKEN MET LAB21

We went through hell and back!
Op het eerste oog lijkt het een geoliede machine. Maar gedurende het proces komt de inbekwaamheid aan het licht. De communicatie is slecht, de expertise is slecht en de klantvriendelijkheid is om te janken. Ik geef eigenlijk nooit reviews, maar ik wil mensen echt waarschuwen voor dit bedrijf. Ga ajb elders zoeken.

Anna was kind, very clear, knowledgeable and very sympathetic. She advised me well, and was very reactive regarding my questions via mail.
10/10 services

Miriam was just amazing- thinking about customers needs and helping us take the best decision.

I bought my floor in Amsterdam showroom. I had a great experience. First, Bert was very helpful. When the floor was delivered, I missed one ordered article (which can of course happen to everyone). Lab21 treated it professionally. They immediately sent it to me based on the agreed date without any troubles. After laying down the floor, I found out I would need more plints. I contacted Richard & Bert. Normal waiting time is 2 weeks, but thanks to their amazing customer support, I had it in Amsterdam within 3 days ready for pickup. Therefore, my floor can be finished quickly. In general, the floor looks amazing and quality is also good. Lab21 is very professional company with focus on the customers. I recommend to everyone.

They don't give you proper information about the installation. You only discover things after you pay a deposit of 15%. In my case, they didn't inform me that they can only do the installation after an inspection appointment in which the floor has to be removed. And the installation is only done 2 weeks after such inspection. That meant that I would have to live in an apartment with no floor for two weeks. I have asked several times for reasoning behind it, given the other companies don't need the old floor removed for the inspection and their answer was just "if it doesn't work for you, we cancel the installation, and you do it yourself". I thought it was really unprofessional of them. I do not recommend this company to anyone who would like to have stress-free installation services.

Nicely explained everything and also gave valuable information and appropriate answers to all our questions. We felt very comfortable talking with Bert.

Dennie did a great job advising and helping me out. He goes an extra mile for a customer, is always friendly, even outside of working ours.
Totally happy so far with lab21 and Dennie personally.

The warehouse personnel were prompt, very supportive and knowledgable. The pickup was smooth and efficient.

I ordered a top class laminate floor from the store in Oostzaan in June and I absolutely loved everything about it - the colour, genuine wood finish, durability, water resistance etc. So no issue with the product quality, however had less enjoyable interaction with the client service, which spoiled me the customer experience really.
First, I was looking to order full installation service, but was chasing guys for three weeks to come take measurements, albeit I clearly mentioned that I was on a tight schedule for the job as I was due to move within a month’s time from a rented property. Fortunately, the builder who was doing renovation in my flat was qualified to do the floor laying so after multiple chasers to the store guys I gave up and cancelled the service. Thanks to the sales manager Danny in Oostzaan who did a good job calculating the quantity of floor tiles with extra headroom which really saved the day, otherwise it would have not been enough. So much for the measuring service …
But more ordeal was to come with the delivery - a few days before the delivery, I was told that the delivery man will not be taking the floor into the apartment, but was going to drop it off at the entrance to the building - mind the total weight of the order was nearly 1 tonne, my apartment is on 11th floor, with an elevator, so clearly I was shocked to hear last minute that the delivery service I had paid for didn’t include taking the floor to my apartment! As a result, I had no choice but agree to pay another 500 EUR (!) so that it was properly delivered… to my amazement they only sent just one guy, poor lad who had to take all the 60 boxes of 15 kg upstairs, which took instead of 1,5 hours more than 3 and cost me also an extra day of holiday allowance as I had to take a day off work in the end to stay with the guy.
As if 500 EUR wasn’t enough to hire at least two guys who could have managed it quicker without breaking their back…
So yeah, think twice to order from LAB21 - their products are generally great quality, but be prepared that the customer experience may not be as satisfying.

I had a positive in-store experience in Leiden initially. I received an order confirmation and an invoice that included general transport costs. However, a few days before delivery, I discovered that this transport service merely involved dropping a pallet of PVC on the pavement, obstructing the path for elderly and disabled individuals.

From the time of order confirmation to delivery, I received numerous emails with various attachments and differing delivery conditions, however the invoice never mentioned doorstep delivery. Lab21 referenced some email attachments that mentioned doorstep delivery, but this was never verbally communicated during the in-store sales meeting. Unfortunately, they have not provided an adequate solution to this issue.

Hi all



I recently had the pleasure of purchasing PVC flooring from Dennie Bovekerk at Lab21, and I couldn't be more satisfied with the entire experience. From the moment I walked into the store, Dennie was incredibly helpful and knowledgeable, guiding me through the various options available.



His expertise in PVC flooring was evident as he explained the benefits and features of different types and brands. He took the time to understand my needs and preferences, ensuring that I chose the perfect flooring for my space. What impressed me the most was his patience and willingness to answer all my questions without any pressure to make a quick decision.

I highly recommend Dennie Bovekerk at Lab21 to anyone in need of quality flooring. His professionalism, product knowledge, and customer-centric approach made the entire purchasing experience enjoyable and stress-free.



Thank you, Dennie, for your excellent service and for helping me find the perfect PVC flooring for my home!

Absolutely horrible experience going on with these people out of Amersfoort. They forced full payment of €12.000 for wood floors. Sent 30 unusable damaged packs of wood.

We call every day and they say it is only up to their supplier to fix. Every day they say they will solve it tomorrow. Our house is upside down waiting for a solution. They say by law they have 4 more weeks to solve the problem. Job was supposed to be done today. There is no plan, no solution.

If you read this and still go here. Then you have only yourself to blame for the situation you will be faced with.

Picture of what they have in showroom and what they send can be seen on the Google Maps review - absolutely criminal.

.. it is now 4 weeks later. Lab21 took 2 weeks and 2 threatening visits, plus an additional €800 before taking away the faulty material. They them sent a borderline criminal as the floor installer . This Ted guy didn't show up on the first day of the job. Showed up the second day only. The entire job is left unfinished and Lab21 is out of the 4 weeks required by law to fix work complaints. Unbelievably horrible. I wouldn't trust these people to change a light bulb.

Great PVC floor, delivery on time and good help service!

I would like to especially thank to Michiel Westera (from Lab21 BV) and will make recommendations of Lab21 to my friends and families. Few reasons:

1. The installation team arranged by him is excellent in terms of both work and communication though I don’t speak Dutch at all.
2. The updated offer after measurements shows extra 50% cost than original offer two weeks before installation. It’s urgent and I was not able to get explanations. Michel stepped in and helped clarify. As result, floor installation was not delayed at all.
3. Sales team could have made much more accurate calculations when looking at house drawing, so I will know much better about the actual cost. When mismatch happened, they were not helpful at all. That’s why I only gave 4 stars.

Monique Willemsen-Broenland was beleeft ,vriendelijk en behulpzaam

I visited Lab 21 in Eindhoven on February 8th to purchase 3 packs of PVC flooring, following their guidance to the Amersfoort showroom where I completed the purchase on February 9th. While starting to install the floors with the packs I bought from the before, I found that I no longer needed these new 3 packs. When I attempted to return the items (they require an online form submission for returns), they declined, stating it's my responsibility to order the correct materials. No warnings were provided beforehand. According to this logic, customers cannot make mistakes or return disliked products. In contrast, I have previously made flooring purchases from Karwei or Praxis without encountering any return issues. I strongly advise not to choose Lab 21 to avoid encountering similar problems