La Cité des Nuages Reviews 

3,270
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

So happy! I'm so relieved to have ordered from them, the figure was sealed just as they promised. It arrived today, I paid for Express shipping, it took 5 ish days to get here. They also answered al... See more

Company replied

Rated 5 out of 5 stars

Après avoir vu une publicité sur Facebook indiquant que la statue du Joker était en rupture de stock, je me suis immédiatement précipité sur le site web. L'article était encore disponible et, après qu... See more

Company replied

Rated 5 out of 5 stars

LCDN and its support team (especially team member Francesca) have completely met my expectations. The product I ordered came today (ONLY 7 days after being ordered) nicely packaged, wrapped and w... See more

Company replied

Rated 5 out of 5 stars

Le temple de la figurine pour ma part Service impeccable de la commande a la réception,la boutique est superbe et bien fournie . Je ne jure plus que par eux ,vous pouvez y aller les yeux fermés 😉

Company replied

Company details

  1. Figurine Shop

Written by the company

Bienvenue à La Cité des Nuages https://www.lacitedesnuages.be/fr/a-propos.html US: https://www.lacitedesnuages.be/en/about-us.html Depuis notre lancement en été 2004, La Cité des Nuages s'est imposée comme une référence dans le commerce en ligne, en particulier pour la vente de produits dérivés sous licence. Notre site www.lacitedesnuages.be a été parmi les premiers à proposer une telle gamme de produits. Aujourd'hui, nous sommes fiers d'être leaders en Europe avec une équipe de plus de 15 collaborateurs passionnés, toujours prêts à offrir le meilleur service possible à nos clients. Notre Expansion Physique En décembre 2019, nous avons franchi une nouvelle étape en ouvrant notre premier magasin physique à Waterloo, Belgique. Ce magasin, réparti sur deux étages et s'étendant sur plus de 250 mètres carrés, nous permet de mettre en valeur et de partager notre passion pour les goodies et les collectors. Évolution Logistique L'été 2023 a marqué un tournant significatif avec le déménagement de notre logistique dans un entrepôt de plus de 1000 mètres carrés pour mieux répondre à la demande croissante. Partenariats et Authenticité Nous collaborons avec des centaines de marques, studios et éditeurs reconnus mondialement, garantissant ainsi l'authenticité et la qualité de nos produits. La plupart de nos articles sont importés directement des fabricants ou des distributeurs officiels en Europe, aux USA et en Asie. Fiabilité et Transparence Notre réputation est solidement établie et vérifiable. Sur notre boutique eBay, les clients peuvent laisser des évaluations objectives, où nous excellons dans tous les critères depuis près de vingt ans. Vous pouvez également consulter notre page Facebook et nos avis Google pour plus de témoignages. Le système des pré-commandes, restez vigilants ! Comme vous, nous sommes des consommateurs qui achetons sur internet, si l'achat en ligne s'est considérablement sécurisé ces dernières années, notre secteur avec son principe inévitable de la pré-commande implique plus que jamais de s'adresser à une société sérieuse qui a fait ses preuves sur le net. Il faut pour certaines pré-commandes patienter plus d'une année avant sa disponibilité physique sur le marché ! De nombreux sites concurrents vous demanderont un paiement total à l'avance, des plans de paiement pour régler la totalité sur plusieurs mois ou un pourcentage d'acompte conséquent supérieur à 20% du montant de la pré-commande. Au-dessus de 15% c'est déjà beaucoup trop ! Posez-vous la question si cette demande abusive de paiement à l'avance n'est pas une démarche de la part du vendeur afin d'obtenir des liquidités à court terme afin de faire survivre une société boiteuse voir déjà en cessation de paiements/ Liquidation judiciaire. Sécurité et Garanties Consultez le statut et la santé financière de toute entreprise avant de vous engager. Nos bilans, obligatoires pour les sociétés en Belgique, sont publiés et accessibles librement sur le site de la Banque Nationale de Belgique. De nombreux sites peuvent vous aider afin de vérifier le statut d’une société, consulter ses bilans,… par exemple: http://www.societe.com/ Une société qui ne publie pas ses bilans devrait déjà vous mettre le doute. Quel risque pourriez-vous encourir si vous avez payé un acompte ou la totalité d'une pré-commande ? Le risque est simple et réel, la perte totale de votre argent versé au vendeur. Notre société limitera généralement la demande d’un acompte pour une pré-commande entre 10 et 15% de son prix de vente. Nous remboursons également cette acompte si la précommande prendrait trop de retard comparé à sa date de sortie prévue et si vous en faites la demande. Nous Contacter Pour toute question ou besoin d'assistance, notre service client est à votre disposition. Visitez notre page d'aide pour plus d'informations. Nos Adresses Adresse du magasin : La Cité des Nuages, Rue François Libert, 25A, 1410 Waterloo, Belgique Adresse sociale et retours : La Cité des Nuages SRL, Drève de l'Infante, 27A, 1410 Waterloo, Belgique Nous vous remercions de choisir La Cité des Nuages pour vos achats de produits dérivés et collectibles, et nous nous réjouissons de continuer à partager notre passion avec vous.


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4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,270)

750 reviews in the last 12 months

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Rated 5 out of 5 stars

One of the best services ive ever used

One of the best services ive ever used. Been buying for the last 3 years. A++

April 28, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your loyalty and kind words! We're thrilled to know you've been satisfied over the past 3 years—it truly means a lot to us.
Looking forward to serving you for many more to come!

Rated 5 out of 5 stars

Super

I ordered today and the next day the package was already at the courier.
I received the package quite quickly in perfect condition. They did their job perfect and fast!

April 8, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! 😊 We're thrilled to hear that your order arrived quickly and in perfect condition. We strive to provide fast and reliable service, and it's great to know we met your expectations!
We look forward to serving you again soon!

Rated 5 out of 5 stars

Perfect transactions

Perfect transactions. Good prices and choice. The best for sure. Highly recommended !++++++

April 17, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your amazing feedback! 🙏
We’re thrilled to know you’re happy with the prices, selection, and service.
Your recommendation means a lot to us !

Rated 5 out of 5 stars

Good and fast service

Good and fast service
Nice products
Loyal customer

April 11, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words and your loyalty!
We're truly happy to hear that you’re satisfied with our service and products 😊
Looking forward to serving you again soon!

Rated 5 out of 5 stars

I'm very happy with my purchase

I'm very happy with my purchase! The figure was delivered effectively and arrived in perfect condition — the packaging was secure and careful, just as expected. It completely met all the requirements and matched the description perfectly. I always trust this site when it comes to acquiring figures, and once again, it didn’t disappoint. Looking forward to my next order!

April 2, 2025
Unprompted review
Rated 5 out of 5 stars

Great overal service

Very good packaging for shipping and *very* decent prices compared to other european sellers.

In my experience most prices are almost the same (tiny markup) compared to ordering and importing from Japan yourself (which is sell price + import costs + taxes).

Unlike other European stores who add ridiculous extra amounts to their prices.

March 30, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words and detailed feedback! 😊 We're thrilled to hear that you're happy with the packaging and pricing. our support means a lot to us, and we’re here anytime you need anything!

Rated 5 out of 5 stars

Great shoop!

This is a great shop ! Fully recommended to all. I've been buying from LCDN over the years and not even one time they didn't disappoint me. Parcels are very well protected and fast delivery. Fully recommended. 

April 2, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words and continued support! We're thrilled to hear that you've always been satisfied with your orders. Your feedback means a lot to us, and we truly appreciate your recommendation. Looking forward to serving you again!

Rated 3 out of 5 stars

Quality work, but not fast

Thanks to the support team for their patience, but unfortunately, my first experience with the store was unsuccessful—all due to the third-party delivery service, DPD.

The order was processed, packed, and shipped quickly. But after that, it turned into a nightmare. The package got stuck at customs, and when I asked about its status, I received responses like: "Don't worry, everything is fine, we are monitoring your package, and if any issues arise, we will inform you." However, I never received any notifications. The package was returned to the store, and I only found out about the delivery problems through my own email inquiries to DPD—not from the support team, which had promised to track its status.

Final result: The package was delivered two months later than the expected date, shipping was paid twice, and I went through a lot of stress and frustration because the package didn’t arrive on time.

As a collectible toy store, I rate it 5/5.
For working with a third-party delivery service, I give 2/5—deadlines were completely missed, and there was no proper tracking of the delivery process or the issues that occurred.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Super fast!

Very fast shipping and the delivery was fast, too. Very well packaged!! Thank you!

March 20, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! 😊 It's always great to know that everything arrived safely and quickly. We appreciate your support and look forward to serving you again soon! 🙏

Rated 5 out of 5 stars

Probably the best collectibles store in the EU

I have been an LCDN customer now for a few years and have purchased multiple statues in that time and they have never once let me down. They have a huge selection (often with some obscure pieces that you cannot find elsewhere in the EU) with fair prices, fast shipping, excellent packaging, and a generous pre-order cancellation policy.

But what really stands out to me is their exceptional customer support. They respond quickly, effectively, and really make you feel like they care. And they have not once been unsuccessful in finding a most satisfactory resolution to my issue.

Overall, top-notch store for all of your collecting needs! You cannot go wrong with LCDN.

March 26, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your incredible feedback! 😊 We're thrilled to hear that you've had such a positive experience with us over the years. Your kind words about our support team mean a lot to us—they work hard to ensure every customer feels valued and taken care of.

We truly appreciate your trust and loyalty, and we're excited to continue being your go-to store for all your collecting needs. Thanks again for recommending LCDN! 😄

Rated 5 out of 5 stars

Display de bundles reçu.

Display de bundles reçu.
On s’en fou du scellage c’est pour ouvrir
Merci LCDN

March 12, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Merci pour votre retour ! Nous sommes ravis ! Bon "descellage" à vous ! 😄

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery, EU taxes already included and all of Hot Toys amazing figures are available. Anytime again!
Support ist also very nice.

March 11, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you for your kind feedback! We're thrilled to hear that you had a positive experience. We look forward to serving you again anytime!

Rated 5 out of 5 stars

Exellent

Exellent service! Bought a beautiful figure, it arrived fast and well packed. Greetings from a very happy customer.

March 6, 2025
Unprompted review
La Cité des Nuages logo

Reply from La Cité des Nuages

Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase and our service. We hope you enjoy your beautiful figure! Greetings right back from a very grateful team. 😊

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