So happy! I'm so relieved to have ordered from them, the figure was sealed just as they promised. It arrived today, I paid for Express shipping, it took 5 ish days to get here. They also answered al... See more
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Après avoir vu une publicité sur Facebook indiquant que la statue du Joker était en rupture de stock, je me suis immédiatement précipité sur le site web. L'article était encore disponible et, après qu... See more
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LCDN and its support team (especially team member Francesca) have completely met my expectations. The product I ordered came today (ONLY 7 days after being ordered) nicely packaged, wrapped and w... See more
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Le temple de la figurine pour ma part Service impeccable de la commande a la réception,la boutique est superbe et bien fournie . Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉
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Company details
Written by the company
Bienvenue à La Cité des Nuages https://www.lacitedesnuages.be/fr/a-propos.html US: https://www.lacitedesnuages.be/en/about-us.html Depuis notre lancement en été 2004, La Cité des Nuages s'est imposée comme une référence dans le commerce en ligne, en particulier pour la vente de produits dérivés sous licence. Notre site www.lacitedesnuages.be a été parmi les premiers à proposer une telle gamme de produits. Aujourd'hui, nous sommes fiers d'être leaders en Europe avec une équipe de plus de 15 collaborateurs passionnés, toujours prêts à offrir le meilleur service possible à nos clients. Notre Expansion Physique En décembre 2019, nous avons franchi une nouvelle étape en ouvrant notre premier magasin physique à Waterloo, Belgique. Ce magasin, réparti sur deux étages et s'étendant sur plus de 250 mètres carrés, nous permet de mettre en valeur et de partager notre passion pour les goodies et les collectors. Évolution Logistique L'été 2023 a marqué un tournant significatif avec le déménagement de notre logistique dans un entrepôt de plus de 1000 mètres carrés pour mieux répondre à la demande croissante. Partenariats et Authenticité Nous collaborons avec des centaines de marques, studios et éditeurs reconnus mondialement, garantissant ainsi l'authenticité et la qualité de nos produits. La plupart de nos articles sont importés directement des fabricants ou des distributeurs officiels en Europe, aux USA et en Asie. Fiabilité et Transparence Notre réputation est solidement établie et vérifiable. Sur notre boutique eBay, les clients peuvent laisser des évaluations objectives, où nous excellons dans tous les critères depuis près de vingt ans. Vous pouvez également consulter notre page Facebook et nos avis Google pour plus de témoignages. Le système des pré-commandes, restez vigilants ! Comme vous, nous sommes des consommateurs qui achetons sur internet, si l'achat en ligne s'est considérablement sécurisé ces dernières années, notre secteur avec son principe inévitable de la pré-commande implique plus que jamais de s'adresser à une société sérieuse qui a fait ses preuves sur le net. Il faut pour certaines pré-commandes patienter plus d'une année avant sa disponibilité physique sur le marché ! De nombreux sites concurrents vous demanderont un paiement total à l'avance, des plans de paiement pour régler la totalité sur plusieurs mois ou un pourcentage d'acompte conséquent supérieur à 20% du montant de la pré-commande. Au-dessus de 15% c'est déjà beaucoup trop ! Posez-vous la question si cette demande abusive de paiement à l'avance n'est pas une démarche de la part du vendeur afin d'obtenir des liquidités à court terme afin de faire survivre une société boiteuse voir déjà en cessation de paiements/ Liquidation judiciaire. Sécurité et Garanties Consultez le statut et la santé financière de toute entreprise avant de vous engager. Nos bilans, obligatoires pour les sociétés en Belgique, sont publiés et accessibles librement sur le site de la Banque Nationale de Belgique. De nombreux sites peuvent vous aider afin de vérifier le statut d’une société, consulter ses bilans,… par exemple: http://www.societe.com/ Une société qui ne publie pas ses bilans devrait déjà vous mettre le doute. Quel risque pourriez-vous encourir si vous avez payé un acompte ou la totalité d'une pré-commande ? Le risque est simple et réel, la perte totale de votre argent versé au vendeur. Notre société limitera généralement la demande d’un acompte pour une pré-commande entre 10 et 15% de son prix de vente. Nous remboursons également cette acompte si la précommande prendrait trop de retard comparé à sa date de sortie prévue et si vous en faites la demande. Nous Contacter Pour toute question ou besoin d'assistance, notre service client est à votre disposition. Visitez notre page d'aide pour plus d'informations. Nos Adresses Adresse du magasin : La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgique Adresse sociale et retours : La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgique Nous vous remercions de choisir La Cité des Nuages pour vos achats de produits dérivés et collectibles, et nous nous réjouissons de continuer à partager notre passion avec vous.
Contact info
Drève de l infante 27A, 1410, Waterloo, Belgium
- support@lacitedesnuages.com
- www.lacitedesnuages.be
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Everything in order, can recommend
Product arrived within a reasonable timeframe, in perfect condition. Thank you.
December 24, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you very much for your feedback.
We’re glad to hear that the product arrived in perfect condition.
Very flawed proces
Not happy about the fact that I needed to wait for six weeks on a small package.
Only after reaching out to Customer Service, things seemed to move. Pretty slow and then very fast. Package arrived at a very unconventional timing for me. I ordered it in November, to have it before my Christmas travel the 18th, it arrived the 19th. Not great! I also didn’t enjoy Mondial Relay to arrange shipping and picking up, as this was not a great experience either. Overall, very late and flawed. And in the meantime, I haven’t seen the product yet
December 19, 2025
Unprompted review
Reply from La Cité des Nuages
Please note that the product you ordered was an on-order item, clearly indicated on our website as not in stock and requiring direct ordering from our distributors, with delivery times provided upon confirmation. This is exactly what we did following your order.
Our sales team notified you via a message in your order that the product would be available around early December. The item was shipped on December 10th and delivered on December 23rd.
Please understand that we do not control the carrier’s delivery times, so any delay during transport is unfortunately outside our responsibility. While we also offer other carriers besides Mondial Relay, their rates differ.
If the item was intended as a gift, we always recommend choosing products already in stock to ensure timely delivery. From our side, we have fully respected the indicated timelines.
We appreciate your understanding.
Good job!
They did not have figure in stock. Informed me when they will have it and it was right on time. This was my first order from them and defo not my last. It was more of a personal test order.. to see how it goes since every one of my collegues in hobby that are EU based, vouched for it. And they were right. Fast delivery through UPS even during hollydays. Came safe and on time in Croatia.
December 29, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you very much for taking the time to share your feedback. We are really happy to hear that everything went smoothly and that your first experience with us met your expectations.
We truly appreciate your trust, as well as the recommendation from your colleagues, and we’re glad we could live up to it.
We look forward to assisting you again with your future orders.
Ordered collectable figures for my…
Ordered collectable figures for my collection again from LCDN and as always their service is flawless with brilliant prices, a very happy customer in the UK.
December 24, 2025
Unprompted review
A dream come true since my childhood, the A-Team van
I ordered the A-Team van from Ramen Toys and I'm very happy with both the product and the service. Dream come true.
December 20, 2025
Unprompted review
Reply from La Cité des Nuages
Hello,
Thank you very much for your kind feedback! We are delighted that you are happy with both the product and our service. Enjoy your A-Team van and we hope to see you again soon!
Best regards,
The LCdN Team
Jaws 3D Movie Poster
Good communication about the status of delivery. Item was well packed and recieved in good order. Delivery by Mondial Relay to a sevicepoint nearby.
December 13, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you for your feedback! 😊
We’re glad to hear that your item arrived safely and that the delivery process was smooth.
We appreciate your trust and hope you enjoy your purchase!
Figure Les Mort 13 Underverse 1/6
Fast delivery, very good packing,delivery prizes 5/5
December 19, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you very much for your feedback!
We’re delighted to hear that you were satisfied with the delivery speed, packaging quality, and shipping costs.
We look forward to serving you again soon!
Much obliged
Forgive me for my english, I cannot speak/write in french, and I don't want to make any mistakes. The delivery was amazing and very fast, the product superb! Thanks for everything, I will definitively have another purchase in the future! Take care, you have my sincere best wishes for the holidays! Thank tou again!
December 18, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you so much for your kind words!
We are thrilled to hear that the delivery was fast and that you are happy with the product.
It’s always a pleasure to serve customers like you, and we look forward to welcoming you again for a future purchase.
Wishing you and your loved ones a wonderful holiday season filled with joy and happiness! 🎄✨
Take care, and thank you once again.
Godfather bust damtoys
I bought the Godfather bust from Damtoys, a truly spectacular piece. Due to circumstances beyond their control, the order was delayed for several months, but I never lost contact with them, and they kept me updated on the order status at all times. (Thank you, Francesca!) I finally received the figure and I'm very happy I bought from LCDN. I would recommend them to everyone.
December 16, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you very much for taking the time to share your feedback. We are delighted to hear that you are so happy with the Godfather bust from Damtoys and with your overall experience.
We sincerely appreciate your patience during the delay and are glad that our team, especially Francesca, was able to keep you informed throughout the process. Your kind words will certainly be shared with her.
Thank you again for your trust and recommendation. We truly appreciate it and hope to welcome you again soon at LCDN.
Reply from La Cité des Nuages
Thank you for your kind words! 😊
Great prices and great customer service!
Great experience shopping from them! They helped me with everything I asked and were very kind and understanding. 10/10
December 15, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that our team could assist you.
We look forward to helping you again in the future!
Stellar Buying Experience
Excellent experience with LCDN as always. This is my third time buying from them (once on eBay, twice on their site), and from the website usage to the speed of order fulfilment, I'm extremely satisfied. Legitimate company with quick and attentive customer service, very reasonable prices, and speedy dispatch of items.
My only gripe is packaging -- the dreaded packing peanuts! I completely understand that their intention is to deliver products without a scratch, and it's an intention I can fully get behind. I only wish that in this one thing, they could consider making the switch from styrofoam peanuts to easier to clean and dispose packaging, like bubble wrap and paper padding. Only a suggestion which I feel would make the experience a 100% from me!
Other than this one minor issue, I cannot highly recommend LCDN enough, and I plan to do much more business with them in future.
December 12, 2025
Unprompted review
Reply from La Cité des Nuages
Hello,
Thank you very much for your kind and detailed review, and for your continued trust in LCDN 😊
We’re delighted to hear that you’re so satisfied with our service, order processing speed, and customer support.
We would also like to clarify one point regarding the packing “peanuts” used in our shipments: they are not made of polystyrene. The empty space in our parcels is filled with 100% biodegradable and eco-friendly packing chips.
Unlike traditional packing peanuts, which are usually non-recyclable and have a significant environmental impact, the ones we use are made from cornstarch. They naturally degrade when exposed to air or water, produce no toxic emissions, and are fully compostable 🙂
We deliberately choose this solution, even though it is more expensive, to ensure maximum protection for our products while minimizing our environmental footprint.
Thank you again for your recommendation, and we look forward to doing more business with you in the future!
Nice e-shop webpage
Nice e-shop webpage. Easy access and purchase. The package was send fast.
Nice prices at the products and good job done at the club members discounts.
December 5, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you very much for your kind feedback! We’re glad to hear that you enjoyed our website, found the prices and discounts appealing, and that your order arrived quickly.
We look forward to serving you again soon!
Great price
Great price, great service, great packaging! Highly recommended!
November 29, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you so much for your kind feedback!
We’re thrilled to hear that you’re happy with the price, service, and packaging. Your recommendation means a lot to us!
Looking forward to serving you again soon.
Great and trustable store!
Very fast shipping and careful packaging! Best EU store for purchasing 1:6 scale figures. Highly recommend!
November 28, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with the shipping and packaging. 😊
Your recommendation means a lot to us !
It took a while but it was totally worth it
I have recently discovered this shop as I was looking for storm arena street fighter figures. I nearly gave up, but the hope is the last to die. My first order has arrived on time and the packaging was great and exceptionally secure. Now I am looking forward to the rest of my preorders to be shipped. Thank you La Cité des Nuages team.
November 24, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you so much for your kind words! We’re delighted to hear that your first order arrived on time and in perfect condition. 😊
Thank you again for choosing La Cité des Nuages, and we hope you continue enjoying your collection!
Great Preorder!
Like always, pre order was very good, the price is fine for it being in Europe (so no extra taxes ;D), and the shipping is VERY fast. Everything was in order and the box was very secure!
November 27, 2025
Unprompted review
Reply from La Cité des Nuages
Hello,
We really appreciate your kind words! It’s great to hear that the shipping was fast and that your order arrived securely. Thank you for choosing us for your pre-order.
The LCdN Team
Naruto Figure Figuarts ZERO 72 Series Naruto 20cm
I've been buying figurines from them for years and can only recommend them. Figurines always arrive on time and the protection is top-notch. I recommend!
November 21, 2025
Unprompted review
Reply from La Cité des Nuages
Hello,
It’s wonderful to read your feedback! Knowing that our shipping and packaging consistently meet your expectations is very encouraging.
Have a great day,
The LCdN Team
Hono Studios Iron Man
They had the item in stock, probably only company that did so thank goodness I found them! Very well packaged and sent quickly.
October 2, 2025
Unprompted review
Reply from La Cité des Nuages
Hello,
Thank you for your kind words! We’re thrilled you found what you were looking for and that your order arrived quickly and safely.
Have a great day,
The LCdN Team
This is my third order from this store
This is my third order from this store, and so far I have had no complaints. Prices are competitive, shipping was fast and my latest order which was a preorder, also arrived within the expected window.
November 19, 2025
Unprompted review
Reply from La Cité des Nuages
Thank you so much for your kind feedback!
We’re thrilled to hear that you’re satisfied with your orders, from competitive prices to fast shipping and preorders arriving on time. Your support and trust mean a lot to us!
We look forward to serving you again soon.
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